Roving Service Mapping Officer

The International Rescue Committee (IRC) has been working in Kenya since 1992 providing life-saving services which empower vulnerable local and refugee communities to lead safe, productive, and healthy lives. Currently, the IRC in Kenya works in a multitude of capacities and locations with national and county governments, community organizations, and NGOs to provide services to more than 315,000 beneficiaries in 2021.

Julisha.Info

Julisha.Info is an innovative digital initiative providing the humanitarian community with a platform to reach refugees, asylum seekers and crisis-affected communities in Kenya with accessible information. Julisha.Info is part of the IRC’s Signpost Project that takes a broad approach to address information needs in Kakuma, Hagadera (Dabaab) and Nairobi. Julisha.Info is a useful information resource for people in need, develops more in-depth community trust, and, most importantly, more utility for its users.

Job Overview

The Country Program is seeking a Service Mapping Officer to be based in Hagadera under the direct supervision of the Senior Editorial Officer and will support the Signpost teams in Hagadera, Nairobi, and Kakuma refugee camps. The Service Mapping Officer will ensure the service mapping on the assistance and the services provided by local, national, International National Organizations (INGOs) and United Nations agencies is updated and shared with the teams in Nairobi, Kakuma and Hagadera to publish regular up-to-date and accurate information. This will include the crafting and application of referral and service mapping mentorship and contribution to report writing, and capacity-building activities as requested.

Key Working Relationships

Position Reports to: Senior Editorial Officer, Hagadera

Indirect Reporting: Senior Protection Manager

Other Internal and/or external contacts: Regular coordination with IRC protection team, Julisha.Info teams in Nairobi, Kakuma and Hagadera, other IRC sectors (Health, Nutrition, Women’s Economic and Empowerment, Economic Recovery and Development) and with other humanitarian actors and partners.

Major Responsibilities

• Identify service providers through field visits, information from field teams, meetings, working groups, desk research, social media, and surveys.
• Create services destined for a map with pins and list of services.
• Collaborate with the Signpost Product manager and the Signpost service mapping working group to improve features and identify bugs/issues with the service mapping Content Management System.
• Conduct regular briefing and supervision of the moderators on quality referrals and provide mentorship and mentoring as the need arises, to ensure timely follow up on referrals.
• Update information in online and offline service maps and referral directory on a regular basis and share with moderators and senior editorial officers.
• Update referral pathways regularly, connect with local, national, International National Organizations (INGOs) and United Nations agencies on referral pathways.
• Supervise referrals, develop, and implement action plans to address emerging referral gaps to improve capacity of staff to conduct safe referrals to relevant service providers.
• Contribute to the design and implementation of information campaigns to determine program impact.
• Equip Julisha.Info moderators with updated information on available humanitarian assistance, services, referrals, and emerging information.
• Contribute to report writing, proposal and content development in line with Julisha.Info objectives.