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Head, Communication and Media Relations Section

Vienna (Austria)

  • Organization: OSCE - Organization for Security and Co-operation in Europe
  • Location: Vienna (Austria)
  • Grade: P-5, Internationally contracted - Open for OSCE's 57 participating States - Mid/Senior level
  • Occupational Groups:
    • Communication and Public Information
    • Managerial positions
    • Marketing (Digital, Advertisement, Brand, Promotion)
  • Closing Date: 2021-05-17

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The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence- and security-building measures, human rights, national minorities, democratization, policing strategies, counter-terrorism and economic and environmental activities. All 57 participating States enjoy equal status, and decisions are taken by consensus on a politically, but not legally binding basis.


The OSCE Secretariat in Vienna assists the Chairmanship in its activities, and provides operational and administrative support to the field operations, and, as appropriate, to other institutions.


The Office of the Secretary General (OSG) plays a key role in supporting the Secretary General in the effective implementation of his/her mandate and specific tasks given to him/her by the OSCE participating States. This includes primarily assisting the Secretary General in his/her activities, serving as a focal point for liaison and support to the Chairperson-in-Office, and co-ordinating tasks across the Secretariat. It groups horizontal services such as Executive Management, Communication and Media Relations, Legal Services, External Co-operation, Security Management, Gender Issues, Conference and Language Services, Central Records Management, and oversees the OSCE Document Centre in Prague (DCiP). The OSG ensures effective co-ordination of policy advice provided to the Secretary General and the Chairmanship, and management decisions taken by the Secretary General. The OSG is led by a Director who also functions as the Head of Executive Management.


The Communication and Media Relations Section (COMMS) supports and advises the Secretary General and the OSCE Chairmanship on media and public relations activities and informs the public about the work of the OSCE. COMMS also serves as the focal point for public statements and other communication material from OSCE Institutions and field operations. COMMS produces and disseminates press releases, information materials and regular publications, maintains the public website, the Organization’s social media presence and promotes the OSCE’s values, principles and work.

Tasks and Responsibilities    

Under the general supervision of the Secretary General and the direct supervision of the Director of OSG, the Head, Communication and Media Relation Section is responsible for managing the OSCE’s communication and media relations activities, as well as working to raise the profile of the OSCE and highlight its achievements. The incumbent directs a team of communications professionals , serves as clearinghouse for press releases and media statements, and co-ordinates the communication and media relations activities of the OSCE Institutions and Field Operations. More specifically, his/her responsibilities include, but are not limited to, the following:


  1. Advising and supporting the Secretary General, the OSCE Chairmanship and senior OSCE officials on media relations, including shaping, coordinating and delivering media and online messages in a timely and effective manner;
  2. Developing and implementing through employment of modern communications tools an OSCE-wide communication strategy to promote the OSCE and raise awareness of its work, ensuring that information is conveyed with appropriate political sensitivity in an effective and accessible form to varied stakeholders, including policymakers and the diplomatic community, media and opinion-makers, the public, and the internal OSCE audience; Clearly and accurately articulating OSCE policies and priorities and explaining the Organization’s actions to media external audiences and the public, ensuring that OSCE messaging reflects OSCE policies and priorities appropriately;
  3. Closely following political developments in the OSCE region and maintaining good relations with influential journalists and media actors, OSCE delegations, and other key partners;
  4. Managing the work, and developing the skills, of the Communication and Media Relations section  ensuring that its work is delivered through a full mix of modern and innovative communications approaches , in a timely fashion and in accordance with communication industry best practices, while maintaining accountability and measurable results;
  5. Guiding the work of the COMMS team in their contacts with the media to ensure that political messaging is in line with OSCE policies and priorities;
  6. Overseeing the OSCE online platforms, including the public website and social media, ensuring quality, accuracy of political messaging, functionality and appeal; building engagement from different target audiences, tracking trends and identifying new opportunities;
  7. Overseeing the editorial content and production of all OSCE COMMS publications and public information materials either from the Chairmanship, the Secretary General or any other Department, including the Annual Report,  the quarterly OSCE magazine and other deliverables; The Head of COMMS is also responsible for overseeing the editorial content and production of public statements and other communication material from OSCE Institutions and field operations;
  8. Maintaining close relationships with OSCE Field Operations and Institutions to ensure the efficient running of communication and media operations, providing guidance, advice and specialized training as needed, and responding to any emerging issues;
  9. Advising and supporting Secretariat Departments and Units on media and public outreach activities in relation with their conferences, workshops, public events and activities;
  10. Implementing COMMS annual budget;
  11. Performing other relevant duties as assigned.


