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Operations Manager

Tashkent (Uzbekistan)

  • Organization: UNDP - United Nations Development Programme
  • Location: Tashkent (Uzbekistan)
  • Grade: NO-B, National Professional Officer - Locally recruited position - Junior level
  • Occupational Groups:
    • Operations and Administrations
    • Managerial positions
  • Closing Date: 2021-06-17

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The United Nations Office on Drugs and Crime (UNODC) works to strengthen international action against illicit drug production, trafficking and abuse. The UNODC Regional Office for Central Asia (ROCA) is based in Tashkent, Uzbekistan with Programme Offices in Azerbaijan, Georgia, Kazakhstan, Kyrgyzstan, Tajikistan and Turkmenistan. Its activities address the impact that drugs and crime have on the overall development situation in the region.

This position is located in the UNODC ROCA in Tashkent. The Operations Manager will work under the overall guidance and the direct supervision of the Regional Representative for Central Asia. Within delegated authority, the incumbent shall be responsible for the overall monitoring, oversight, coordination, and timely implementation of all UNODC ROCA financial and administrative functions (finance, procurement, human resources and information and communication technology (ICT)) in Central Asia and Southern Caucuses Region. This includes strategic financial and human resources management, efficient procurement and logistical services, consistent delivery of ICT and common services in line with the UN rules and regulations.


The Operations Manager shall lead and guide the ROCA Operations team and will work closely with the UNODC Programme Offices in the region, UN headquarters, UN Agencies and other stakeholders on various aspects of UNODC ROCA operational matters.

Duties and Responsibilities

Summary of Key Functions:

  • Ensure strategic direction of operations.
  • Financial resources management and supervision of the finance team.
  • Facilitate strategic human resource management.
  • Oversee efficient procurement management and logistical services. 
  • Forward-looking approach to ensure consistent ICT services.
  • Implementation of the UN agenda on common services, foster collaboration with other UN Agencies.

Within delegated authority, the Operations Manager will be responsible for the following specific duties:

1. Ensures the strategic direction of operations focusing on achievement of the following results.

  • Full compliance of operations with UN rules, regulations and policies, implementation of corporate operational strategies, establishment of management targets and monitoring of achievement of results.
  • Establish collaborate arrangements with potential partners, a client relationship management system for appropriate operational partnership arrangements.
  • UNODC ROCA business processes mapping and establishment of internal Standard Operating Procedures (SOPs) in finance, human resources management, procurement, logistical and ICT services, including for UMOJA..
  • Constantly monitor and analyze the operating environment, timely readjust the operations, advice on legal considerations and risk assessment.
  • Knowledge building and sharing with regards to management and operations in the ROCA and Programme Offices, organization of the operations staff trainings and synthesis of lessons learnt/best practices.

2. Ensures effective and accurate financial resources management and supervision of the finance team focusing on achievement of the following results:

  • Proper planning, releasing, expenditure tracking and audit of financial resources, including extra-budgetary income in accordance with UN rules and regulations.
  • Proper management and accounting for contributions to ensure that the funds due to UNODC are properly identified, consistently and uniformly classified, recorded on a timely basis and received with sufficient supporting documentation.
  • Ensure the efficient and effective use of budgetary resources through robust monitoring of budget utilization vs. the approved budget and timely provision of information to senior management for decision making. Provide support and guidance to the Programme managers on budget implementation and corrective actions where necessary.
  • Prepare the budget performance report and ensure that correct and accurate data and information are provided by the various Programme managers in compliance with the HQ instructions. Review and prepare the performance reports ensuring valid and adequate variance explanations between approved budgets and actual expenditures.
  • Analyze complex/unusual accounting transactions and open items in the accounting system and implement corrective actions.
  • Review and reconcile various clearing accounts, investigate erroneous/invalid entries and take appropriate corrective accounting action.
  • Ensure that appropriate action is taken to settle valid and liquidate invalid commitments. The status of delivery of the respective goods and services should be monitored diligently. Respective goods receipt and service entry sheets should be entered promptly so that the expenses are reported in the correct period in accordance to IPSAS.
  • Provide advice, financial interpretations, adaptations and corrective actions in response to internal and external audits and other queries to ensure adherence to the UN Regulations and Rules, Staff Rules, Administrative Instructions, Bulletins and Circulars.
  • Member of bank signatory panel.
  • All financial transactions are identified, recorded and verified in compliance with the requirements as outlined in the corporate policies and procedures.


3. Facilitates strategic human resource management focusing on achievement of the following results:

  • Facilitates UNODC ROCA compliance with corporate human resources policies and strategies.
  • Facilitates optimal staffing of the office and programme.
  • Oversight of local recruitment processes in accordance with UN/UNDP rules and regulations, appropriate use of different contractual modalities and contracts management.
  • Establishment and maintenance of the proper staff development systems. Ensuring access of the staff to appropriate learning activities.

