Medical and Health Services Manager (UNHCC)

• Plan, organize, and manage operations and activities of the clinic;
• Create work plans and schedules for consultants and other personnel, monitor progress on an ongoing basis and ensure tasks are delivered on time;
• Formulate and update the clinic’s business plans and priorities to address any business or operational challenges (e.g. occurrence of pandemics or other disasters). Communicate with clinic personnel and unit heads on progress made or changes to be made;
• Improve the clinic’s efficiency quality, safety and effectiveness in delivering healthcare services, by overseeing regular training and refresher courses for personnel, along with annual retreats;
• Ensure compliance with the UN Financial Regulations and Rules, accepted audit recommendations, as well as regulations on medical standards and controls. Develops new procedures to improve the productiveness of clinic personnel and quality of patient care;
• Initiate and supervise recruitment and training. Supervise personnel, especially finance and administrative staff--including performance management, goal setting, and leadership/teambuilding support;
• Manage clinic finances, including patient fees and billing, reconciliation of invoices with amounts settled by insurance companies or UN Agencies;
• Liaise with clinic personnel in the coordination of patient care plans;
• Prepare and monitor short and long-term budgets and spending to ensure the clinic operates within funding limits and that needs are appropriately prioritized;
• Monitor availability of the clinic’s protocols, ensures these are updated regularly and executed as planned;
• Prepare all required information, documents, tables, budgets, accounts and progress against plans ahead of the management committee and executive committee meetings. Represent the clinic at meetings;
• Maintain and organize records of the clinic’s services, e.g. consumption of the clinic’s consumables and depreciation of equipment;
• Prepares yearly procurement plan and follow up with the procurement unit on achieving all procurement requirements for the clinic without delays;
• Work closely with physicians in different fields of specialization in the clinic, along with nurses, medical and clinical laboratory technicians, radiographer, pharmacists, insurance companies, etc.;
• Work with UN Agencies and other external entities, including insurance companies as required -- along with other ECA sections (Procurement, Human Resources) to realize the work stated above;
• Maintains confidentiality of patient cases and information;
• Provides other support as required.

• Professionalism: Knowledge of human resource and financial management, budgeting and being flexible to adapt to changing times. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Contributes skills and knowledge with demonstrated ability to advance innovation and continuous improvement, in professional area of expertise.
• Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. Contributes skills and knowledge with demonstrated ability to advance innovation and continuous improvement, in professional area of expertise
• Communication Skills: The incumbent must be able to communicate effectively with other health professionals. Prepares reports that are easily understandable by all categories of stakeholders. He/she must pay attention to details as the job requires organization and maintaining schedules and billing information for different UN Agencies and insurance companies, including responding to ad hoc situations like disasters and pandemics.  He/she must be able to understand and follow current regulations and be able to adapt to new laws.
• Teamwork: The incumbent must have good interpersonal skills to be able to discuss staffing problems and patient information with other professionals, such as physicians and health insurance representatives. He/she must be able to motivate and lead staff and be responsible for finding creative solutions to staffing or other administrative problems.
• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. Contributes skills and knowledge with demonstrated ability to advance innovation and continuous improvement, in professional area of expertise.

• Bachelor’s Degree in Healthcare Administration. Master’s Degree in Healthcare Administration or a related field is preferred. 

• A minimum of six years of work experience (eight years with Bachelor's Degree) in either an administrative or clinical role at a health care facility or clinic is required.
• Experience in managing a health care facility or clinic is required; verifiable experience in managing budgets, medical billing and negotiating with suppliers and vendors; knowledge of procuring supplies, equipment, and personnel; to ensure that quality services are provided.
• Demonstrated ability to motivate and supervise clinic staff to perform their duties efficiently.

• Fluency in English and Amharic languages.

Important applicant information

All posts in the SC categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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