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Ombudsman

Cairo

  • Organization: WHO - World Health Organization
  • Location: Cairo
  • Grade: Senior level - P-5, International Professional - Internationally recruited position
  • Occupational Groups:
    • Ombudsman and Ethics
    • EM/RDO Office of The Regional Director
  • Closing Date: Closed

Position number 421207

OBJECTIVES OF THE PROGRAMME

Within his/her region, the Regional Ombudsman:1. Mediates and facilitates conflict resolution through informal means related to a wide range of staff issues and disputes that may emerge in the workplace.2. Monitors trends in support of early detection of issues of potential significance at institutional level and advises on appropriate remedial and preventive action.3. Supports preventive action, helping; individuals, managers, teams and departments, avoid preventable mistakes.4. Encourages dialogue and facilitates the exchange of information across the Organization to improve workplace climate and a healthy work environment.5. Provides all personnel with the skills and tools to address issues and conflict in a constructive way.6. Minimizes risks and serves as an early warning system that identifies potential sources of conflict.7. Provides a safety net when formal systems fail or are perceived as inadequate.8. Contributes to developing and strengthening a workplace and culture that uphold the values of the Organization, its ethical and functional integrity, respect for the dignity, diversity and rights of staff members, in compliance with the Organization's rules and regulations and the Code of Conduct for International Civil Servants.

DESCRIPTION OF DUTIES

1. Hear and advise staff members on work-related concerns which they consider to be in non-observance of the terms of their appointments, their working conditions and/or their relations with colleagues, supervisors or supervisees, with a view to enhancing the overall working environment.2. Assist all parties concerned to reach a fair solution through fact-finding, mediation, discussion and involvement of all parties; the Regional Ombudsman does not have decision-making authority but will advise and make recommendations on issues involved.3. Intervene where he/she deems necessary; ensuring that all reasonable steps have been taken through normal channels for due process, justice and fairness to prevail.4. Provide information, guidance and referral as appropriate.5. Identify systemic issues, including trends, issues and concerns on policies, procedures work climate and overall performance of duties and responsibilities, without breaching confidentiality or anonymity.6. Provide feedback by advising the Regional-Director and/or other stakeholders in the region on corrective and preventive action as may be appropriate, in particular as regards systemic issues.7. Act as a resource for best practices in relation to the Ombudsman's function across the Organization and facilitate the exchange of information and experience in this respect.8. Maintain an active understanding of professional developments in their area of work by continuing professional membership of the International Ombudsman Association (IOA) and participating in the annual and regular meetings of the Network of Ombudsmen from the United Nations and Related International Organizations (UNARIO).9. Ensure regular evaluation of the impact of OMB through surveys of the perceptions of staff members as well as visitors.10. Develop an annual work plan which is aligned with the objectives of OMB and the concerns of the main stakeholders.11. Provide advice on the Organization's formal dispute resolution mechanisms, including the relevant formal or informal stakeholders, on the formulation of solutions and mechanisms for dispute resolution and relevant preventive measures, including mediation, counselling and relevant learning and development activities (e.g. training).

REQUIRED QUALIFICATIONS

Education

Essential: Master's degree in public health, management, administration, social science, law, organizational development or related area.
Desirable: Accreditation as a Certified Organizational Ombudsman Practitioner (CO-OP) by the International Ombudsman Association (IOA). Accreditation as a certified mediator. Training and/or equivalent experience in the area of alternative dispute resolution or mediation

Experience

Essential: At least 10 years of relevant work experience, including: at least 5 years as a mediator/ombudsman/conflict resolution manager/leader or as an expert in conflict resolution and/or in mediation management - at least 5 years of experience in managing projects and staff, including planning activities of various nature. Experience in organizing and conducting staff training and awareness raising events in conflict resolution and mediation management.
Desirable: Previous experience of management in international, intergovernmental organization, government or national public institutions.

Skills

• Demonstrates a full commitment to the mission and values of the Organization by aligning the area of work with the strategic direction of the Organization. Is fully conversant with and behaves consistently in accordance with the rules, principles and environment that define the scope and standards of his/her professional practice, e.g.(a) UN system, WHO structure, ethical values, administrative rules and regulations, and the Code of Conduct for International Civil Servants.(b) Conforms to the principles of practice of the International Ombudsman Association: accessibility, confidentiality, independence, impartiality, neutrality, reasonableness.• Has demonstrated experienced and mature professional judgment:(a) In assessing and balancing the respective importance of administrative, personal, technical and communication aspects of a given conflict situation.(b) In assessing practical conditions and context within which rules and principles have to be applied, e.g. dealing with confidentiality versus imminent risk of serious harm.• Leads by example towards a culture of learning based on respect. Establishes a culture of learning, encouraging through one's own behaviors and initiatives, to keep up-to-date on trends in developments in the field.• Has excellent leadership and managerial skills and a strong understanding of management practices and the functioning of a major international organization. Displays, through leadership and decisions, understanding of political systems and underlying drivers.• Is able to support staff in knowing and managing themselves, their communication and relations with colleagues better, thus enhancing the working environment and opportunities for improved dialogue and partnerships across the Organization.• Has excellent communication skills and ability to interact effectively with staff members at all levels. Instills a culture that encourages effective communication in multicultural environments.• Has experience in the application of principles and techniques of conflict management and resolution in the workplace, alternative dispute resolution, counseling, coaching and cross-cultural awareness. Practical knowledge of organizational development and disciplines related to general management, strategic planning, organizational change, and human resource management.• Has experience in negotiation, high level intervention, and extensive organizational development. Ability to make concise oral presentations, write analytical reports based on objective facts, ability to act tactfully and demonstrate good judgment in sensitive situations, courteous style and sensitivity to confidential information.• Demonstrated communication skills to lead meetings and training with staff at all levels. Excellent knowledge of UN management principles and goals.• Good knowledge of communication and IT/web-based tools features (web system, database management, SharePoint, etc.) that can be beneficial for expanding OMB staff communication and access and reach or maximize existing services.

WHO Competencies

Enhanced WHO Global Competency Model:
https://www.who.int/employment/WHO_competencies_EN.pdf?ua=

  1. Teamwork
  2. Respecting and promoting individual and cultural differences
  3. Communication
  4. Setting an example
  5. Ensuring the effective use of resources

Use of Language Skills

Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of French. Intermediate knowledge of Arabic.

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 89,837 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2291 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: http://www.who.int/employment/en/. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • Interested candidates are strongly encouraged to apply on-line through Stellis. For assessment of your application, please ensure that:
    (a) Your profile on Stellis is properly completed and updated;
    (b) All required details regarding your qualifications, education and training are provided;
    (c) Your experience records are entered with elaboration on tasks performed at the time.
This vacancy is now closed.
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