Risk Communication and Community Engagement (RCCE) Specialist

Details

Mission and objectives

The WHO Country Office in the Republic of Moldova was established in 1995, in Chisinau. The original goal was to provide continuous support to health authorities and partners in improving population health through evidence-based, sustainable public health and health care interventions as well as to advice on health in all policies. Over the years the Office has been the focal point for all WHO activities in the Republic of Moldova. In 2011 the WHO Country Office profile was upgraded. The Office is now under the leadership of a WHO Representative/Head of Country Office and is scaling up the level of activities to support national policy development.

Context

Following the 3-level grading of the emergency in Ukraine on 24 February 2022, a structure has been put in place to respond to the emergency in Ukraine and surrounding countries. This includes a Communication Pillar at regional and country level. RCCE specialists are needed in Ukraine’s surrounding countries to coordinate RCCE strategies and plans, implementing and measuring RCCE activities in the context of refugees arriving from Ukraine

Task description

Reporting to the WHO Representative (WR) and/or Head of the Country Office (HoCO), and under the regular guidance of the Risk Communication and Community Engagement Regional Adviser WHE/EURO and the Communication Manager, the volunteer is expected to deliver effective RCCE interventions informed by listening and relevant to target audience. Coordinate the development and implementation of a RCCE action plan for the country office and in support of national authorities, as part of the health response operations to Ukraine’s emergency. This includes: • Identify key target audiences with a focus on refugees and host populations; • Use listening mechanisms and data collection and analysis methods to monitor and analyze information and address perceptions among key target audiences; • Map key areas of interest and concern in both refugees and host populations; Based on listening data, • Develop relevant RCCE messages and materials (brochures, leaflets and posters including graphic design; animated videos; radio and TV scripts; social media content), campaigns, and other initiatives, in languages and formats used by target audiences; • Respond to rumours and misinformation as needed. • Deploy RCCE messages, materials, campaigns etc. to key target audiences via trusted sources and channels. • Engage community influencers (e.g. community leaders, health mediators, faith-based organizations, civil society organizations) and co-develop and deliver effective RCCE interventions. • Measure and evaluate interventions by setting a MEL strategy. • Support WHO coordination on RCCE across UN agencies and health partners; • Report regularly on RCCE activities and issues to the IM and respective RO counterparts. • Build and maintain RCCE capacity in the country (WHO Country Office, national authorities, partners, media and other stakeholders) through trainings, coaching and on-the-job support. • Perform any other related incident-specific duties, as required by supervisors The mission of WHO’s Health Emergencies Programme (The Programme) is to help countries, and to coordinate international action, to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies; a. Identify key target audiences with a focus on refugees and host populations; b. Use listening mechanisms and data collection and analysis methods to monitor and analyze information and address perceptions among key target audiences; c. Map key areas of interest and concern in both refugees and host populations; d. Based on listening data, • develop relevant RCCE messages and materials (brochures, leaflets and posters including graphic design; animated videos; radio and TV scripts; social media content), campaigns, and other initiatives, in languages and formats used by target audiences; • Respond to rumours and misinformation as needed. e. Deploy RCCE messages, materials, campaigns etc. to key target audiences via trusted sources and channels. f. Engage community influencers (e.g. community leaders, health mediators, faith-based organizations, civil society organizations) and co-develop and deliver effective RCCE interventions. g. Measure and evaluate interventions by setting a MEL strategy.