Aircraft Operator Liaison Officer

• Function title: Aircraft Operator Liaison Officer
• Reference: NOC-NM-2022-FCO/455
• Location: Brussels - Information about living in Brussels
• Nature of competition: Internal and external competition
• Applicable regulations: Staff regulations governing officials of the EUROCONTROL Agency
• Grades for publication: FCO5/6/7/8 - Check salary simulations for the basic grade
• Type of post: Aircraft Operator Liaison Officer (FCO5/6/7/8 (E1) )
• Number of posts: 2
• Duration: Undetermined
• Security clearance: EU/NATO SECRET
• Directorate/Service: NMD/NOM/NMOC
• Competition publication date: 07/04/2022
• Competition closing date: 05/05/2022 (23:59 Brussels time)
• Reserve list: Applicable - See details in the "Useful information" section

Your team

Within the Network Management Directorate , the "Network Operations" service  ensures the efficient and effective provision of H24 Network Manager core operations and of the supporting operational services and the overall achievement of the service's objectives.

Please note, roles within the operation are expected to change as necessitated by introduction of the new system, iNM, and thus applicants should be aware of this prospect and be able to demonstrate resilience, and dealing effectively, professionally, and collaboratively with change.

Your role

This job requires combinations of shift duties with or without night duties as required by their functional assignment.

Your role will be to :

• Through a collaborative decision-making process, to coordinate alternative routes/solutions with Aircraft Operators (AOs) and Air Traffic Control Centres in order to optimise the traffic flow within ECAC airspace.
• Assist in the creation and dissemination of the NM daily plan.
• Coordinate with AOs’ tactical solutions to network problems.
• Perform the meteorological processes, including the responsibility to provide the Network with all required information and updates.
• Participate in teleconferences with AOs and Air Navigation Service Providers (ANSPs).
• Ensure appropriate communication with the AO community through regular contacts and meetings.
• Continuously adapt plans and propose new solutions taking into consideration ever changing circumstances.
• Proactively provide assistance to the airspace users in order to allow them to optimise their operations, with respect to both capacity and efficiency.
• Contribute to the principles of network optimisation and collaborative decision-making during all relevant NM processes.
• Participate in post operations evaluation related activities and to the improvement of quality and efficiency of operational processes, activities and services.
• Provide reports to line management on request.
• Execute all functions in accordance with defined operational procedures.
• Participate in tests and projects, meetings, etc. in support of operations e.g. testing, training, documentation, crisis management exercises, incident investigation.
• Act as OJTI for colleagues.
• Work temporarily in support functions during office hours.
• Act as Local Competency Assessor for other AOLOs.
• Carry any other task in line with the main purpose of the job.
  
  

Required qualifications, experience & competencies

• Secondary education or equivalent professional experience of at least 3 years.
• This job is subject to an internal certification (validation).
• A minimum of 5 years recent airline experience such as in Operations Control, Flight Planning, Delay and Crisis Management, or Airline Dispatcher, with an understanding of meteorological effects on airlines, and NM Systems experience (CHMI, NOP Portal).
• Experience of aircraft operations as from the above experience list.
• Understanding of relevant NM procedures, systems and processes.
• Knowledge of NM applications and tools.
• Experience in the use of standard office application.
• Communication: fosters two-way communication.
• Result focus: seeks to improve personal performance.
• Analytical thinking: analyses information and identifies relationships.
• Team work: fosters team work.
• Influencing: tailors style and approach to impact others.
• Ability to work in a multinational and multicultural environment.
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
• The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1. The selected candidate will be required to become basic user of French at level A1 before the end of the probation period.
  The levels relate to the Common European Framework of References for languages (CEFR).

Useful information

• Applications will be accepted from nationals of EUROCONTROL Member States only.
• If an external candidate is selected, he/she will be offered an appointment for an undetermined period. Before being established in the post, the external candidate will be required to provide certified copies of his/her degrees and successfully serve a probationary period of 9 months.
• The successful candidate shall be appointed at the grade in the function group and to the type of post indicated in the vacancy notice, or, if a group of grades has been published, in principle at the basic grade.
• In case of reserve list: Suitable candidates, however not selected to fill the post, will be placed on a reserve list for similar functions. The period of validity of reserve list is 1 year from the closing date of applications.
• Information on salary and benefits can be found on the web page: https://www.eurocontrol.int/careers
• EUROCONTROL is committed to non-discrimination and equal opportunities. We welcome applications from all qualified candidates, irrespective of gender, age, disability, race, colour, ethnic or social origin, religion or belief, marital or parental status and sexual orientation.
  In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics.
• Candidates should go to our Careers website and read the tips on how to apply.