4. Oversees efficient procurement management and logistical services focusing on achievement of the following results:

  • UNODC ROCA compliance with corporate rules and regulations in the field and elaboration of the UNODC procurement strategies including sourcing strategy, supplier selection and evaluation, quality management, customer relationship management, e-procurement promotion and introduction, performance measurement.
  • Elaboration of UNODC ROCA contract strategy including tendering processes and evaluation, managing the contract and contractor, legal implications. Oversight of procurement processes and logistical services in accordance with UN rules and regulations.

5. Oversight of ICT services focusing on achievement of the following results:

  • Identification of opportunities and ways of converting business processes into online systems to address the issues of efficiency and full accountability.
  • Maintenance of a secure, reliable infrastructure environment for ICT and adequate planning for disasters and recoveries.
  • Identification and promotion of different systems and applications for optimal content management, knowledge sharing, information provision and learning including e-registry, web-based office management system, etc.

6. Ensures proper implementation of the UN agenda on common services, fosters collaboration with other UN Agencies focusing on achievement of the following results:

  • Liaise with Resident Coordinator’s Office, UNDP and other UN agencies on operational issues, activities, and collaboration.
  • Oversee effective delivery of client-oriented administrative support to UNODC staff, including programme personnel, on transactional issues.

IV. Impact of Results

The key results have an impact on the overall success of the UNODC Programme portfolio, efficiency, and effectiveness of UNODC ROCA and Programme Offices operations as it relates to the use of corporate resources in the following areas:

  • Financial services;
  • Human resources;
  • Procurement and logistical services;
  • Information and communications technology;
  • Implementation of the UN agenda on common services.


Functional Competencies:

Building Partnerships

Level 2: Identifying and building partnerships

  • Effectively networks with partners seizing opportunities to build alliances
  • Identifies needs and interventions for capacity building of counterparts, clients and potential partners
  • Displays initiative, sets challenging outputs for him/herself and willingly accepts new work assignments.

Promoting Organizational Learning and Knowledge Sharing

Level 2: Developing tools and mechanisms

  • Participates in the development of mechanisms, including identifying new approaches to promote individual and organizational learning and knowledge sharing using formal and informal methodologies.


Job Knowledge/Technical Expertise

Level 2: In-depth knowledge of own discipline

Understands advanced aspects of primary area of specialization as well as the fundamental concepts of related disciplines including Programme management of  technical cooperation programs  related to drugs, crime and terrorism prevention, criminal justice and operations management (financial resources and human resources management, contract, asset and procurement, information and communication technology, general administration):

  • Continues to seek new and improved methods and systems for accomplishing the work of the unit
  • Keeps abreast of new developments in area of professional discipline and job knowledge and seeks to develop him/herself professionally
  • Demonstrates comprehensive knowledge of information technology and applies it in work assignments
  • Continually looking for ways to enhance financial performance in the office


Promoting Organizational Change and Development

Level 2: Assisting the individuals to cope with change

  • Performs appropriate work analysis and assists in redesign to establish clear standards for implementation

Design And Implementation of Management Systems

Level 2: Designing and implementing management system

  • Makes recommendations regarding operation of systems within organizational units
  • Identifies and recommends remedial measures to address problems in systems design or implementation

Client Orientation

Level 2: Contributing to positive outcomes for the client

  • Anticipates client needs
  • Demonstrates understanding of client’s perspective
  • Solicits feedback on service provision and quality

Promoting Accountability and Results-Based Management

Level 2: Input to the development of standards and policies

  • Provides inputs to the development of organizational standards for accountability.

Core Values and Core Competencies:

  • Professionalism
  • Integrity
  • Teamwork
  • Planning and Organizing
  • Accountability
  • Client orientation

Required Skills and Experience


  • Master's degree or equivalent in Business/Public Administration, Finance, Economics or in a related area.


A minimum of two (2) years of progressively responsible experience at the national and international level in providing management advisory services, in managing staff and operational systems, in operations and administration, finance, economics or a related field is required. Experience of IPSAS or IFRS is required. Experience working with Enterprise Resource Planning (ERP) systems such as SAP in the area of financial management is highly desirable. Knowledge of the UN Rules and Regulations is highly desirable. At least one (1) year of experience in working in United Nations common system field operations (peacekeeping missions, special political missions and UN agencies, funds and programmes), or similar international organization or non-governmental organization is desirable.

Language requirements:

For the position fluency in oral and written English, Russian and Uzbek is required. Knowledge of other UN and Central Asia languages would be desirable.



Important applicant information

All posts in the NO categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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