Details
Mission and objectives
As the United Nations lead agency on international development, UNDP works in 170 countries and territories to eradicate poverty and reduce inequality. We help countries to develop policies, leadership skills, partnering abilities, institutional capabilities, and to build resilience to achieve the Sustainable Development Goals. Our work is concentrated in three focus areas; sustainable development, democratic governance and peacebuilding, and climate and disaster resilience.UNDP’s mandate is to end poverty, build democratic governance, rule of law, and inclusive institutions. We advocate for change and connect countries to knowledge, experience and resources to help people build a better life.
Context
Countries around the world have been resorting to a one-stop-shop (OSS) to provide effective and efficient public services to their residents. Though the application of OSS varies from one country to the other, they generally serve multiple needs of the local populations in terms of accessing administrative services such as obtaining permits, registrations, payment of fees and taxes, obtaining various identity cards, passports, etc. from a single location. It provides a useful single point of contact for citizens who would otherwise have to visit multiple different offices to complete various procedures. Experience has shown that the OSS is only effective when respective ministries and agencies have agreed to simplify and harmonize their business processes. Hence, OSS should not be about ‘locating different administrations in one place physically’ but as a ‘soft system that allows different administrations, to cooperate, share information and utilize common processes and resources’. In a more advanced context with good connectivity, affordable internet access, digital financial services, and digital literacy, virtual OSS is also possible. Studies have also shown how OSS can contribute to reduce public expenditures and improve cooperation between ministries and agencies at the local level to provide efficient and effective services. In an effort to introduce OSS at the municipal level by the Government of Timor-Leste (GoTL), UNDP will support the Ministry of State Administration (MSA) and other relevant institutions to conduct a feasibility study on the opportunities and challenges to establish OSS. Among others, the study will also recommend options for gender and disability-friendly OSS as well as the inter-ministerial coordination and harmonization needed to operationalize the OSS for the provision of efficient services to the local population. As well, it will inform the development of a roadmap to pilot OSS in at least one municipality.
Task description
Under the supervision of the National Project Manager (NPM) and Chief Technical Adviser (CTA) on Decentralization and Local Development, the incumbent is responsible to: Prepare annual and quarterly work plans of the Project and coordinate with (National Project Manager) NPM to organize Project Board meetings · Coordinate with Administration, Finance and Procurement Officer to prepare procurement plan and human resource plan the Project, and update them periodically · Coordinate with Monitoring and Evaluation (M&E) Specialist to monitor the Project activities, draft high-quality reports, and provide support to the NPM and Chief Technical Advisor (CTA) for the effective implementation of the Project activities · Support the Ministry in coordinating with the Ministries, Agencies, Municipal Authorities, and other stakeholders, including Universities, NGOs, CSOs, etc. for developing legal, policy, and institutional framework on decentralization, · Ensure that the project activities and supports by the advisors and experts of the Project are well-coordinated and facilitate the functioning of the advisors and experts · Liaise between MSA and UNDP concerning the implementation and delivery of the Project and ensure smooth communication between MSA and UNDP · Ensure that gender and youth issues, human right based approach and concerns of vulnerable groups and local communities are considered into account in the implementation of the project activities, · Any other responsibility as given by the NPM and the CTA