IT Operations Assistant | SSA-5 | Manila, Philippines

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

VA DETAILS

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

Within partnership project with the government of the Philippines, the incumbent will report to the technical lead, or the designate. 

At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff. 

The position will be based in the greater Manila region, exact location to be determined. The incumbent will be expected extensive national travel for installations, capacity building events and emergency deployments. International travel might be expected. 
 

JOB PURPOSE

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services. 

KEY ACCOUNTABILITIES (not all-inclusive)

•    Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use. 
•    Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment. 
•    Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date. 
•    Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services. 
•    Respond to a variety of queries about technology and systems in order to assist staff to deliver their services.
•    With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively. 
•    Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology. 
•    Install, operate and maintain telecommunications systems and equipment (e.g. Satellites systems, Microwaves links, VHF, UHF, HF) to ensure optimal services in compliance with standard operations procedures. 
•    Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products. 
•    Suggest improvements to methods and processes in order to support the continuous improvement of IT services. 
•    Follow set emergency response processes and procedures as required to provide support in enabling emergency telecommunication needs to be met.
•    Assist in the development and configuration of IT/Telecommunication equipment used in field operations and emergencies.
•    Prepare and provide training to the user of the implemented solutions.
•    Carry out other duties as required.
 

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
•  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
•  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
•  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
•  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
•  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
•  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
•  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
•  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
•  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
•  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
•  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
•  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
   

FUNCTIONAL CAPABILITIES

STANDARD MINIMUM QUALIFICATIONS

Education: Candidate must possess at least Bachelor’s/College Degree, Computer Science/Computer Engineering or Equivalent.
Experience: At least 5 or more years of experience in the related field. 
Language: Fluency in both oral and written communication in English and local languages.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has experience resolving more complex technical issues. 
• At least 3-5 year(s) of working experience in the related field is required in this position.
• Has experience in VSAT, Microwave links and VHF/UHF/HF Radio deployments.
• Has worked with head of units in defining requirements for functional area. 
• Has experience with the application of client services standards to resolve or escalate clients’ service problems. 
• Valid divers’ licence for cars are desirable. 
 

DEADLINE FOR APPLICATIONS

Deadline for applications is on 29 May 2022, 11:59 PM. Qualified candidates are required to complete an online candidate profile in  UN WFP Careers Website (https://www.wfp.org/careers). Only applications received from this website are considered valid and will be processed and only shortlisted candidates will be contacted. 

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All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.