Case Aide

The Case Aide provides direct logistical support to facilitate the resettlement of newly arrived refugee individuals and families. This is a 6-month full-time role that reports to the Logistics Manager. Duties include transportation of clients, provision of interpretation services, and completion of administrative tasks.

Responsibilities:

• Transport clients to appointments and deliver goods and supplies to them
• Pick up newly arriving refugee clients from the airport and take them to their homes; provide basic home safety orientation and provide welcome food to them upon arrival
• Conduct public transportation orientations
• Provide interpretation services for refugee clients and IRC staff as needed
• Support the IRC’s efforts to connect clients with appropriate services
• Coordinate with the Logistics team to ensure temporary and permanent housing arrangements for clients 
• Assist with apartment set-ups for newly arriving families, including lifting of furniture items; conduct home safety inspections  
• Ensure completion of case notes and documentation in compliance with funder requirements
• Report information and updates about clients to the Logistics Manager
• Others as needed and assigned