Contract Management and Finance Officer, Business Management System (BMS)/Next Generation GSM

OBJECTIVES OF THE PROGRAMME

The Department of Business Management System has a strategic and facilitating role, in conjunction with respective business departments, in delivering effective and efficient processes and systems in the areas of programme management, human resources, supply, finance and travel that enable the Organization's operations worldwide.

WHO current version of Oracle EBS (12.1.3) and some of its allied systems will have to be replaced as soon as possible. WHO is reviewing the options of replacing the current EBS on premise solution (GSM) with a cloud SaaS based Best-of-Breed and vertical solution - with a modern set of tools using standard best practice business processes and cutting-edge technology. A new standard solution with minimum customizations will allow WHO to avail of modern technology including mobile access, artificial intelligence and business process automation, and to take advantage of any new technology and features added to the selected platform(s).

DESCRIPTION OF DUTIES

1. Manages the agreements with providers to ensure continuous and stable service delivery. Monitors amendments, renewals, and compliance with Service Level Agreements (SLAs). Establish collaborative working relationships with vendors/suppliers to address issues and conflicts.
2. Lead and/or provide hands-on support in the preparation and evaluation of bids (RFPs, RFQs, RFIs, etc.), conduct of negotiations, preparation for Contract Review Committee (CRC) approvals, and finalizing contracts with LEG and vendors.
3. Actively manage vendor relationship, define service levels, identify the cost model for the services, track and prepare the costs incurred, forecast future costs, resolve conflicts, and monitor the agreed services delivered towards invoices and settlements. Whenever applicable, inform stakeholders or customers that may be affected by changes to cost or timing of service charges.
4. Ensure active monitoring of the financial status of the programme. Develop financial (cash flow) forecasts and work with department of Finance (FNM) to ensure availability of funds. Produce dashboards and reports to demonstrate financial status.
5. Work closely with the programme support officer and administrative assistants to ensure that procurement transactions in GSM are created on time and comply with procurement policy and rules. Ensures that the whole programme team comply with procurement guidelines.
6. Work with the Project Management Officer to identify plan deviations, oversee change control process in contractual agreements, analyse contractual or risk implications and make recommendations moving forward.
7. Monitor programme performance by developing key performance indicators for critical programme metrics. Using KPIs identify areas requiring improvement.
8. Perform other duties as assigned by supervisor.

REQUIRED QUALIFICATIONS

Education

Essential: A first level university degree in Business Administration, Computer Science, Engineering, Finance, Accounting,Law or a related discipline.
Desirable:

• Contract Management Bodyof Knowledge certification (CPCM™, CFCM™, and CCCM™, CTPE™)
• Certified Public Accountant
• Certification in ProjectManagement (e.g. Prince 2, Scrum, PMP, SAFE, etc)
• Certification on IT Infrastructure Library (ITIL).

Experience

Essential:

• At least 5 years of relevant professional experience in contract and vendor management, some exposure of which must be at international level.
• At least 2 years experience in the management of IT software/ cloud/ infrastructure service agreements with an annual contract value of at least US$ 500,000.
• At least 2 years experience in running high-value Request for Proposals (RFPs) for IT services and monitoring the delivery of outsourced (nearshore and/or offshore) IT service providers.
• At least 2 years experience in resource management to include financial monitoring, forecasting, and reporting.
  

Desirable:

• Experience in managing medium to large-scale projects (involving multiple vendors and several stakeholders).
• Experience in WHO procurement and financial rules and procedures.
• Experience in working with Legal department, central procurement, and Contractual Review Committee(s).
• Experience in WHO computing environment, including WHO developed applications.
• Experience in working in a multicultural team and supporting a global user base.

Skills

1. Proficiency in contract, vendor management, service management, and procurement related to application management services, cloud solutions (SAAS, PAAS and IAAS), and outsourcing.
2. Experience drafting contracts and working with legal department. Proven experience in multi-million dollar contracts negotiations.
3. Proficiency in service delivery management and understanding of customer relationship management. Ability to monitor Service Level Agreement compliance and take action to correct deviations.
4. Demonstrable knowledge and experience in cost accounting and budgeting.
5. Demonstrable knowledge and experience in IT project management techniques.
6. Ability to plan and coordinate the work of different parties (IMT service providers, other internal resources and external vendors) in order to achieve integrated results. Ability to independently research and apply information from a broad range of sources.
7. Ability to work with teams in an international, multi-cultural and multi-disciplinary environment.
8. Ability to influence, motivate other people and adapt leadership style to a variety of situations.
9. Very good interpersonal, problem solving and analytical skills with the ability to think and act quickly, sometimes under pressure, and yet remain courteous.
10. Good communication, negotiation, advocacy and conflict resolution skills.
11. Has good judgment and makes sound decisions, is pro-active, flexible, resilient with the ability to adapt to change.

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Producing results
Moving forward in a changing environment

Use of Language Skills

Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of French.

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 62,120 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 4214 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• This selection may be subject to special recruitment procedures. Further details of these procedures shall be made available upon request to HQ_bos_recruitment@who.int.
• This requisition may be used to fill other similar positions at the same grade level in different locations and for different contract types. 
• The location of positions may change either before the final selection decision or during the course of an assignment based on business needs. 
• The GSM Next Generation project is time-limited. (Selected internal candidates who already hold fixed-term or continuing appointments at the time of selection to the GSM Next Generation project will be reassigned at the end of this project.)
• Only candidates under serious consideration will be contacted.
• A written test may be used as a form of screening.
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
• Staff members in other duty stations are encouraged to apply.
• For information on WHO's operations please visit: http://www.who.int.
• WHO is committed to workforce diversity.
• WHO's workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• WHO has a mobility policy which can be found at the following link: http://www.who.int/employment/en/. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
• For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.