INTERN - Public Information (Knowledge Management) [Temporary]

Org. Setting and Reporting

This internship is located with Knowledge Management Team (KMT) within the Capacity Development and Operational Training Service (CDOTS)/Department of Operational Services (DOS).

DOS provides end-to-end operational support, advisory services and other solutions to the operating entities across the Secretariat, including other departments, offices-away-from-headquarters, field missions, and regional commissions.

CDOTS provides operational training, including training on enterprise resource management system and leads as the main facilitator of business process management activities in the UN Secretariat.

The KMT is responsible for the provision of knowledge management services to the global Secretariat. The premier service provided by this team is the Knowledge Gateway, an organization-wide platform for internal guidance-sharing on administrative and operational support topics, which is part of the integrated Policy and Guidance Framework, a joint initiative of DMSPC. Other activities include the development and implementation of a guidance development framework for operational support, supporting partners in the development of specialized communities of practice, knowledge tools and products, and facilitating group processes aimed at fostering a knowledge-sharing culture.

The internship is for a maximum period of six months. Due to COVID-19, candidates should be prepared to work remotely (telecommute) for the duration of the internship. The internship is UNPAID and full-time. Interns work five days per week (35 hours).

The Intern will work under the supervision of the Team Leader, KMT/CDOTS/DOS.

Responsibilities

Under the supervision of the Team Leader for KMT, the intern will perform the following
functions:

• Convert administrative and operational support guidance in to short, informative and appealing videos to promote learning and socialization of guidance developed by Subject Matter Expert Offices using tools such as Adobe Premerie Pro, Final Cut Pro, Adobe Captivate, Animaker or Doodly or similar.
• Convert administrative and operational support guidance in to eye catching, succinct, informative and illustrative graphic products such as inforgraphics, media cards, cheat sheets, flow charts using software such as Adobe Illustration, Adobe Photoshop, Canva, Venngage or similar tools.
• Convert MS word based administrative and operational support guidance in to interactive PDFs, Mobile Apps and other creative mediums.
• Innovate ways to disseminate and socialize administrative and operational support guidance hosted in the Knowledge Gateway.
• Participate in Knowledge Gateway outreach activities
• Contribute to the maintenance of the Gateway Assistant (Bot) by developing question sets for new administrative and operational support guidance in the Knowledge Gateway.
• Perform outreach and coordination activities related to the Knowledge Gateway quarterly content review including reviewing and identifying content within the Knowledge Gateway which may be out of date and reaching out to focal points to coordinate have content updated accordingly.
• Participate in meetings with partners and clients to determine their multimedia needs related to administrative and operational support guidance.
• Other tasks as assigned.

Competencies

Professionalism: Ability to identify and resolve a range of issues/problems in a pragmatic way through the leveraging of technology and out-of-the-box thinking. Demonstrated ability to apply good judgment and work autonomously in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Creativity: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks "outside the box"; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.

Technological Awareness: Keeps abreast of available technology; Understands applicability and limitations of technology to the work of the office; Actively seeks to apply technology to appropriate tasks; Shows willingness to learn new technology.

Education

To qualify for an internship with the United Nations Internship Programme, the following conditions must be met:

- Applicants must meet one of the following requirements (A or B):

(a) be enrolled in, or have completed a graduate school programme (second university degree or equivalent, or higher);

(b) be enrolled in, or have completed the final academic year of a first university degree programme (minimum bachelor's level or equivalent).

- Be proficient in standard office automation equipment (e.g. computer, scanner, printer, etc.) and software systems (e.g. Microsoft Windows 10 or similar; Microsoft Office or similar,
etc.).

- Be familiar with cutting-edge technology and tools and/or have experience with social networking and collaboration platforms.

- Have a demonstrated keen interest in the work of the United Nations and have a personal commitment to the ideals of the Charter; and

- Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be tolerant of
differing opinions and views.

- Preference will be given to applicants with an educational background in Graphic Design, Website Design and Content Management, Video Production, Public Information, Communications, Multimedia Studies, Publishing, Marketing, Business Administration.

Work Experience

No working experience is required to apply for the United Nations Internship Programme. Your training, education, advance course work or skills should benefit the United Nations during your internship.

Languages

English and French are the working languages of the United Nations Secretariat. Fluency in English is required for the internship. Fluency in French is desirable. Knowledge of an additional official UN language is an asset. Arabic, Chinese, English, French, Russian and Spanish are the official languages of the United Nations Secretariat.

Assessment

Potential candidates will be contacted directly by the hiring manager for further consideration.

Special Notice

In the context of the COVID-19 pandemic, applicants may be requested to undertake the
internship remotely in view of constraints regarding visa issuance, international travel and
access to UN premises. Applicants must be willing and prepared to undertake the internship
remotely for a part or the entirety of the internship.

Completed online application (Cover Note and Personal History Profile) is required. Incomplete applications will not be reviewed.

The Cover Note must include:

• Title of degree you are currently pursuing or the title of the degree you have obtained;
• Graduation Date (When will you be graduating/ have graduated from the programme?).
• IT skills and programmes that you are proficient in.
• Top three areas of interest.
• Explain why you are the best candidate for this specific internship.
• Explain your interest in the United Nations Internship Programme.
In your online Personal History Profile, be sure to include all past work experiences, IT skills,
and three references.

Due to the high volume of applications received, ONLY successful candidates will be
contacted.

Applicants who are children or siblings of a staff member shall not be eligible to apply for an
internship at the United Nations.

At the United Nations, the paramount consideration in the recruitment and employment of
staff is the necessity of securing the highest standards of efficiency, competence and integrity,
with due regard to geographic diversity. All employment decisions are made on the basis of
qualifications and organizational needs. The United Nations is committed to creating a diverse
and inclusive environment of mutual respect. The United Nations recruits and employs staff
regardless of gender identity, sexual orientation, race, religious, cultural and ethnic
backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may
be provided to support participation in the recruitment process when requested and indicated
in the application.

Interns are not financially remunerated by the United Nations. Costs and arrangements for
travel, visas, accommodation and living expenses are the responsibility of interns or their
sponsoring institutions.

For internships in the United States of America, interns who are not
United States citizens, permanent residents or not currently in the United States on a non-immigrant
visa status will be required to obtain a G-4 visa. If already in the United States of
America on another non-immigrant visa status other than G-4, interns will be responsible for
ensuring that they have a valid visa, and if required, employment authorization, allowing them
to undertake the internship.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.