POSITION SUMMARY
Provide exceptional service and support the Assistant Manager in the professional operations of Guest Relations activities, to ensure a high level of satisfaction while maximizing revenue, enhancing visitor experience, and supporting the mission of the Wildlife Conservation Society.
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
• Administer incoming guest correspondence - including a high volume, multi-line phone system; customer relationship management (CRM) system; and on-site/in-person interactions - to facilitate timely, accurate, professional response and service.
• Supervise and actively participate in Bronx Zoo “switchboard” location to support WCS staff activities, as well as provide service for zoo guests and business-related visitors.
• Assist in the training and development of Guest Relations seasonal staff. Support the seasonal representative team to provide exceptional service and manage information sharing on park experience and corporate business.
• Actively maintain a thorough knowledge of all five WCS parks. Assist in creation and updating of resources for keeping Guest Relations informed on organizational information.
• Utilize guest feedback to inform management of issues and trends, and help improve business operations.
• Monitor and control issuance of tickets, courtesy items, customer refunds and other products and services, to support Business Services sales and activities.
• Uphold all ticketing and sales policies and procedures while restricting fraud and abuse of ticket privileges. Adhere to all departmental and society standards to ensure high level of guest service and compliance.
• Provide a healthy and safe work environment, ensuring that all work locations are neat, clean, and organized.
• In partnership with department Assistant Manager and Manager, support cross-departmental staff learning and operational support for highly satisfied visitor experience and efficient, effective guest service.
• Perform other duties as assigned.
At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.