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INFORMATION SYSTEMS ASSISTANT

New York City

  • Organization: UN
  • Location: New York City
  • Grade: GS-6, General Service - No need for Higher Education - Locally recruited position
  • Occupational Groups:
    • Administrative support
    • Information Technology and Computer Science
  • Closing Date: 2022-06-03

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Org. Setting and Reporting

This position is located in the Administrative Office of the Investigations Division (ID) of the Office of Internal Oversight Services (OIOS). The Administrative Office supports the Division in planning, implementing, and reporting the utilization of resources, and covers all aspects of administration from recruitment, procurement, IT support, and finance. The Information Systems Assistant reports directly to the Administrative Officer.

OIOS is an independent office reporting to the Secretary-General and the General Assembly. ID/OIOS investigates reports of possible violations of rules, regulations, mismanagement, misconduct, waste of resources and abuse of authority.

Responsibilities

The Information Systems Assistant will be responsible for the following duties:

1. Provide IT support to ID staff:

• Administer network accounts and Outlook email accounts for ID staff (create accounts for new staff, terminate accounts of separating staff, and first-level troubleshooting)
• Provide technical support to ID staff and escalate to the Office of Information and Communications Technology (OICT) Help Desk, as appropriate
• Act as the Technical Focal Point for receiving and processing OICT requests for services (Umoja access, Mobile Office, mobile phone lines, etc.)
• Coordinate with the Vienna ID office for the maintenance and support of the the Division's case management system (GoCase)
• Provide training and support to ID staff with regard to the navigation and usage of GoCase and other systems or applications
• Maintain the organization of the ID network drives
• Maintain ICT equipment inventory
• Procure and deploy software for automation of ID operations
• Initiate obsolete equipment write-offs and return to stock, in accordance with standards set by OICT, and apply special security and confidentiality requirements specific to OIOS/ID
• Monitor and initiate license renewal
• Act as back-up for transcription services POs and related vendor communication
• Act as focal point for all IT procurement-related matters

2. Participate in ICT development projects, ad-hoc working groups and meetings:

• Contribute to the Case Management Working Group, to further develop and improve the functionalities of GoCase
• As focal point, participate in the OIOS ICT committee meetings and coordinate the meeting outcomes with the Division
• Liaise with OICT to discuss the latest IT matters and determine the revolving technical requirements of our respective offices
• Is involved in the development of ICT projects of OIOS/ID
• Assist in the budget proposal preparation, in conjunction with the Administration Unit
• Write requirement documents, protocols and advisories for ICT matters and provide training to staff

3. Processing of forensic and evidence for ID case work:

• Assist investigators in preparing requests for ICT services for obtaining evidence and electronic data
• Follow-up on requests and keep track of the chains of custody and descriptions of data
• Create forensic images of evidence hard disk drives and assist in performing the post-image analysis
• Ensure that all forensic images are securely backed up in the tape drives
• Assist in drafting of the forensic analysis reports
• Ensure data consistency, accuracy, and adequate set-up for investigators to analyse data (posting in the GoCase file, install on stand-alone laptop, or send data/evidence by pouch)
• Develop standard operating procedures (SOPs) and guidance materials for the use of forensic equipment and software programs
• Resolve problems for the division related to server or desktop PC troubleshooting.
• Keeps abreast of developments in the field; performs benchmarking and proposes new acquisitions
• Provides guidance to new/junior staff
• Performs other duties as assigned

Competencies

Professionalism:
Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

Technological awareness:
Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.

Client Orientation:
Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Education

High school diploma or equivalent is required.

Work Experience

A minimum of seven years of relevant experience in information systems management and analysis, including supporting and administering network and email accounts as well as providing IT systems and application support to remote clients is required.

Experience in supporting case management systems is desirable.

Experience in forensic IT, including handling evidence, respecting the chain of custody, back up, and reporting on forensic data and imaging is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another official United Nations language is an advantage.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

The appointment, or assignment, and renewal thereof are subject to the availability of the post or funds, budgetary approval, or extension of the mandate.

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Having passed the Administrative Support Assessment Test (ASAT) in English at the United Nations Headquarters, the Economic Commission for Africa, the Economic and Social Commission for Western Asia, the United Nations Office at Geneva, the United Nations Office at Vienna, the International Criminal Tribunal for Rwanda, or the International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST.

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. Non-local candidates will be considered only when no suitable candidate from the duty station is identified and will be subject to local recruitment. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

The job has physical requirements such as lifting, moving, mounting, or store equipment.

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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