Recruitment Associate (Multiple positions)
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
UNDP, as an integral part of its mission to fight poverty and improve the lives of people around the world, is committed to being open, transparent and accountable. In 2015, as part of this commitment UNDP established a Global Shared Service Unit (GSSU) to ensure optimal and consistent provision of operational services in the areas of finance, HR, procurement, administration to UNDP Offices worldwide, and to provide training to UNDP Offices where needed. The Global Shared Service Unit (GSSU) is part of the Bureau for Management Services (BMS).
In the area of Human Resources, the GSSU supports both staff and management in UNDP offices and units, with the full cycle of HR services ranging from recruitment, talent management, learning and development, HR policy and advisory services, benefits and entitlements management, payroll and banking transactions.
In six UNDP Regional Bureau Service Centers (RSCs) – Addis Ababa, Amman, Bangkok, Dakar, Istanbul and Panama – the recruitment and administration of local personnel will be proximity-based and managed by outposted GSSU personnel who report directly to the Global HR Service Centers (GHRSC) in Istanbul and Copenhagen. The Recruitment Unit in the Global Human Resources Regional Service Center (GHRSC) in Istanbul is responsible for the transparent implementation of the recruitment of locally recruited national staff governed by the UN Staff Rules & Regulations, in country offices in the five Regional Bureau.
Under the overall guidance and supervision of the HR Specialist and Recruitment Associates (RA1), the Recruitment Associate (RA2) in the GSSU RSC supports the transparent implementation of the outposted recruitment of personnel for Country Offices in each Regional Bureau under their responsibility. S/he is accountable for the integrity, transparency and accuracy of recruitment and HR services, assuring full compliance with HR policies and procedures derived from the UN Staff Rules & Regulations. S/he performs a variety of standard administrative processes and services ensuring high quality and accuracy of work and consistency in service delivery. The Recruitment Associate (RA2) supports the team with the provision of advise to internal and external clients and managers on policies, guidelines and services and promotes a collaborative and client-oriented approach, sharing knowledge and best practice, including conducting training courses and coaching. Clients with whom there is direct contact may include UN Agency staff and other personnel in country offices as well as other units in UNDP.
The Recruitment Associate (RA2) advises internal and external clients and managers on policies, guidelines and services and promotes a collaborative and client-oriented approach, sharing knowledge and best practice, including participating in training courses and coaching. Clients with whom there is direct contract may include UN Agency staff and other personnel in country offices as well as other units in UNDP.
The Recruitment Associate (RA2) is jointly responsible for meeting the agreed GHRSC HR work plan deliverables supporting the overall HR Strategy. S/he supports the coordination of the work of the team, in order to meet the work plan deliverables.
Duties and Responsibilities
Summary of Key Functions:
1) Administer and implement Recruitment Strategy and Plans in full compliance with UN Staff Rules & Regulations, UNDP HR Policies and Guidelines, to achieve the following results:
- Provide support to regular interaction with HR focal points in Country Offices and/or Regional Hubs on consolidated region-wide operationalization of recruitment strategies and plans.
- In collaboration with hiring managers in Country Offices and/or Regional Hubs, support the elaboration of recruitment strategies for each recruitment case.
- Ensure full compliance of HR activities with UN Rules & Regulations, UNDP policies, procedures and guidelines.
- Promote equity, transparency and consistency in the interpretation, determination, implementation and administration of HR recruitment policies, procedures and guidelines applicable to locally recruited national staff and personnel.
- Support delivery of a high quality, timely and accurate recruitment service to enhance client understanding and confidence in GSSU HR as a credible HR service provider.
- Ensure accurate data management in official databases.
- Contribute to the elaboration and maintenance of SOPs on candidate roster management for locally recruited national staff job vacancies and encourage the use of rosters for fast-track recruitments.
- In close cooperation with country offices, organize periodic calls for rosters for selected levels and typologies of expertise.
