Purpose of consultancy

To undertake the testing and evaluation of the LEAP (Local Engagement, Assessment and Planning) toolkit in two pilot countries located in the AFRO, EMRO and/or AMRO/PAHO regions. Pilot design should include the organization of workshops (or similar events) to explore the perspectives of potential users before and, potentially also, after initiating the use of the toolkit; field work to directly observe the implementation of the toolkit and its related activities should be prioritized as well. Data collection methods can include focus groups discussions, semi-structured in depth-interviews and evaluation questionnaires.

Background

WHO’s Clinical Services and Systems (CSY) unit aims to test and evaluate the LEAP toolkit, designed to support sub-national actors to plan broad service delivery reforms based on a primary health care (PHC) approach. The team will collaborate with low and/or middle countries to test and validate the relevance, understandability and ease of use of this toolkit among potential users.

Specific objectives of the toolkit include:

  • Support meaningful engagement of the full range of stakeholders throughout the process of strengthening health systems towards the delivery of services that are integrated and people-centred, based on a PHC approach.
  • Guide an analysis of service delivery, with a special focus on principles and strategies that promote people-centredness.
  • Foster priority-setting and consensus-building on a shared diagnosis and opportunities for improvement in the delivery of services.
  • Provide a process for selecting and monitoring interventions to address problems identified by consensus of the stakeholders.

The LEAP toolkit is part of a suite of technical products under the Service Package Delivery and Implementation (SPDI) Toolkit that will help countries to develop and implement a national package of priority services that supports integrated service delivery.

After being submitted for both internal and external consultation for content and format refinement, we seek to collaborate with interested countries in the testing and evaluation of the relevance, understandability and ease of use of the draft toolkit with the technical support of a consultant.

Deliverables

Objective: Provide technical input to WHO CSY project team on scoping and preparing the identified sites, and perform the testing and evaluation of the toolkit to help finalize it and inform its future development.

Output 1: Develop and agree with the project team on the testing and evaluation strategy and work plan, including pilot design and data collection methods for each pilot country.
Deliverable 1: Testing and evaluation strategy along with work plan for two countries, developed and cleared by WHO by the end of week 2.

Output 2: Develop materials to conduct data collection.
Deliverable 2: Materials to conduct data collection, developed and cleared by WHO by the end of first month.

Output 3: Perform testing and evaluation of the toolkit in country 1.
Deliverable 3: Testing and evaluation in country 1 performed by the end of third month.

Output 4: Perform testing and evaluation of the toolkit, conducted in country 2.
Deliverable 4: Testing and evaluation in country 2performed by the end of fifth month.

Output 5: Provide a comprehensive report with main pilot findings, including a summary of recommendations to improve the toolkit (content, structure, methodology) and its implementation (inclusivity, application to different contexts, data and participant preparation, etc.)


Deliverable 5: Comprehensive report shared with WHO for feedback to be incorporated into a final report for WHO clearance by the end of sixth month.

Output 6: Agree with the project team on improvements to be incorporated in the LEAP toolkit and modify the toolkit accordingly.
Deliverable 6: New LEAP toolkit version by the end of seventh month.

Output 7: Contribute to the LEAP validation process, ensuring smooth engagement with the main partners, including with project team and country stakeholders.
Deliverable 7: Ongoing throughout the contract duration.

Qualifications, experience, skills and languages

Educational Qualifications:

Essential:

Advanced university degree in public health, health sciences, health administration or other health related field.

Desirable:

Master’s degree or PhD on health planning instruments development.

Experience

Essential:

At least 9 years of experience in health planning health services organization, management and delivery of health services.

Desirable:

  • Work experience in LMIC settings.
  • Work experience with UN family entities.
  • Work experience in primary health care and integrated care.

Skills/Knowledge:

  • Expertise in the development, testing and evaluation of technical products Excellent technical and communication skills.
  • Ability to building partnerships and coordination across diverse stakeholders.
  • Ability to work independently as well as harmoniously as a member of a team.
  • Excellent organizational skills to keep workflow on schedule.

Languages required:

Essential:

Expert knowledge of English and French

Location

Off-site – Home based.

Travel

Travel to the pilot country/facility sites is required to perform the testing and evaluation of the toolkit.

Remuneration and budget (travel costs are excluded):

Remuneration:

Band level B - USD 7000 – 9980 per month.

Living expenses (A living expense is payable to on-site consultants who are internationally recruited):

N/A

Expected duration of contract:

7 months.

Additional Information

  • This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
  • For information on WHO's operations please visit: http://www.who.int.
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority. The execution of the work under a consultant contract does not create an employer/employee relationship between WHO and the Consultant.
  • WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by WHO.
  • Consultants working in Switzerland must register with the applicable Swiss cantonal tax authorities and social security authorities, within the prescribed timeframes (Guidelines issued by the Swiss Mission are available at: https://www.eda.admin.ch/missions/mission-onu-geneve/en/home/manual-regime-privileges-and-immunities/introduction/Manuel-personnes-sans-privileges-et-immunites-carte-H/Non fonctionnaires et stagiaires.html
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