The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 28 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

The Information Technology (IT) department at the IRC comprises of the following teams delivering enterprise technology capabilities for the IRC: 

·         Global Technology Shared Services 

·         Enterprise Resource Planning (ERP) Management 

·         Project Management 

·         Security 

·         Business Relationship Management 

·         Program Technology & Data 

·         HR Information Systems (HRIS) 

·         Enterprise CRM & Marketing Technology

IRC's Enterprise CRM & Marketing Technology team within the Information Technology Department is responsible for managing the enterprise supporter management platforms that support the global delivery of the International Rescue Committee’s private sector resources (financially contributing circa USD200M per annum), as well as the key partnerships, advocacy and influence objectives of the External Relations, Communications and Advocacy departments. These platforms also play an important strategic role in the creation of IRC’s brand, its awareness and support for fundraising and advocacy goals. The platforms include the Enterprise CRM platform, various donation platforms, the IRC global website and email communications platforms. 

Job Overview/Summary:

The Salesforce CRM system has 300+ internal users and 5000 community users. We are about to merge two Salesforce platforms – NGOC and NPSP – where all users from NGOC, mainly based in the US, will be transferred to the EU NPSP system. We are expected to complete the migration in April 2022.

As Salesforce Junior administer you will assist the CRM technical lead to perform user creation, reporting, and relevant maintenance work and act as first tier for case management system where you will be responding to internal and external clients efficiently and in a timely manner. You will be expected to arrange meetings with clients and external vendors to ensure the relevant documentation is maintained to the highest standard. You will be also performing basic tasks in the Salesforce environment and further training will be provided for the advance tasks as necessary. You will have plenty of business scenarios to solve by learning independently, whilst putting practical use to their newly acquired knowledge right away.

You’ll be dynamic, self-motivated and will have the technical savvy to inspire and provide excellent customer service to internal and external business users and departments as necessary and directed by the CRM Technical Lead. The right person for this role will have a great eye for detail, exceptional problem-solving skills and a can-do attitude.

You will be an excellent and efficient translator between user needs and SF instance in a fast-paced and demanding environment and able to work independently and collaboratively with people on projects and in a wider CRM team. You will be passionate and keen to learn and get to the root of a problem.

This position is for an initial six months contract with a possible extension to full-time permanent employment. 

Reports to: Enterprise CRM Technical Lead

 Key Working Relationships

  • Close collaboration with global colleagues working in the areas of CRM, digital technology, and analytics across External Relations, IT and Communications teams.
  • Collaboration with the external vendors where necessary.

 KEY ACCOUNTABILITIES & MAJOR RESPONSIBILITIES

  • Act as the first tier of support for the assessment and resolution of Salesforce cases.
  • Provide technical/admin support for end-users.
  • Assist in the upgrade and patch process for both Salesforce and the CRM application.
  • Produce salesforce reports and maintain good records for the users in the system.
  • Assist the team lead in preparing accounts.
  • Ensuring all new users comply with the prerequisites and necessary requirements.
  • Collect, analyse, and present information from surveys as required in Salesforce and Excel.
  • Create and edit Salesforce list views, reports, dashboards, fields, page layouts, users, whilst considering current structure.
  • Perform unit testing where required.
  • Assess third-party solutions as they become available on the Salesforce App Exchange and make recommendations on solutions that the IRC should pursue.
  • Build productive relationships with cross-functional stakeholders and business owners; communicate proactively and frequently and modify technical information as needed so that it can be understood by stakeholders to enable their decision-making.
  • Liaising with Salesforce Support and Account team as necessary.
  • Able to carry out basic induction sessions with new users on Salesforce reporting, efficient usage, updates etc.

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.