Business Support Assistant-Community Engagement and Complaints Management-Intern

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NOTE: WFP DOES NOT SOLICIT FOR FEES OR ANY FORM OF PAYMENT FROM JOB APPLICANTS

WFP is looking for talented people who are committed to joining our efforts to eradicate hunger. It offers unlimited opportunities to grow your professionalism,  talent and expertise. Start your journey to be a member of the world-wide effort to eradicate hunger. WFP has a policy of affirmative action for women.

ABOUT WFP

United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.

Brief description of WFP in Uganda

WFP delivers food assistance in emergencies and work with communities to improve nutrition and build resilience. WFP provides life-saving food assistance and livelihood opportunities to refugees in Uganda. In addition, WFP assists the most vulnerable people in Karamoja with food and nutrition assistance. Finally, WFP works with smallholder farmers and links them to markets.

As Uganda strives to achieve Zero Hunger by 2030 and become a middle-income country by 2040, WFP is also assessing its relevance and repositioning its role in Uganda.

ARE YOU UP TO THE CHALLENGE?

We are seeking a qualified graduate for the position of Business Support Assistant- Community Engagement and Complaints Management-Intern, SSA3 to be based at Kyangwali Field Office under the internship project.  Selected candidates will be employed on Special Service Agreement. (6 months).

ORGANIZATIONAL CONTEXT

The World Food Programme is the world's largest humanitarian agency, fighting hunger worldwide. We are currently seeking to fill an internship position under the WFP South West Area Office based at Kyangwali Field Office. The Internship will be for an initial period of 6 months starting from 1st January 2022

JOB PURPOSE

The position is based in the Field Office (FO) and reports to the Business Support Assistant – Community Engagement and Complaints Management or her designate. The position holder will support the Business Support Assistant-Community Engagement and Complaints Management in executing programme roles in Community Engagement portfolio.

KEY ACCOUNTABILITIES (1/2)

• Prepare weekly and monthly work plans.
• Responsible for supervising community relations activities and initiatives.
• Oversees community engagement events internally and externally, including unit briefings & presentations to community organizations, and liaisons with community “champions”.
• Document and share human interest stories.
• Lead in community engagement and communication for development among PoCs and partners.
• Support in identifying issues arising from/needs of external parties; cooperating partners and other key partners and respond appropriately and escalate to management as applicable.
• Take responsibility for the maintenance of set standards systems and files, to ensure information is readily and accurate available for the function.

KEY ACCOUNTABILITIES (2/2)

• Coordinate with Business Support Assistant- Community Engagement and Complaints on weekly community engagement plans.
• Work closely with a variety of individuals in community engagement, taking on feed back where appropriate to assist in business support delivery of staff.
• Manage and keep updated a complaints & Feedback Mechanism (CFM) focal points network, send weekly status reports on complaints received and feedback given.
• Provide regular updates on complaints and feedback from PoCs and share with the team leader to share with Area Office, focal persons, management, and key partners.
• Respond to complaints and queries raised and escalate them where appropriate to management to provide timely and accurate feedback to Persons of concern
• Analyze, categorize, and consolidate information about complaints received and issues raised, interact with relevant units within WFP, and government to follow up on complaints
• Contribute to strengthening of partnerships at Satellite Office level by ensuring WFP is represented in community engagements organized by partners (in addition to the WFP organized)

STANDARD MINIMUM QUALIFICATIONS

• A recent graduate from a bachelor’s programme from a recognized university in Uganda within the last 3 years 2019-2021 prior to the application for the internship programme.
• At least a second-class degree in a relevant programme to the activities of WFP Uganda Country Office from University certified by the United Nations Educational, Scientific and Cultural Organization (UNESCO).
• Possess certified academic certificates and a valid National Identity Card
• Medically fit to travel and work at a duty station of the internship across WFP Uganda CO.
• A resident of the local Area (Should originate from the targeted local region (South West), born and staying in the region)

• Languages: Knowledge of any of the local languages spoken in the Refugee settlement or host community is a plus

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
•  Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
•  Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
•  Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
•  Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
•  Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
•  Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
•  Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
•  Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
•  Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
•  Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
•  Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
•  Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

DEADLINE FOR APPLICATIONS

28th December, 2021

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.