CARE USA is one of the world's largest humanitarian and development organizations fighting global poverty. Founded in 1945 in the wake of World War II, CARE has evolved over time from our famous CARE Packages of life-saving food to long-term development projects. Our work is centered around and built with the leadership of local partners and local communities with a special lens of always putting women and girls at the center of our approach. During 2020, CARE worked in over 100 countries, reaching more than 90 million people through 1,300 projects.
CARE USA has just launched its new, four-year strategy, which prioritizes three "impact drivers": gender equal, locally led, globally scaled. Together, these impact drivers will enable us to accelerate and deepen our impact, putting us on a path to meet our ambitious 2030 impact goals, while also leading the sector in doing the critical work of decolonization, shifting power, and transforming the organization. At the heart of our strategy is transformation, change, and embracing new ways of working.
The Manager, Leadership Communications will be the right hand to the Global Management team in shaping change communications. This involves partnering directly with senior leaders to understand intent and developing key messages and communications cascade protocols to ensure our 7,000 person organization can clearly understand our messages. The Manager will also maintain our organizational internal communications calendar and partner with the Internal Communications Coordinator to ensure productive use of our communications channels (including townhalls, weekly newsletters, and sharepoint). Excellent writing, confidentiality, cultural sensitivity, comfort with senior leaders, and calm under pressure are key for success in this role.
Reporting to the Sr. Manager, Change Management, the Manager, Leadership Communications will support the execution of an organization-wide change management plan that will include culture shifts, communications, incentives alignment among others in order to drive forward key strategic priorities. The Manager will come equipped with internal communications approaches to support the operationalization of a change strategy.
Creative problem-solving, ability to execute and oversee complex org-wide initiatives from end to end, ability to communicate complex ideas in simple ways, identify and escalate issues, strong planning and project management skills, comfort with ambiguity, relationship-building and influencing skills, and a bias toward action are important for success in this role.
Responsibilities:
- Leadership Communications - Lead organization-wide leadership communications calendar. Partner with CEO, COO, and other Global Management Team members to craft clear and inspiring leadership communications across a variety of highly sensitive, confidential, or important operational topics. Represent the Executive Office in steering committees and task forces to provide communications leadership on relevant topics. Master a suite of communications platforms and approaches in your toolbox to facilitate understanding. Must have deep understanding of cultural sensitivity in language.
- Strategic Change Communications - Design key change communications elements needed to successfully inspire staff around CARE USA's 4-year global strategy. Develop and execute strategies and plans to roll out, socialize, reinforce and internalize CARE USA's global strategy with 7000 + staff across the entire organization. Understand the cultural shifts needed to achieve the strategy, and weave these throughout all CARE communications, from CEO across the board. Partner with key strategic initiative sponsors and leaders to support communications elemtns of their change management plans to enable successful roll out of organization wide strategic initiatives.
- Other special projects as assigned - Special projects: Supports the executive department on needs as they arise including strategy sprints, driving partnerships, communication and reporting; and promoting equity and inclusion.
Qualifications:
- Bachelor’s Degree and 4+ years of Internal Communications, Change Communications, or other relevant experience
- 4+ years of Internal Communications, Change Communications, or other relevant experience
- Excellent, flawless, clear writing
- Cultural sensitivity and experience writing clearly for translation across a global organizaiton
- Strong project management with an adaptive mindset; executive presence and presentation skills
- Comfort with Microsoft Office Suite, Constant Contact, advanced written communications, cross cultural communication and change management
https://phg.tbe.taleo.net/phg02/ats/careers/v2/viewRequisition?org=CAREUSA&cws=52&rid=5754
There are individuals who may use CARE’s name and trademark in emails and on websites in an attempt to solicit fees from interested job-seekers. Some examples of these fees are placement fees or immigration processing fees. CARE does not use recruiting or placement agencies that charge candidates an up-front fee of any kind. Occasionally, CARE does employ recruiting or placement agencies to help us identify candidates for specific employment within CARE. If you’re contacted by a legitimate recruiting or placement agency, there should be no charge to you. If you suspect that you have been a victim of fraud from someone purporting to be CARE, please contact us at legal@care.org.
We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. If you’d like more information about your EEO rights as an applicant under the law, please click here.