2) Provides Recruitment Services focusing on the achievement of the following results:
- Implementation of recruitment processes including drafting terms of reference, provision of inputs to the grading/validation of terms of reference, vacancy announcements, screening of applicants, evaluation of candidate applications, gathering of candidate references, support to the organization of interview panels, finalization of candidate selection/approvals, and handover of completed recruitment cases to the GHRSC Benefits & Entitlements Team for hiring, onboarding and contract management.
- Manage communication with candidates as it relates to the outcome of their applications.
- Input and tracking of all transactions related to recruitment processes.
- Contribute to the production of insightful recruitment analytics reports with regard to critical vacancies taking into account UNDP’s corporate priorities of gender parity and workforce diversity.
- Maintenance and update of recruitment measurements and tracking systems.
- Maintenance and update of candidate rosters.
- Support team members to meet the goals of the Team and the GHRSC.
- Provide advice of the reduction of costs of operations and recovery of charges related to recruitment services provided to Country Offices and/or other UN Agencies.
3) Recommend, support and maintain knowledge management prescriptive content for recruitment, selection and placement to achieve the following results:
- HR knowledge management distribution/system contains accurate and comprehensive coverage of recruitment, selection and placement matters.
- Identify the need for new and/or modified policies and practices and initiate or propose actions required. Actively liaise with relevant UNDP/UN entities to seek policy clarifications and/or identify agreed solutions.
- Conduct/participate in periodic training courses on local recruitments for Country Offices and Regional Hubs.
- Enable and empower the team through access to the GSSU HR knowledge base and by sharing own knowledge.
- Regularly analyze the typology of job profiles required for country offices.
- Accurate determination of financial entitlements of personnel transactions.
- Innovation – Ability to make new and useful ideas work
- Leadership – Ability to persuade others to follow
- People Management – Ability to improve performance and satisfaction
- Communication – Ability to listen, adapt, persuade and transform
- Delivery – Ability to get things done while exercising good judgement
- Knowledge of recruitment and HR issues, procedures and principles, and the ability to apply them to strategic and/or practical solutions to secure and retain quality candidates
- Knowledge of HR management issues and principles and the ability to apply them to strategic and/or practical situations
- Ability to coordinate and deliver services in line with unit work plans and Service Level Agreements and standards of excellence in UNDP
- Knowledge of enterprise learning and development issues, concepts, and principles, and ability to apply them to enhance the fulfillment and performance of employees
- Accurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions
- Ability to manage and coordinate campaigns and people with inspiration. Believe in and promote diversity in the workplace and reshaping the workforce to meet need.
- Ability to capture, develop, share and effectively use information and knowledge
Required Skills and Experience
- Secondary Education with at least six (6) years relevant work experience, or Bachelors’ Degree in Human Resources, Business Administration, Social Sciences, International Relations, Public Administration and any other related fields, with relevant work experience of at least three (3) years.
- Specialized certification in HR is highly desirable.
- Minimum six (6) years (with Secondary Education), or, minimum three (3) years (with Bachelor’s Degree) of relevant HR experience is required at the national or international level, including experience specifically in recruitment.
- Experience in other areas of human resources management, such as benefits and entitlements administration, is highly desirable.
- Experience in the usage of computers and office software packages (MS Word, Excel, etc.). Demonstrated knowledge of integrated HR management systems would be an asset.
- Proficiency in using collaboration tools, as well as familiarity with digital platforms and new technologies would be highly desirable.
- Familiarity with UNDP operating and reporting systems, including experience in the use of an ERP system (i.e. Oracle Cloud, SAP or PeopleSoft) is an added advantage.
- Experience with talent acquisition software and platforms is meritorious.
- Fluency in English (written and spoken).
- Working knowledge of other UN language(s) (French/Spanish/Arabic) would be an advantage.
- Initial teleworking may be required.
Important applicant information
All posts in the GS categories are subject to local recruitment.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
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