Casework Officer (National Position)
Bangkok
- Organization: IRC - International Rescue Committee
- Location: Bangkok
- Grade: Level not specified - Level not specified
-
Occupational Groups:
- Closing Date: Closed
Background/IRC Summary:
The IRC has a rich history of assisting refugees to
apply for United States resettlement, from its founding in 1933 to help
vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint
Voluntary Agency which assisted Indochinese refugees for 22 years, to
operations in Croatia, Sierra Leone and Sudan. Since 2005, RSC Asia has
resettled over 180,000 refugees to the United States.
Based in Bangkok with field offices in Thailand and
Malaysia, the IRC Resettlement Support Center (RSC Asia) is funded by the US
State Department Bureau of Population, Refugees, and Migration (PRM) to assist
persons throughout Asia seeking permanent resettlement to the United States.
Responsible for a portfolio of 37 countries, the RSC: prepares refugee
applications for the United States Refugee Admissions Program (USRAP) using
START (a State Department–managed data system that supports the arrival and
resettlement of refugees through technology); provides information to
resettlement agencies about arriving refugees; and offers cultural orientation
training to refugees bound for the United States.
Job Overview/Summary:
This position is primarily responsible for assisting
eligible refugee applicants prepare the best possible case file for
adjudication by an officer of the United States Citizenship and Immigration
Services (USCIS. The Casework Officer prepares case files on behalf of refugee
applicants to the USRAP including data entry of refugee case information into
START, and physical file preparation. Casework Officers achieve and maintain a
high- performance standard based on a thorough knowledge of, and adherence to,
established resettlement policies and procedures regarding current refugee
processing eligibility criteria, database, and file management guidelines, the role
of US Resettlement Agencies and refugee producing country conditions.
Major Responsibilities:
• Learn and implement established
IRC Resettlement Support Centre (RSC Asia), Population, Refugees, and Migration
(PRM), United States Citizenship and Immigration Services (USCIS), and Refugee
Processing Centre (RPC) policies and procedures.
• Conduct prescreening interviews
and case updates of refugee applicants in a manner that demonstrates an
understanding of the US Resettlement Program and background information
relevant to specific caseloads
• Provide support to USCIS
Circuit Rides, including roll call, case composition updates, file review,
decision letter preparation and distribution.
• Implement complete quality
control of documentations and ensure all required documents are available both
in START and the physical file before returning for file storage
• Keep immediate supervisor
informed of developments in daily caseloads, including any urgent protection or
medical conditions of applicants and their families
• Perform work in adherence to
policy and procedure
• Perform timely advanced
casework on special caseloads in a manner that demonstrates a comprehensive
understanding of USRAP policies and practices
• Travel independently to
regional locations outside and within Thailand to conduct prescreening
interviews and provide USCIS support.
• Responds to case-specific
inquiries from other RSC staff
• Performs other duties as assigned by supervisor
Key Working Relationships:
Position Reports to: Casework Manager or Senior Casework Manager
Position directly supervises: None
Indirect Reporting: N/A
Other Internal and/or external contacts
Internal: IRC
Thailand Staff
External: UNHCR, IOM, Other
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