Snr Ch Mgmt Adv - OD & Culture
Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.Senior Change Management Adviser - Organizational Development and Culture
Organizational Setting and Work Relationships
The Transformation and Change Service (TCS) aims to improve UNHCR¿s ability to (a) design and manage strategic initiatives, (b) optimize the systems, processes and culture of the organization, (c) develop and implement strategy and policy, and (d) play a facilitative and supportive role through the various change management processes in which UNHCR is engaged. TCS is an internal management consulting service, consisting of an in-house core team responsible for supporting the Senior Executive Team, Headquarters Divisions, Regional Bureaux and other entities to align organizational performance and change initiatives with High Commissioner¿s Strategic Directions. The Director for Change oversees and is supported by TCS.
The Senior Change Management Adviser ¿ Organizational Development and Culture leads TCS¿s role in the integration of change management approaches and methodologies as a permanent feature of the organization¿s strategic management function. S/he also supports the adoption and internalization of change initiatives in the organization in collaboration with the Global Learning and Development Centre (GLDC), including through behavioural and cultural change initiatives.
S/he coordinates the existing corporate and culture change components of current and future change initiatives across the organization to ensure coherence in the content, approaches and communication. S/he assesses change readiness, maps stakeholders and supports the management of risks inherent to change initiatives.
S/he is expected to bring fresh, creative ideas to the job, apply latest know-how in her/his work on cultural transformation and organizational development, create and maintain internal network of culture change champions, engage and maintain links with external culture change agents within and outside UN system.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
- Develop strategies to support the adoption of corporate change initiatives.
- Promote application of organizational development methodologies.
- Monitor dependencies and work closely with the Change Governance support team and the Senior Policy and Guidance Coordinator to address overlaps and gaps in organizational processes and systems.
- Apply change management methodology and tools to corporate change initiatives.
- Conduct stakeholder analyses and assess impact of change on staff and other stakeholders, produce assessments of change readiness.
- Identify and manage anticipated resistance to change.
- Support the identification and management of risks inherent to change initiatives.
- Support the design and implementation of communications about change.
- Provide input into the design of training programmes and other capacity development efforts.
- Support training delivery by the GLDC of programmes aimed at facilitating change.
- Ensure that change initiatives are integrated in the regular capacity development programmes of the GLDC.
- Coordinate coaching of managers in the development and implementation of change initiatives.
- Perform other related duties as required.
Education & Professional Work Experience
Years of Experience / Degree Level
For P5 - 12 years relevant experience with Undergraduate degree; or 11 years relevant experience with Graduate degree; or 10 years relevant experience with Doctorate degree
Field(s) of Education
Business Administration Economics Law
Organizational Management Public Management Organizational Development
or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)
Certificates and/or Licenses
Relevant Job Experience
Minimum 12 years of relevant and progressively responsible experience, including in change management, organizational development, facilitation or capacity development. Proven ability to effectively consult to a group of Senior-level professionals. Demonstrated ability to set high standards as well as ability to consistently meet or exceed those standards. Proven ability to build a team culture of collaboration and performance. Incumbent should have substantial experience in a leadership role in change management. Incumbent should be a client-oriented professional with the ability to anticipate client needs and have the ability to create lasting change in dynamic work environments. A high level of skill in negotiating, as well as demonstrated tolerance to frequently changing and highly charged situations. Demonstrated qualities of integrity, tact, diplomacy, and good management and communication skills. Ability to manage for results: translate strategic aims into achievable plans.
At least 5 years of Donor/UN/NGO experience from both the Field and Headquarters.
EX-Experience in an international, decentralized and/or multinational environment
EX-Experience in international, governmental or commercial organizations
EX-Intergovernmental Organization/International Organization (United Nations or similar)
MG-Change Management (Tools/Design/Administration)
MG-Client Relationship Management
SO-Critical Thinking and problem solving
TR-Design, development and evaluation of learning activities
TR-Training Design/Material Preparation
(Functional Skills marked with an asterisk* are essential)
Desirable: French C001L4 - Accountability Level 4
C002L4 - Teamwork & Collaboration Level 4
C003L4 - Communication Level 4
C004L4 - Commitment to Continuous Learning Level 4
C005L4 - Client & Result Orientation Level 4
C006L4 - Organizational Awareness Level 4
M001L4 - Empowering and Building Trust Level 4
M006L4 - Managing Resources Level 4
M005L4 - Leadership Level 4
M002L4 - Managing Performance Level 4
M003L4 - Judgement and Decision Making Level 4
X007L4 - Political Awareness Level 4
X004L4 - Negotiation and Conflict Resolution Level 4
X009L4 - Change Capability and Adaptability Level 4
The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.
Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).
Please note that the closing date for vacancies advertised in the March 2021 Compendium is Thursday 15 April 2021 (midnight Geneva time).
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