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IT Support Assistant - Intern

Jerusalem (Israel)

  • Organization: UNOPS - United Nations Office for Project Services
  • Location: Jerusalem (Israel)
  • Grade: Internship
  • Occupational Groups:
    • Information Technology and Computer Science
    • Administrative support
  • Closing Date: 2021-06-23

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Background Information - Job-specific

The Office of the Quartet (OQ or Office) focuses on increasing Palestinian economic and institutional
development and empowerment as a support towards achieving a two-state solution. 1 It plays a catalytic
role in advancing work that is of a potentially transformative nature.
The Office works with a range of actors, including the Palestinian and Israeli parties, the international
community and the private sector to help realize progress in five key sectors: energy, water,
telecommunications, rule of law and movement and trade. Progress in each of these sectors benefits
Palestinians and provides the foundation for economic growth.
This is accomplished in the following five ways:
a. Advocating for sector-wide strategies and solutions along with key partners (as reflected in the OQ’s
biannual reports to the Ad Hoc Liaison Committee);
b. Playing a catalytic role in furthering key projects which have a multiplier effect and which are
essential to support private sector growth;
c. Acting as a neutral broker between the parties;
d. Identifying solutions to major challenges in each sector that are technically, financially and legally
e. Facilitating meaningful progress by convening, informing, supporting and mobilizing key stakeholders
to achieve progress on the ground. This is accomplished with other bodies that also play a convening
role, such as UNSCO, the Netherlands, Norway, the World Bank and the Local Aid Coordination

Functional Responsibilities

To primarily provide support to the office Admin and sectoral Teams in end user helpdesk. The IT
support assistant- Intern will work closely with the IT officer who will assign him/her the tasks required
in support of other OQ Team.

The Position's primary focus is on the areas of computer operations, user and desktop support
(hardware and software), and helpdesk. Performs a variety of information technology support duties to
ensure smooth delivery of technology services. Monitors, operates, or coordinates and assists others in
the operation of computer hardware, software, and peripherals in order to achieve desired results.
Updates supervisor on status of support work.
The IT Assistant-Intern will provide support in the following areas:
● Assist in maintaining all ICT equipment and applications for OQ offices in Jerusalem & Ramallah.
● Assist in setting up and configuring the end use requirement.
● Assist in the installation and maintenance of the communications equipment for wired and
wireless networks.
● Assist in configuring email and mobile devices.
● Assist in the daily and routine IT support. Installation, operation, and maintenance of computer
systems and other technologies, such as communication systems.
● Tracking inventory.
● Ensure the end user system is running smoothly by providing System administration and
maintenance, ensure data protection and provide end-user support.
● Follow up on any connection requirements.
● Maintain a high degree of client support for all queries.
● Follow up with different suppliers when needed.
● Work closely and reporting to the IT officer.
The IT support assistant-Intern may be asked to perform any other duty or task as requested by the IT
The work is of a highly confidential nature and the IT support assistant must maintain the highest
standards of confidentiality.

Education/Experience/Language requirements


 The candidate must be currently enrolled in, or recently completed, a Bachelor/Master’s Degree in
a Computer Science / information technology or have graduated from such studies within three years prior to the application date of the internship

Work Experience:

Fresh graduate with technical experience in Information Technology or computer

Skills and Abilities:

● Networking support experience.
● Experience in Outlook and mobile support.
● Hands on experience in Microsoft Operating Systems, Microsoft Office solution,
systems installation and configuration.
● Good understanding of PC hardware set-up and configuration.
● Good communication skills.
● Team player.

Language Requirements:

Fluent in Arabic and English is required.


Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

Contract type: Internship

Contract level: Intern
Contract duration: 3 month contract, with option for extension for up to a maximum of 12 months. 

For more details about the Intern modality, please follow this link:

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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