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Ombudsman Specialist

Dakar

  • Organization: UNDP - United Nations Development Programme
  • Location: Dakar
  • Grade: Level not specified
  • Occupational Groups:
    • Ombudsman and Ethics
  • Closing Date:
Background and Organizational Context
 
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
 
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
 

The Office of the Ombudsman for United Nations Funds and Programmes (the “Office of the Ombudsman”) acts for five UN Funds and Programmes (UNDP / UNFPA / UNICEF/ UNOPS / UN Women) and is an independent, confidential, neutral and informal dispute resolution resource to provide a safe place, in which all staff members and related personnel freely bring forward workplace issues or concerns.

The Office of the Ombudsman functions as an independent pillar of the integrated Office of the United Nations Ombudsman and Mediation Services (“UNOMS”). 

Reporting to the Deputy Ombudsman for United Nations Funds and Programmes (the “Deputy Ombudsman”), the incumbent addresses grievances raised by staff and related personnel of UNDP, UNFPA, UNICEF, UNOPS, and UN Women (the “Funds and Programmes”).  The Ombudsman Specialist for Funds and Programmes (the “Ombudsman Specialist”) is subject to United Nations Staff Regulations and Rules as well as the applicable policies of the contracting organization responsible for administrative oversight. The objective of the services of the Ombudsman Specialist is conciliation by seeking mutually acceptable solutions through informal means, particularly in the Africa region. 

The work of the Office of the Ombudsman has evolved both in terms of the type of services rendered and the geography of the cases managed. This newly created role and function of the Ombudsman Specialist based in Dakar are responsive to these changes.  The Ombudsman Specialist is a skilled workplace conflict resolution professional and an experienced people manager. In addition to providing conflict resolutions services, he or she will support the Ombudsman and the Deputy Ombudsman in the oversight of the Africa operations.

 

Position Purpose

The Office of the Ombudsman functions as an independent pillar of the integrated Office of the United Nations Ombudsman and Mediation Services (“UNOMS”).  The Ombudsman Specialist is a skilled workplace conflict resolution professional and an experienced people manager. In addition to providing conflict resolutions services, he or she will support the Ombudsman and the Deputy Ombudsman in the oversight of the Africa operations.
 
Duties and Responsibilities

Reporting to the Deputy Ombudsman and under the supervision of the Ombudsman for UN Funds and Programmes the Ombudsman Specialist is responsible for the following duties:

  • Provide an impartial, independent and informal conflict-resolution mechanism for the settlement of employment-related problems for staff members and related personnel of the Funds and Programmes based in the Africa region;
  • Conduct appropriate informal fact-finding in order to fully understand an issue from all perspectives and whenever possible and appropriate, refer individuals to existing resolution channels within the pertinent organization, while maintaining confidentiality and neutrality.  Perform research and analysis and prepare opinions, studies, briefs, reports and correspondence. Provide advice to the unit/division on policy and case precedents.
  • Identify and analyse policies, procedures and practices within the organizations that cause tension or conflict as well as interpret trends, particularly in the Africa region;
  • Create and promote best practice reports, prepare statistic reports, monitor case resolution methodology and rate in the Africa region.
  • Develop background materials and strategic direction for stakeholder meetings, including senior management and staff associations.
  • Coordinate field-based staff reports and provide training in conflict management and mediation techniques to the personnel in the Funds and Programmes;
  • Contribute to the preparation of an annual report providing practical recommendations for systemic improvement related to the Africa region;
  • Raise awareness among staff members and related personnel about the functions and mandate of the Office of the Ombudsman;
  • Travel frequently to field offices of the Funds and Programmes in Africa, as required, to deal with cases, provide training and increase awareness;
  • Keep abreast of information for professional advancement and consistently update knowledge; and Perform other duties as assigned.
Competencies
Core
  • Achieve Results: Set and align challenging, achievable objectives for multiple projects, have lasting impact 
  • Think Innovatively: Proactively mitigate potential risks, develop new ideas to solve complex problems 
  • Learn Continuously: Create and act on opportunities to expand horizons, diversify experiences
  • Adapt with Agility: Proactively initiate and champion change, manage multiple competing demands 
  • Act with Determination: Think beyond immediate task/barriers and take action to achieve greater results
  • Engage and Partner: Political savvy, navigate complex landscape, champion inter-agency collaboration
  • Enable Diversity and Inclusion: Appreciate benefits of diverse workforce and champion inclusivity
Cross-Functional & Technical competencies
  • Independence: Demonstrates ability to remain autonomous and objective in the analysis of a diverse range of issues.
  • Impartiality: As a designated neutral party, remains impartial and pursues no personal interest, holds no stake in the outcome of an issue. Considers the legitimate concerns and interests of all affected individuals.
  • Confidentiality: Maintains strict confidentiality concerning matters that are brought to their attention and takes every reasonable step to safeguard confidential and privileged information. (The ombudsman shall not be compelled by any United Nations official to provide information about concerns brought to his or her attention.) 
  • Informality: Addresses work-related issues through informal means, including mediation, listening, providing and receiving information, identifying and reframing issues, exploring a range of options and undertaking informal fact-finding. With the permission of the staff member, collaborates with other offices and services to resolve work-related concerns and conflicts while respecting the authority and mandate of the involved department or entity.
  • Justice: Demonstrates a concern for and commitment to justice and fairness. Is guided by the UN Charter, the UN Staff Regulations and the Staff Rules, as well as the ICSC Standards of Conduct for the International Civil Service.
  • Independence: Demonstrates ability to remain autonomous and objective in the analysis of a diverse range of issues.
  • Impartiality: As a designated neutral party, remains impartial and pursues no personal interest, holds no stake in the outcome of an issue. Considers the legitimate concerns and interests of all affected individuals.
Required Skills and Experience
 
Education:
  • Master’s degree in alternative dispute resolution (ADR) or law is required. Master’s degrees in Human Resources, Organizational Behavior, Psychology, Counselling and other social sciences may be considered. 
Experience:
  • Seven years of professional experience in conflict resolution, including three years at the international level in ADR, law, human resources or related field.
  • Experience providing informal conflict resolution services in the workplace is strongly desirable. Experience working in the United Nations or other similar international organization is desirable
  • Proficiency in French and English is required. Proficiency in Arabic is a very strong asset.
  • Non-Smoking environment
Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.
 
Disclaimer
 
 
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. 
 
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
 
Applicant information about UNDP rosters
 
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
 
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