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Casework Supervisor

Sacramento (United States of America)

  • Organization: IRC - International Rescue Committee
  • Location: Sacramento (United States of America)
  • Grade: Level not specified
  • Occupational Groups:
    • Managerial positions
  • Closing Date:

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Job Overview: The Casework Supervisor is responsible for supervision of staffing and direct services for the federally funded Reception and Placement refugee resettlement program. This position oversees quality control for both service provision and contractual compliance. This includes overseeing new arrivals and the provision of core services within required timeframes, maintaining program compliance, coordinating case file reviews, completing program reports, and overseeing the distribution and reconciliation of client funds. The Casework Supervisor also participates, as required, in program planning and staff development through coordinating local training, onboarding new staff, conducting annual performance evaluations, and building and maintaining community partnerships. This position reports to the Resettlement Manager.


Major Responsibilities:
Responsibilities include, but are not limited to: 
Program Oversight
•Supervise program staff to ensure that all core services are provided within the required timeframes, including Cultural Orientation, health screenings, enrollment in benefits, enrollment in schooling, family budgets and referral to job placement programming and English as an Other Language service;
•Ensure clients are placed in safe, appropriate, permanent housing as efficiently as possible. Ensure housing procedures are followed per PRM and IRC guidance; Regularly visit IRC housing sites for quality assurance;
•Ensure use of Soft Landing, Airbnb, and CODA funds are utilized as much as possible to offset housing costs. Track use of funds; 
•Conduct regular and timely case file reviews with team members; Ensure compliance with case file documentation and reporting requirements;
•Provide training and dissemination of program updates of donor requirements through on-going review of Cooperative Agreement and organizational announcements, in collaboration with the Resettlement Manager;
•Oversee allocations and complete assurances; assist with oversight of AORs;
•Oversee Minor cases, including documentation, home visits, and SRC letters;
•Assist with providing data and reports for Site Director and IRC HQ, including annual data match, housing audits, and other reports, as requested;
•Meet with clients regularly to ensure positive resettlement experience and to regularly receive client voice and feedback; Support client grievance when appropriate;
•Oversee R&P spending, flex funds, and required funds distribution.  Reconcile spending for all arrivals; 
•Meet regularly (once or more times a week remotely and in person) with R&P staff to assign duties and ensure that tasks are completed;
•Coordinate team direct service meetings; ensure communication and collaboration across departments;
•Supervise direct service staff, Interpreters and Casework Assistants, including recruitment, onboarding, and oversight which includes onboarding, training and support of new hires, performance evaluations, and related HR tasks; 
•Ensure all R&P staff have updated development plans and work to ensure appropriate diversity, equity and inclusion measures are implemented;
•Approve timesheets and overtime.


Community Engagement
•Assist with facilitating and reporting for Quarterly Consultations and the Sacramento Refugee Forum;
•Work with team members to utilize referral systems for participants to access outside services;
•Work with volunteer coordinator to establish volunteer opportunities related to case management; Ensure R&P team is effectively utilizing and managing interns and volunteers;
•Represent R&P in internal and external meetings when requested by Site Leads.


Direct Service
•Conduct pre-arrival services (locating and securing suitable housing, purchasing housing essentials, furniture and basic food supplies, setting up utilities etc.);
•Providing individualized and group orientations and supporting clients through social service referrals, medical access and advocacy services by assessing and evaluating each client’s distinct needs;
•Independently developing reasonable resettlement and/or self-sufficiency plans and timelines for each client and managing client expectations;
•Support client with direct assistance distribution and tracking;
•Ensure that clients are provided the basic tools necessary to meet their established short-term goals and objectives;
•Assess and monitor client progress at regular intervals to ensure progress on goals is made; designated resources are maximized; modifying initial resettlement plans and other case file documents as required;
•Complete all necessary data entry and filing in hard-copy case files and databases.


Key Working Relationships:
Position Reports to: IRC Sacramento Resettlement Manager
Position directly supervises: R&P Caseworkers, Casework Assistants, interns/volunteers
Indirect Reporting: IRC Sacramento Director 
Internal: IRC Employees and program departments across Sacramento, HQ Resettlement Team
External: IRC partners, DHA, RHC, and other community agencies
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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