HR Associate, People Analytics and Business Solutions

UNDP is the knowledge frontier organization for sustainable development in the UN Development System and serves as the integrator for collective action to realize the Sustainable Development Goals (SDGs).  With presence in 170 countries and territories, UNDP endeavors to help countries develop strong policies, skills, partnerships and institutions so they can sustain their progress. UNDP staff are united by a common purpose: to help countries and communities across the world pursue peaceful, prosperous lives, lived in harmony with the planet.

Drawing on the diversity of UNDP’s client needs and partnerships, the Office of Human Resources (OHR) is the hub for the global HR function for UNDP, providing strategy, policy setting, guidance and oversight. In addition, OHR provides a broad range of HR advisory and talent management services enabling UNDP to deliver fully integrated development solutions at corporate level.  In this context, OHR is focused on the implementation of an ambitious and forward-looking three-year strategy, People for 2030, which will progressively transform UNDP’s culture and enable its workforce capacity to deliver more and better results.

Through People for 2030, OHR aims to be at the leading edge of HR in the international development sector by developing high quality and innovative human resources solutions and driving transformation across UNDP.

In this renewed and dynamic framework, OHR is seeking high caliber human resources professionals with a strong HR background, and the capacity, commitment, and attitude needed to generate a culture characterized by innovation, entrepreneurship and a focus on delivering transformative outcomes.

In this context and under the guidance of the incumbent is responsible for the day-to-day administration of business solutions support services. The incumbent is responsible for supporting the administration and execution of varied activities related to the application of technology, ensuring high quality and accuracy of work. The incumbent works in close collaboration with all stakeholders in OHR to communicate efficiently and ensure consistent service delivery, quality and results-oriented approach.

• Support the administration of Business Solutions Services.
• Provides helpdesk support to HR Information Systems and Talent Management Systems.
• Provides support in the generation of workforce data, and interpretation of data and statistics, including preparation of HR reports, presentations and briefing notes.
• Provides inputs on HR analytics and enhancement of business processes.
• Ensure that SOP’s are well documented, including new, simplified, templates and tools and that the respective stakeholders and clients are informed and trained on their use.
• Support the administration of Business Solutions Services.
• Provides helpdesk support to HR Information Systems and Talent Management Systems.
• Provides support in the generation of workforce data, and interpretation of data and statistics, including preparation of HR reports, presentations and briefing notes.
• Provides inputs on HR analytics and enhancement of business processes.
• Ensure that SOP’s are well documented, including new, simplified, templates and tools and that the respective stakeholders and clients are informed and trained on their use.

2.  Supports the automation of people management capabilities through people analytics

• Support the development of new automation systems and existing processes for internal efficiency analysis and stakeholder communication.
• Provides helpdesk support to HR Information Systems.

3. Support performance monitoring of people management in UNDP

• Support the development of analytical tools to monitor the efficacy of UNDP’s People for 2030 strategy.
• Maintain the performance Dashboard and its use in contributing to the continued efficiency of the organization.
• Support the implementation of corrective adjustments and capacity building actions to enable a successful implementation of People Analytics in the provision of OHR’s business intelligence solutions to client Bureaus and UN entities.

4. Office Management

• Support the Organizational Effectiveness team with day-to-day office activities (including but not limited to leave management, travel management including requisitions in ATLAS, facilities and asset management, policy and procedures maintenance) to meet operational needs.
• Support the Team Leader Organizational Effectiveness as needed.
• Perform any other tasks as required.

5. Knowledge Sharing & Outreach

• Supports the engagement of partnership with peers of other UN and related entities to exchange on best practices, lessons learned and policies.
• Synthesize knowledge gained to leverage value added contributions to OHR’s work. 
• Support the coordination of work groups, meetings and consultations with partners on issues related to organizational effectiveness.
• Facilitate workshops and share good practices.

• Innovation: Ability to make new and useful ideas work.
• Leadership: Ability to persuade others to follow.
• People Management: Ability to improve performance and satisfaction.
• Communication: Ability to listen, adapt, persuade and transform.
• Delivery: Ability to get things done while exercising good judgement.

• Human Resources Management (General): Knowledge of HR management issues and principles and the ability to apply them to strategic and/or practical situations.
• Client Orientation & Stakeholders Management: Ability to manage multiple stakeholders and balance often contradictory expectations, building and maintaining relationships.
• Workforce Analytics and Data Measurement: Ability to set goals and indicators and to interpret and synthesize results into usable information to inform policy, strategy, and/or action.
• Diversity: Knowledge of diversity HR issues and principles and the ability to apply them to strategic and/or practical situations.
• Promoting Accountability and Results-Based Management: Gathers and disseminates information on best practice in accountability and results-based management systems, preparing timely inputs to reports.
• Promoting Learning and Knowledge Management: Ability to capture, develop, share and effectively use HR information and knowledge.

• Secondary Education. University Degree in HR, Business or Public Administration / Information Technology or related field would be highly desirable, but it is not a requirement.

• 6 years of progressively responsible HR and operations experience is required at the national or international level, or 3 years with Bachelor’s degree.
• Previous work within the UN system and knowledge of Atlas and ERP systems is also an advantage.
• Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and experience in handling of web-based management systems.

• English Proficiency. 2nd UN language highly desirable.