For more detailed information on the structure and work of the OSCE Secretariat, please see

Necessary Qualifications    
  • Second-level university degree in administration, communication, journalism, international relations, political science, regional studies, or another relevant field. A first-level degree in combination with a minimum of 5 years of additional qualifying experience may be accepted in lieu;
  • A minimum of ten years of progressively responsible professional experience, four of which should be at the management level, in the field of communication and media relations, preferably in a large governmental, intergovernmental or international organization or in a major news organization; experience as a journalist would be an asset;
  • Excellent knowledge of the OSCE and its areas of activity, sound political judgment and diplomatic skills, with the ability to draw accurate and appropriate conclusions and suggest a course of action regarding media outreach;
  • Demonstrated ability to lead a team effectively, effective interpersonal skills and ability to establish and maintain effective working relationships with people of different national and cultural backgrounds whilst remaining impartial and objective;
  • Demonstrated gender awareness and sensitivity, and an ability to integrate a gender perspective into tasks and activities;
  • Professional fluency in English, including excellent writing and presentation skills; professional fluency or working knowledge of another official OSCE language desirable;
  • High proficiency in modern communication methods and their tools as well as proven experience in leading teams in the development and delivery of digital communication strategies;
  • Computer literate with practical experience with Microsoft applications.
Required competencies    
    Core values
  • Commitment: Actively contributes to achieving organizational goals
  • Diversity: Respects others and values their diverse perspectives and contributions
  • Integrity: Acts in a manner consistent with the Organization’s core values and organizational principles
  • Accountability: Takes responsibility for own action and delegated work
Core competencies
  • Communication: Actively works to achieve clear and transparent communication with colleagues and with stakeholders of the Organization
  • Collaboration: Works effectively with others on common goals and fosters a positive, trust-based working environment
  • Planning: Works towards the achievement of goals in a structured and measured manner
  • Analysis and decision-making: Analyses available information, draws well-founded conclusions and takes appropriate decisions
  • Initiative-taking: Proposes and initiates new ideas, activities and projects
  • Flexibility: Responds positively and effectively to changing circumstances
Managerial competencies (for positions with managerial responsibilities)
  • Leadership: Provides a clear sense of direction, builds trust and creates an enabling environment
  • Strategic thinking: Identifies goals that advance the organizational agenda and develops plans for achieving them
  • Managing performance: Helps to maximize team performance by providing active feedback and skill development opportunities
Remuneration Package    

Monthly remuneration is approximately EUR 9,358 depending on post adjustment and family status. OSCE salaries are exempt from taxation in Austria. Social benefits will include possibility of participation in the Cigna medical insurance scheme and the OSCE Provident Fund. Other allowances and benefits are similar to those offered under the United Nations Common System.


Please note that appointments are normally made at step 1 of the applicable OSCE salary scale.

How To Apply    

If you wish to apply for this position, please use the OSCE's online application link found under


The OSCE retains the discretion to re-advertise/re-post the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration.


Only those candidates who are selected to participate in the subsequent stages of recruitment will be contacted.


Please note that vacancies in the OSCE are open for competition only amongst nationals of participating States, please see


The OSCE is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all religious, ethnic and social backgrounds to apply to become a part of the Organization.


Candidates should be aware that OSCE officials shall conduct themselves at all times in a manner befitting the status of an international civil servant. This includes avoiding any action which may adversely reflect on the integrity, independence and impartiality of their position and function as officials of the OSCE. The OSCE is committed to applying the highest ethical standards in carrying out its mandate. For more information on the values set out in OSCE Competency Model, please see


The OSCE is a non-career organization committed to the principle of staff rotation, therefore the maximum period of service in this post is 5 years.


Please be aware that the OSCE does not request payment at any stage of the application and review process.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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