OVERVIEW

Parent Sector : Bureau of Digital Business Solutions

Duty Station: Paris

Job Family: Computer Sciences / Information Technologies

Type of contract : Non Staff

Duration of contract : From 1 to 6 months

Recruitment open to : External candidates

Application Deadline (Midnight Paris Time) : 07-OCT-2021

UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism

OVERVIEW OF THE FUNCTIONS OF THE POST

Under the supervision of the CITO, and in close consultation with DBS staff, the consultant will assist the Bureau to develop and update Standard Operating Procedures (SOP) for high priority IT processes, define a set of core IT metrics for different teams and a framework for capturing and reporting these metrics to drive visibility to, and enhance the efficiency and effectiveness of the bureau’s outputs

Background

Background:

Digital technologies play a key role in the fulfilment of UNESCO's mandate and the delivery of its programme. To support and enable the strategic transformation agenda, new digital technologies are being implemented across the Organization. The Bureau of Digital Business Solutions (DBS) plays a key role in this implementation. DBS serves as the Secretariat for the Organization's digital transformation governance, facilitating the development and evolution of the One-UNESCO Digital Strategy.

As a key partner in the implementation of this strategy, the Bureau's work includes the design and deployment of coherent and integrated corporate solutions to support the delivery of UNESCO's programmatic outputs, while ensuring that all digital/IT services remain functional and operational at all times, and information management, digital/IT risk mitigation and cybersecurity measures are in place.

The objectives and outputs of the Bureau are highly service oriented, requiring business engagement, customer focus and innovative digital solutions. New ways of working are needed that provide both effectiveness and efficiency in solution delivery, built on best-in-class principles of user experience design and digital/IT architectures.

Long Description

Scope of Work:
•    Review/inventory of any current SOPs and metrics  
•    Meet with staff and collect updates/changes to SOPs and metrics and discuss possibilities to add improvements to the existing processes
•    Identify the needs/priorities to develop any new SOPs and metrics to reflect the new management processes  
•    Consolidate the information from each team and update all core SOPs and metrics  
•    Share the updated SOPs and metrics with responsible team leads/management for comments and inputs
•    Revise and finalize all SOPs and metrics and obtain final endorsement and approval from DBS management
•    Upload all updated SOPs and metrics on the DBS teams site
•    Organize a learning session and give a briefing introduction on the new SOPs and metrics framework

Long Description

Expected Outputs and Deliverables:
The consultant should deliver the following outputs:
•    Update and refine existing SOPs and metrics 
•    Assist to develop new SOPs based on needs assessment/priority
•    Create a SOP library, consisting of approved SOPs and metrics framework
•    Deliver SOP training to all DBS staff

COMPETENCIES (Core / Managerial) Accountability (C) Communication (C) Innovation (C) Knowledge sharing and continuous improvement (C) Planning and organizing (C) Results focus (C) Professionalism (C) Strategic thinking (M) - For detailed information, please consult the UNESCO Competency Framework. REQUIRED QUALIFICATIONS

Education
•    Advanced university degree (Master’s degree or equivalent) in process engineering, management of information systems, industrial and systems engineering, digital transformation or a related field.
•    A first-level university degree in one of the required fields in combination with two (2) additional years of relevant work experience may be accepted in lieu of the advanced university degree.

Work Experience
•    Minimum of Ten (10) years of proven work experience in the areas of business process reengineering, business analysis, process improvement or process manager, preferably in an Information Technology environment.
•    Extensive experience in drafting standard operating procedures and build SOP libraries
•    Experience in developing processes metrics frameworks
•    Experience in delivering SOP training to heterogenous employee groups


Skills & Competencies
•    Excellent written and oral communication skills, and ability to speak and present effectively, concisely and persuasively.
•    Strong analytical skills and problem-solving skills.
•    Good knowledge and understanding of managing IT for business.
•    Familiarity with the work and general functioning of international organizations, the United Nations system and/or other public sector entities.

 Languages
•    Excellent knowledge of English (oral and written).
 

DESIRABLE QUALIFICATIONS

Work Experience
•    Experience in developing and/or implementing digital technology plans, policies and procedures.
•    Relevant experience in an international work environment.

Application Process

Interested candidates should click on “Apply Now”, and download and complete the Employment History form (Word document).
Before uploading the document, at the end of the Word document, please insert extra pages with the following required information:
• CV and a letter indicating how your qualifications and experience make you suitable for the assignment.
• Technical and financial proposal (budget to be charged for the assignment), which should be quoted in US$

Additional Information
• Travel costs should be included in the budget in a separate line.
• This contract is for a period of 2 months, with possibility of extension. Estimated start date is between last week of October and first week of November. 
Assessment
• Only applications providing the information requested in the application procedure will be considered.
• Evaluation of qualified applicants may include an assessment exercise and a competencybased interview.

SELECTION AND RECRUITMENT PROCESS

Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the UNESCO careers website. No modifications can be made to the application submitted.

The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. 

UNESCO uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates.

Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided.

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UNESCO applies a zero tolerance policy against all forms of harassment.

UNESCO is committed to achieve and sustain gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities, as well as nationals from non-and under-represented Member States (last update here) are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts.

UNESCO does not charge a fee at any stage of the recruitment process.

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.