VAC-6617 Consultant Facilitators

Aden

Organization: CTG - Committed To Good
Location: Aden
Grade: Level not specified - Level not specified
Occupational Groups:
- Children's rights (health and protection)
Closing Date: Closed

Job description

CTG overview	CTG stands for Committed To Good. With an ethical approach at the heart of all that we do, it is a description that makes us proud. Respect for the fundamental human rights of our staff, and those our staff encounter, is a cornerstone of our values. We strive for gender equality, inclusion and diversity, providing fair and equal opportunities for all. We take a zero tolerance approach to corruption and stay true to local labour laws and all local statutory requirements. In operation since 2006, today we are honoured to serve clients in 15 fragile and conflict-affected states assisting with disaster relief, peace building, humanitarian aid and development programmes through our specialised recruitment, HR management and operational services.
Overview of position	In 2019, Client Yemen embarked on the pathway of Adaptive Management, to allow the organization to become more agile, flexible and fit for purpose given the differing local realities and constantly changing needs in Yemen.
Role objectives	1. Scope of Work One national consultant will be recruited to develop the design and undertake the facilitation of a conflict resolution in the workplace training, with elements of mediation & negotiation for UNDP staff (and Implementing Partners) in Hodeidah & Sana’a respectively. The estimated number of working days for this assignment is 5, consisting of 2 days training preparation, 2 days training facilitation, and 1 day training review, debrief and development of a training brief. Throughout the assignment, the consultant will work in consultation with the UNDP Yemen Adaptive Management Specialist to achieve the deliverables described hereafter. The design of the training agenda and methodology will need to be carefully calibrated with the composition and level of experience, needs and expectations of the participants, and should engender active participation and open discussion, while drawing on the specific and sometimes culturally-sensitive lessons learned in a constructive manner. Before the training: Develop the agenda, detailed programme and methodology using an experiential approach for the training. The design of the training programme will build upon interviews with selected staff to explore concrete needs and expectations regarding the subject matter and solicit their feedback with regards to the content, process, interaction, and outcome of the training. The agenda will include a mix of practical exercises on conflict resolution, mediation and negotiation, as well open and honest discussion on issues and experiences, observing existing sensitivities. Theoretical knowledge transfer should be avoided. The facilitator should carry out selected follow-up interviews to further ascertain and validate the proposed elements, issues and methodology for the training. The identification of the particular staff to be interviewed, as well as debriefing on the conversations, will be done in close collaboration with the Adaptive Management Specialist. The consultant is expected to build on salient points from the interviews, develop interactive interventions that put the challenges of working in complex situations in multi-cultural teams that have a variety of differing agendas in the focus, and provide pointers to possible elements for mediation support systems. During the training: The consultant is expected to effectively conduct the training. Towards the end of the training, provide a brief summary on key observations, lessons learned and recommendations to be endorsed by the participants before the end of the training. The (verbal) summary will be complemented by a 2-3 page training brief to be drafted by the facilitator following the training. After the training: Lead the stock-taking and debriefing of the training in coordination with the Adaptive Management Specialist to ensure progress toward the envisioned outputs has been achieved. Develop a training brief on the process and facilitation (2-3 pages), describing the various steps, lessons learned, and recommendations for follow-up activities and actions. The brief will include an appendix with the materials prepared for the training and will draw on the meeting deliberations. In undertaking the above task, the consultant will be provided verbal briefings as well as with background documentation on areas such as: UNDP Yemen’s work in the respective training locations, team structure and business procedures in the respective training locations, insights on conflict sensitive issues related to the workplace in the respective training locations, and other material deemed relevant to effectively conduct the training. The consultant is expected to undertake the assignment during the period of 21 November 2021 to 28 November 2021. Payment will be made as a lump-sum upon satisfactory completion of all tasks costs related to this assignment will be covered by Client.
Project reporting	Expected results / deliverables: Results & Timelines Development of the training agenda, detailed programme and methodology - 2 days 2. Effective facilitation of the training- 2 days (one training in Hodeidah and Sana’a, respectively) 3. Training brief with a focus on key insights, evaluation; and recommendations - 1 day Total working days -5 Days
Key competencies	Professional Skills:  Demonstrates strong ability to manage, facilitate, and engage in discussions with multiple stakeholders in a formal setting, seeking to encourage participation in an open and collegial environment;  Works collaboratively with team members sharing information openly and displaying cultural awareness and sensitivity;  Proactive in problem-solving and recommendation for conflict prevention and resolution;  Strong ability in managing confidential and cultural sensitive issues, in a responsible way, and in accordance with protocols. Interpersonal and communication skills:  Strong communication skills and proven ability to collaborate between different actors and high level of internal and external relationship management;  Uses tact and sensitivity when delivering sensitive information or resolving delicate issues;  Demonstrates openness to change and ability to manage complexities;  Remains calm, in control and good humored even under pressure.
Team management	NA
Further information	NA