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IT Assistant

East Jerusalem (Palestinian Territory)

  • Organization: UNOPS - United Nations Office for Project Services
  • Location: East Jerusalem (Palestinian Territory)
  • Grade: LICA-5, Local Individual Contractors Agreement - Administrative support
  • Occupational Groups:
    • Information Technology and Computer Science
    • Administrative support
  • Closing Date: 2021-10-31

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Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.


With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information - Job-specific

The Position's primary focus is on the areas of computer operations, user and desktop support (hardware and software), helpdesk. Performs a variety of information technology support duties to ensure smooth delivery of technology services. Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results. Updates supervisor on status of support work.

Functional Responsibilities

The IT Assistant will provide support in the following areas:

  • Assist in maintaining all ICT equipment and applications for OQ offices in Jerusalem & Ramallah.

  • Assist in setting up and configuring the end use requirement.

  • Assist in the installation and maintenance of the communications equipment for wired and wireless networks.

  • Assist in configuring email and mobile devices.

  • Assist in the daily and routine IT support. Installation, operation, and maintenance of computer systems and other technologies, such as communication systems.

  • Tracking inventory.

  • Ensure end user system is running smoothly by providing System administration and maintenance, ensure data protection and provide end-user support. 

  • Follow up on any connection requirements.

  • Maintain a high degree of client support for all queries. 

  • Follow up with different suppliers when needed.

  • Work closely and reporting to the IT officer.

The IT support assistant may be asked to perform any other duty or task as requested by the IT Officer.

The work is of a highly confidential nature and the IT support assistant must maintain the highest standards of confidentiality.

Education/Experience/Language requirements


High School Diploma is required . Bachelor's Degree in computer science, information technology or related field may be accepted and can substitute some years of experience.

Work Experience:

5 years or less( depending on academic credentials) of technical experience in Information Technology or computer science.

Language Requirements:

Fluent in Arabic and English is required. 

Skills and Abilities:

  • Networking support experience is highly desired.

  • Experience in Outlook and mobiles support  is highly desired.

  • Hands on experience in Microsoft Operating Systems, Microsoft Office solution, systems installation and configuration  is highly desired.

  • Good understanding of PC hardware set-up and configuration  is highly desired.

  • Good communication skills  is highly desired.

  • Team player  is highly desired.


Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

The contract for this position will be issued by the United Nations Office for Project Services (UNOPS) on behalf of its Client the Office of Quartet pursuant to an agreement between both parties whereby the successful candidate's contractual rights and responsibilities will be managed by the Office of Quartet (OQ) office and not by UNOPS.
Contract type: Individual Contract agreement

Contract level: Local Support ICA 5
Contract duration: 3 MONTHS, subject to organizational requirements, availability of funds and satisfactory performance

For more details about the ICA contractual modality, please follow this link: 

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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