Background
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

The Security Information Operations Centre (SIOC-Beirut), managed by United Nations Department of Safety and Security (UNDSS), has been established to provide security support to the UNCT in Lebanon, North of the Litani River (NLR) on a 24/7/365 basis respectively according to country SRM-Ms, the framework of accountability in support of Designated Official, Security Management Team, Area Security Coordinators and Security Cell. In addition, emergency response through 24/7 UNDSS SIOC Beirut covering the entire country in case of serious incident involving any UNSMS personnel and recognized dependents.

Under the direct supervision of SIOC Supervisor and the operational direction of the Deputy Chief Security Adviser (DCSA) and the overall direction of the Chief Security Adviser (CSA), the SIOC Operator provides support in performing a variety of tasks related to the SIOC daily functions, ensuring accuracy of information and maintaining high level of coordination. The SIOC operator works in close collaboration with all UN agencies’ staff and Security officials of the Local authorities.

Duties and Responsibilities

Provision of support to “Standard SIOC Operating Procedures” focusing on achievement of the following results:
  • Assist the SIOC Supervisor, in preparing, updating, and disseminating Daily Significant Security Events.    
  • Conduct weekly radio checks and maintaining Radio Check log.
  • Process requests for security clearance and monitoring UNSMS Personnel movements and locations, keep records of relevant data and archiving accordingly in the database.
  • Update and archive UNSMS Personnel lists with close coordination of UN Agencies SFP’s on a weekly basis. All updates should be reflected on the Zone Warden System and defacto, the Tree-Agency Notification Trees.
  • Provide guidance to UNSMS Personnel in Lebanon on a 24/7 basis in any emergency.
  • Perform all other duties as per Standard SIOC Operating Procedures and as directed otherwise by the CSA.

Provision of support to SIOC reporting and liaison focusing on achievement of the following results:

  • Regularly update the SIOC Supervisor, DCSA, and CSA on all security developments; Prepare daily and weekly reports regarding security incidents.

Establish and maintain contact with:

  • UN Agencies Security Focal Points (SFP), UN Agencies Field Security Advisors (FSA’s), and UN Emergency Call Tree;
  • Security officials of the Local authorities within the delineated channels provided by the UNDSS Management; mainly the ISF/Police Operations Room in order to confirm reported security incidents/rumors as soon as possible.

Ensure Collection and dissemination of security information, focusing on achievement of the following results:

  • Assist in the monitoring of all sources of communications and information systems for information relating to the safety and security of the United Nations in the country.
  • Collect, collate, assimilate, prepare and disseminate raw data reports via electronic and telecommunications means to SIOC Supervisor, DCSA, CSA, HOA, SFP, FSA or as directed otherwise. Maintain a storage database for institutional memory and maintaining communications log.
  • Review media sources and selected websites daily for information gathering and analysis, stay alert for the latest and breaking news in the region and worldwide using different media sources (Monitor news 24/7).

Provide Emergency support, focusing on achievement of the following results: 

  • Serve as Emergency Information Focal Point for liaison with UN Agencies during crisis development and emergency action implementation.
  • Provide immediate advice to UNSMS Personnel in emergency situations pending intervention by professional security officers.
  • Obtain and direct local security force, medical and fire response teams in support of UNSMS Personnel;
  • Identify/specify locations of critical incidents, quickly identify UNSMS Personnel residing within a specific radius of the incident, contact them to determine whether or not assistance is required and take action to attempt to locate those who fail to respond.

Provide administrative support, focusing on achievement of the following results: 

  • Perform routine administrative functions.
  • Assist in ordering office supplies
  • Ensure files maintenance, office machine and communication system upkeep

Facilitate knowledge building and knowledge sharing focusing on achievement of the following results:

  • Assist the SIOC Supervisor in conducting regular Security briefings to all UNSMS Personnel new recruits and visitors.
  • Assist in conducting training sessions to the UN Emergency Call Tree personnel and other colleagues as required.
  • Sound contributions to knowledge networks and communities of practice.
Competencies

Core
Achieve Results:
LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:
LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 

Learn Continuously
LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility 
LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible 

Act with Determination     
LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner
LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion
LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination 

Cross-Functional and Technical Competencies

  • Security Services: Security advice, planning and coordination    
    Ability to provide with authoritative advice and guidance on security management, plan and coordinate security activities
  • Security Services: Security information management    
    Analytical capabilities to process diverse security information and develop recommendations
  • Security Services: Security incident management & monitoring    
    Ability to provide adequate response to security incidents/events
  • Security Services: Security crisis management & response    
    Knowledge of crisis management and response arrangements as well as the ability to prepare for, respond to, support/manage security crisis events
  • Security Services: Security policy awareness & implementation    
    Knowledge of security policy concepts and ability to apply to strategic and/or practical situations
  • Business Direction & Strategy: Business Acumen    
    Ability to understand and deal with a business situation in a manner that is likely to lead to a good outcome.
    Knowledge and understanding of the operational frameworks in the organization and ability to make good judgments and quick decisions within such frameworks
  • Business Direction & Strategy: System Thinking    
    Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.
  • Business Development: Knowledge Generation    
    Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need
  • Business Management: Customer Satisfaction/Client Management    
    Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. 
    Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. 
    Ability to anticipate client's upcoming needs and concerns.

Keywords

  • Commitment to the ideals of the United Nations Charter and the Organization’s core values – Professionalism, Integrity and Respect for Diversity
  • Planning and Organizing: Demonstrated ability to establish priorities and to plan, coordinate and monitor his/her own work plan with minimum supervision. Ability to work under pressure or in crisis situations. Availability to travel within the area of responsibility.
  • Creativity: Ability to actively seek to improve services, offer new and different options to solve problems/meet client needs, and promote and persuade others to consider new ideas
  • Teamwork: Proven interpersonal skills and the ability to listen and work in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity
  • Communication: Proven and sustained communication (verbal and written) skills.
Required Skills and Experience
Education:
  • Completion of Secondary Education is required; or 
  • Bachelor’s degree in Computer Science, Business, Public Administration, or any related field is not required but will be given due consideration
Experience:
  • Minimum 5 years with secondary education or 2 years with a bachelor’s degree of progressive relevant experience in the security and/or emergency response field. 
  • Prior experience in Security Information and Operation Center with the UN system or an international NGO is an asset.
  • Additional knowledge of the UN system is an asset.
  • Experience in handling security/incident database is required.
  • Knowledge of the use of information management and strong computer skills (MS Word, Excel, and Access).
  • Skills in handling information and capacity to articulate the information management requirements of complex situations.
  • Knowledge of HF and VHF radio operation.

Language:

  • Fluency in English and Arabic. Competency in French is an asset.
Disclaimer
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. 
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
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