Senior CBI Assistant

This position is advertised open to internal and external applicants. Senior CBI Assistant

Organizational Setting and Work Relationships
The Senior CBI (Cash-Based Interventions) Assistant is supervised by a Senior CBI/Programme or Field staff. S/he performs a variety of functions related to cash assistance activities within the office. The supervisor defines work processes and provides regular advice and guidance.
The incumbent will assist in monitoring the quality of the provision of cash assistance for the operation under area of responsibility. S/he will be required to maintain strong relations with other units within UNHCR as well as operational partners and contractors working with UNHCR on the delivery of cash assistance to persons of concern (POC).
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

Duties
- Coordinate data collection and cash assistance eligibility determination with relevant partners and contractors.
- Assist in monitoring the implementation of the UNHCR cash assistance programme including the delivery of all assistance item, monitoring of infrastructure, completion of home visits, etc.
- Export and manage data related to the cash assistance delivery.
- Perform data analysis and reporting as required.
- Coordinate with relevant units and personnel on decisions and visits related to cash assistance program.
- Coordinate with the bank and other institutes on actions related to cash delivery issues.
- Receive queries from internal UNHCR units and external agencies related to the cash assistance delivery and provide feedback and follow up as necessary.
- Ensure proper filing and record keeping.
- Liaise with POC, assistance beneficiaries, and partners.
- Direct incidents and problems to the supervisor when they cannot be resolved at their level.
- Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education
Not applicable

Certificates and/or Licenses
Business Administration, Law, Political Science
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Computer skills, including knowledge of database applications.

Desirable
Knowledge of UNHCR programmes and activities.
Experience in working with UNHCR contractors and partners.
Experience in Cash-Based interventions.
Working experience in MS/Excel and MS/Access.

Functional Skills
IT-Computer Literacy
CB-Cash-based Programming/Managing/Planning
IT-MS Access
IT-Microsoft Excel
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.



All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.

Core Competencies
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation

Managerial Competencies
Not specified.

Cross-Functional Competencies
Analytical Thinking
Technological Awareness
Planning and Organizing CONSENT
The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term "sexual exploitation" means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term "sexual abuse" means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term "sexual harassment" means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator's working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
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See below for this postion's Operational Context
======================================================================================================== UNHCR Jordan leads one of the biggest cash assistance projects globally. The office provides various types of Cash Based Interventions (CBIs) which includes monthly cash assistance to cover Basic Needs, cash for health and emergency cash which are provided on weekly basis to eligible refugees among others. The CBI incumbent will primarily assist in following up on the requests received from beneficiaries who are unable to withdraw their cash assistance. The incumbent will follow up internally with UNHCR units or with external suppliers, mainly financial service providers, for the troubleshooting required. This entails for example requesting ATM or PIN code replacement, changing cash collectors, biometric fixes to enable withdrawal through iris scan and so on. The CBI Distribution Office receives an average of 50,000 referrals monthly mainly from UNHCR Helpline. When additional assistance is provided, such as seasonal assistance or in response to specific activities, the number can go higher. The incumbent data management skills will be essential to be able to filter through the requests received which should help in streamlining actions needed such as identifying duplicate referrals/requests, those out of scope or not in current cash payments, those requiring call back to refugees and so on. This mainly entails being able to work with big excel sheets or other data management software. The incumbent will also be required to close all the referrals received and troubleshot using the Refugee Assistance Information System (RAIS). Other activities entail monitoring the cash distribution network (ATMs, mobile money agents) especially based on referrals received by refugees and community leaders and escalating to the manager key issues to be addressed. The closing date for the above Job opening is 24 October 2021.