Roving IT Manager, Wider Europe
Belgrade | Warsaw
- Organization: IRC - International Rescue Committee
- Location: Belgrade | Warsaw
- Grade: Mid level - Mid level
-
Occupational Groups:
- Information Technology and Computer Science
- Managerial positions
- Closing Date: Closed
Belgrade or Warsaw with travel to other IRC sites in Europe. Wider Europe
Major Responsibilities:
• Manage onboarding and offboarding of all staff supporting the Ukraine Emergency Response and country programme including:
- Enrol all users in Mobile Device Management
- Manage compliance by all staff with the cross border SOP for movements into Ukraine
Maintenance, Repair & Security:
• Perform preventative maintenance on all IRC computers and network resources.
• Develop and review backup\disaster recovery plans for the Moldova, Balkans and Italy Country Programmes
• Diagnosis and resolution of routine hardware and software issues.
• Support core IRC applications such as Office 365, Teams and Box and provide 1st line support for finance and bespoke, in-house applications.
• Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.
• Maintain IRC computer software/hardware inventory ensuring accuracy.
• Create and maintain network documentation to include IP address, system access, email creation system, upgrades and changes to original network, etc.
• Closely collaborate with International and HQ IT team on helpdesk, connectivity and other in country and global IRC IT projects.
• Create, implement and manage backup solutions for office/individual users and provide the necessary training on the use of these back-up solutions.
• Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity.
• Provide guidance on data privacy and the General Data Protection Regulation.
Project activity
• Management or provision of support to IT projects as needed, either country, regional or global.
• This position falls within Management in Partnership – there is dual reporting to the Balkans Head of Office in country and the Regional IT Director.
Installation & Configuration of:
• Laptops, printers and peripherals.
• Management of software installation either manually or using remote deployment tools.
• Local Area Network, wireless network, essential network services peer-to-peer or client server architecture, as appropriate. (2)
• Support the rollout of an ERP platform (Microsoft Dynamics).
Training, Evaluation, & Testing:
• Develop and implement user and support staff training, including training on basic care and maintenance of computers and equipment for users.
• Test and evaluate new technology.
• Prepare and submit reports that provide sufficient detail for HQ to understand the country office’s computer environment, needs, IT staff availability and skill levels and future plans.
IT Asset Management
• Perform annual IT Audit as requested.
• Create and maintain network documentation to include but not limited to IP address, system access, email creation system, upgrades and changes to original network, etc.
• Maintain an updated IT Asset Registry, including software & licenses\Identify/Monitor needed MSA/MPA for the IT related equipment
Policies & Protocols:
• Develop appropriate protocols for regular maintenance of all IRC computer related equipment.
• Identify through tender process, as per standard IRC policies and procedures, local supply chain for IRC IT requirements.
• Develop and monitor IT related tasks through the development of Checklist and scheduled tasks, including contributing towards IT security, physical security & safety policies & SOPs in use across the Ukraine Operations team.
Job Requirements:
• Proven track record of delivering excellent customer service.
• Experience of working independently and in a cross-functional team to deliver IT services.
• Excellent communication and interpersonal skills required.
• College Degree in Computer Science or equivalent technical work experience.
• MCP, CCNA courses desired, MCSE or equivalent experience is required.
• At least five years of experience in IT profession
• Experience installing, configuring and managing both wired and wireless LAN, and firewalls.
• Computer imaging skills required.
• Strong written and interpersonal skills.
• Excellent written and spoken English and Arabic. French desirable.
• Able to work independently within a team environment
Desirable
• Experience of Microsoft Dynamics or similar ERP platform
• Experience providing IT support for financial systems.
• Advanced knowledge of Excel macros and formulas
• Experience and knowledge of RPA (Robotic Process Automation)
WORK ENVIRONMENT:
Working schedule: Office hours Monday to Friday 9:00 – 17:00
#LI-GR2
This vacancy is now closed.
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