Risk Communication and Community Engagement (RCCE) Specialist

Details

Mission and objectives

The WHO Country Office was established in Prague in 1992 to assist Czechia in achieving its main public health priorities and to engage the country in global public health. The priorities for the Country Office are set out in the Biennial Plan of Cooperation between WHO/Europe and Czechia. The Office implements the plan in close collaboration with national institutions and international partner agencies.

Context

Following the 3-level grading of the emergency in Ukraine on 24 February 2022, a structure has been put in place to respond to the emergency in Ukraine and surrounding countries. This includes a Communication Pillar at regional and country levels. RCCE specialists are needed in Ukraine’s surrounding countries to coordinate RCCE strategies and plans, implementing and measuring RCCE activities in the context of refugees arriving from Ukraine.

Task description

Reporting to the WHO Representative (WR) and/or Head of the Country Office (HoCO), and under the regular guidance of the Risk Communication and Community Engagement Regional Adviser WHE/EURO and the Communication Manager, the volunteer is expected to deliver effective RCCE interventions informed by listening and relevant to target audience. Coordinate the development and implementation of a RCCE action plan for the country office and in support of national authorities, as part of the health response operations to Ukraine’s emergency. This includes: • Identify key target audiences with a focus on refugees and host populations; • Use listening mechanisms and data collection and analysis methods to monitor and analyze information and address perceptions among key target audiences; • Map key areas of interest and concern in both refugees and host populations; • Based on listening data; • Develop relevant RCCE messages and materials (brochures, leaflets and posters including graphic design; animated videos; radio and TV scripts; social media content), campaigns, and other initiatives, in languages and formats used by target audiences; • Respond to rumours and misinformation as needed; • Deploy RCCE messages, materials, campaigns etc. to key target audiences via trusted sources and channels; • Engage community influencers (e.g. community leaders, health mediators, faith-based organizations, civil society organizations) and co-develop and deliver effective RCCE interventions; • Measure and evaluate interventions by setting a MEL strategy; • Support WHO coordination on RCCE across UN agencies and health partners; • Report regularly on RCCE activities and issues to the IM and respective RO counterparts; • Build and maintain RCCE capacity in the country (WHO Country Office, national authorities, partners, media and other stakeholders) through trainings, coaching and on-the-job support; • Perform any other related incident-specific duties, as required by supervisors. Results/Expected outputs: The mission of WHO’s Health Emergencies Programme (The Programme) is to help countries, and to coordinate international action, to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies: • Identify key target audiences with a focus on refugees and host populations; • Use listening mechanisms and data collection and analysis methods to monitor and analyze information and address perceptions among key target audiences; • Map key areas of interest and concern in both refugees and host populations; • Based on listening data; • Develop relevant RCCE messages and materials (brochures, leaflets and posters including graphic design; animated videos; radio and TV scripts; social media content), campaigns, and other initiatives, in languages and formats used by target audiences; • Respond to rumours and misinformation as needed; • Deploy RCCE messages, materials, campaigns etc. to key target audiences via trusted sources and channels. • Engage community influencers (e.g. community leaders, health mediators, faith-based organizations, civil society organizations) and co-develop and deliver effective RCCE interventions; • Measure and evaluate interventions by setting a MEL strategy; • Build and maintain RCCE capacity in the country (WHO Country Office, national authorities, partners, media and other stakeholders) through trainings, coaching and on-the-job support.