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Operations Associate, National Volunteer Recruitment

Amman (Jordan)

  • Organization: UNV - United Nations Volunteers
  • Location: Amman (Jordan)
  • Grade: GS-6, General Service - No need for Higher Education - Locally recruited position - Administrative support
  • Occupational Groups:
    • Operations and Administrations
    • Administrative support
    • Volunteerism
  • Closing Date: 2021-09-19

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UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

The Volunteer Services Centre (VSC) is responsible for providing timely and high-quality services in the sourcing, identification and recruitment of UN Volunteers, as well as in the management of the conditions of service of volunteers, and in the management of payroll, service desk and special initiatives for volunteers and UN entities globally.  VSC works in close collaboration with other relevant sections at headquarters, as well as with Regional Offices and Field Units to ensure seamless and consolidated services in accordance with regulations and rules, pertinent policies and internal procedures.

Administered by the Manager, Regional Office, the Operations Associate, National Volunteer Recruitment reports directly to the Operations Associate, Volunteer Services, who coordinates volunteer services for a specific portfolio. The Operations Associate, National Volunteer Recruitment provides support to the identification of national UN Volunteers. He/she also supports outreach efforts to feed the UNV’s talent pool with relevant quality profiles to meet the demand for national UN Volunteers. Providing support to multiple countries within a specific region, he/she focuses on improved efficiencies to expedite placement and works closely with other VSC Operations Associates to streamline processes and maximize output.


Duties and Responsibilities

Identification of suitable candidates for national UNV assignments

  • Verify quality and consistency of Description of Assignments (DOAs), especially that required educational and professional background corresponds to the tasks and responsibilities of the assignment;
  • Identify suitable candidates for national UN Volunteer assignments, according to DOA requirements and as per corporate Key Performance Indicators, using talent management to ensure the strongest caliber of candidates;
  • Contact long-listed candidates ascertaining their interest and availability;
  • Advertise relevant assignments in line with established processes;
  • Comply with all procedures pertaining to the selection of volunteers for specific assignments;
  • Check references and verify performance appraisals for selected candidates ensuring they match established standards of competence and integrity;
  • Keep relevant parties updated on status of identification and negotiate adjustments when required;
  • Record actions and data in the volunteer management systems as per policies.

Talent sourcing and acquisition

  • Liaise within the Regional Office to keep abreast of evolving demand for national UN Volunteers profiles in the portfolio;
  • Support regional and national outreach campaigns in coordination with the VSC Talent Pool team, the Communication Associate in the Regional Office and the UNV Field Unit when relevant;
  • Support the development of a network of local talent sources as per corporate strategy;
  • Support the development and maintenance of national talent pools by VSC Talent Pool team;
  • Represent UNV at talent sourcing and outreach events, as necessary.

Facilitation of knowledge building and sharing

  • Synthetize lessons learned in national UN Volunteers identification with the aim to improve VSC timely and quality delivery;
  • Provide inputs as required on identification processes and systems;
  • Contribute to the design of capacity building activities and materials related to the identification of National UN Volunteers.
  • Perform other administrative duties as may be required.



Core Competencies:


  • Ability to make new and useful ideas work


  • Ability to persuade others to follow

People Management

  • Ability to improve performance and satisfaction


  • Ability to listen, adapt, persuade and transform


  • Ability to get things done while exercising good judgement


Technical/Functional Competencies 


  • Knowledge of recruiting issues, procedures, and principles and the ability to apply them to strategic and/or practical situations to secure quality candidates

Operational Efficiency

  • Ability to identify and execute opportunities to improve operational efficiency

Quality Assurance

  • Ability to perform administrative and procedural activities to ensure that quality requirements and goals are fulfilled

Relationship Management

  • Ability to engage and foster strategic partnerships with other parties, inter-agency coordination and forge productive working relationships

Knowledge Management

  • Ability to capture, develop, share and effectively use information and knowledge


Required Skills and Experience


  • Secondary education with technical training in human resources, business administration or related areas;
  • University degree in human resources, business administration or related areas is desirable but is not a requirement.


  • 6 years of relevant experience in HR and business administration;
  • Knowledge of the conditions of service of the UN Common System or of international organizations is an asset.

Language Requirements:

  • Fluency in English and Arabic;
  • Proficiency in another official UN language of the region is an asset.


  • Proficiency in the use of office software packages (ERP, MS Word, Excel, PowerPoint, etc.) and experience in handling of web-based management systems is highly desirable.




  • Only short-listed applicants will be contacted;
  • The successful candidate will hold a UNDP letter of appointment;
  • All posts in the GS categories are subject to local recruitment.

Applicant information about UNDP rosters

UNDP/UNV reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP/UNV at the same grade level and with similar job description, experience and educational requirements.

Scam warning

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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