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Staff Counsellor P4, Yemen, Sana'a


  • Organization: WFP - World Food Programme
  • Location: Sanaa
  • Grade: Mid level - P-4, International Professional - Internationally recruited position
  • Occupational Groups:
    • Human Resources
    • Medical Practitioners
  • Closing Date: Closed



WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.


Are you a Psychologist interested in further developing your professional experience while contributing to ending global hunger? Are you passionate about helping those in need? Would you like to join a global organisation investing in its people?


If so, an exciting & fulfilling career awaits you!!! Join our diverse and passionate team that works on varied and international projects directly contributing to saving & changing millions of lives around the globe.




Applications must be submitted by Wednesday, November 30th, 2022 (11:59 PM CET)




The United Nations World Food Programme (WFP) , a highly prestigious, reputable & world’s largest humanitarian organization, operating in more than 120 countries and territories, bringing life-saving assistance in emergencies, building pathways to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a world with zero hunger.


At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.  


To learn more about WFP, visit our website: and follow us on social media to keep up with our latest news: YouTubeLinkedInInstagramFacebookTwitter.




  • WFP is a 2020 Nobel Peace Prize Laureate %


  • WFP offers a highly inclusive, diverse and multicultural working environment 


  • WFP invests in the personal & professional development of its employees through a range of trainings, accreditation, coaching, mentorship and other programs as well as through internal mobility opportunities 


  • A career path in WFP provides an exciting opportunity to work across various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe


  • We offer attractive compensation package (please refer to Terms and Conditions section) 




This role is based in one of the largest and complex WFP Country Offices (COs), Yemen. The Staff Counsellor will be directly reporting to the Deputy Country Director (Enabling Services) and functionally to the Chief of Staff Counselling unit in HQ. The Staff Counsellor will be working closely with the Head of Human Resources and Medical Services. This role will require regular or on short notice travelling to the field (currently WFP is present in 10 locations in Yemen).

Being a part of a multidisciplinary team under the Staff Wellness division, the job holder will require to exercise in-depth technical knowledge and experience required to identify, analyse and resolve complex work-related issues such as stress, interpersonal and cross-cultural dynamics, and psychosocial coping in hazardous emergency contexts. S/he will be required to provide technical expertise, advice and solutions that support staff wellbeing and development of a healthy organization, demonstrating initiatives and formulating new strategies and technical approaches where appropriate.  A large emphasis will be placed on extensive engagement with all levels of staff internally and with external partners to enhance psychosocial support and access to staff counselling services.




To design and coordinate the delivery of counselling services across WFP in Yemen and provide professional and effective counselling and stress management services that enable staff to maintain positive health, performance and outlook as well as supporting organizational effectiveness.


KEY ACCOUNTABILITIES (not all-inclusive)


  • Contribute to the development of the Global Wellness Division Strategic Plan and implement the psychosocial wellbeing strategy for the region/country reflecting the global psychosocial wellbeing projects. 
  • Provide active psychological support and advice on strategic developments in the region/country involving the major implications on staff (i.e. emergency operations, critical incidents, office rightsizing) to ensure continued staff well-being and that managers and staff are provided with the effective support to manage change.
  • Provide culturally sensitive counselling services to individuals, groups of staff and/or their immediate family members across a broad range of issues, to ensure staff wellness. 
  • Design, develop and roll-out a range of general and context specific trainings related to resilience, conflict resolution, team-building and cultural sensitivities to improve morale, health, and team dynamics. 
  • Partner with all the functions within WFP and also with institutions outside to address psychological risks at the individual, unit and organizational level and to ensure psychologically healthy workplace. Identify and liaise with high quality local and regional mental health resources that can be used for referrals and/or during times of crisis.
  • Lead initiatives to promote a healthy workplace including partnering with Staff Counsellors at other UN agencies and provide expert guidance to managers within the region on staff well-being issues.

  • Support and maintain the WFP Peer Support Volunteer Network (PSV) through training and supervision; disseminate training materials and related protocols. Design and maintain the content for the Wellbeing App.  
  • Contribute to the development of policies and guidelines, as well as written and visual materials to increase awareness regarding important themes and topics related to Staff Wellness. 
  • Provide supervision, guidance and leadership to the country-based Staff Counsellors in the region to enable high performance levels. 
  • Maintain at all times, high standard of professional ethics and confidentiality consistent with the Wellness Division Ethical Guidelines and Standards of Practice, actively engage with management and staff, listen to their concerns, and stay approachable. 
  • Take responsibility for an equitable and inclusive workplace which incorporates all dimensions of the WFP diversity and inclusion framework. 
  • Other as required




Education: Advanced university degree (Doctorate, Masters or equivalent) in Clinical or Counselling Psychology, Psychiatry or demonstrably equivalent studies from a recognized institution. 

Registration as a mental health professional in the country of origin is required.  Additional training or certification in a broad range of related fields, such as alcohol/substance abuse, resilience, cross-cultural communication, conflict resolution, mediation, trauma etc. will be an advantage.


Experience: Eight (8) years (of which three international) of progressively responsible professional post graduate experience relevant to the field of work is required. 

Experience either working in a hardship location or providing counselling services to staff working under very difficult and insecure environments is an



Language: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese (a WFP working language).




•            Broad specialist expertise in the assessment of mental health needs and the assessment of risk.

•            Broad knowledge of all facets of counselling services and demonstrated skills to coordinate services and create a trusted environment in which others can talk confidentially. 

•            Ability to coordinate and manage crisis situations which involve diverse actors and stakeholders.

•            Ability to strategically plan and deliver counselling services.

•            Strong initiative-taker and demonstrated ability to take independent decisions.

•            Working knowledge of occupational health and safety strategies to mitigate work-related stress and promote motivated and healthy staff.

•            Excellent communication skills (oral, written and presentation).

•            Conflict resolution and mediation skills.

•            Ability to communicate effectively with people of both genders and diverse national and cultural backgrounds.

•            Ability to design and manage implementation of trainings/information sessions to a wide range and different audiences.




  • Experience in working as Staff Counsellor in large organizations and operating in difficult stressful contexts/locations
  • demonstrated ability to formulate webinars and informative sessions and present to the wide audience
  • Work experience in an UN entity and/or International NGO is desired
  • Working experience in the middle east countries is a plus
  • Female candidates are strongly encouraged to apply
  • Working or intermediate knowledge of Arabic language is preferable




These are the common standards of behaviour that guide HOW we work together to accomplish our mission.

  • Leads by Example with Integrity - Lives the WFP values and shows humanity and integrity by role modelling care for others
  • Drives Results and Delivers on Commitments - Delivers on commitments and adapts readily to change
  • Fosters Inclusive and Collaborative Teamwork - Is inclusive and collaborative, and contributes to a culture of learning and personal growth
  • Applies Strategic Thinking - Demonstrates commitment to gather perspectives, analyse options and risks, and propose new ways of doing things
  • Builds and Maintains Sustainable Partnerships - Builds and nurtures  external partnerships and collaborates with partners to deliver common objectives


Different expectations of behaviour are defined depending on your grade and role/responsibilities within WFP.




This is an International Professional position and candidates must be a national of a country other than the country of assignment.


Mobility is and continues to be, a core contractual requirement in WFP. The selected candidate will be employed on a fixed term as well as a rotational contract with a probationary period of one year.


WFP offers an attractive compensation and benefits package in line with ICSC standards ( including basic salary, post adjustment, relocation entitlement, visa, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance.


The selected candidate will be required to relocate to Yemen, Sana’a to take up this assignment.




  • We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, language skills and UN Grade (if applicable)
  • Once your profile is completed, please apply, and submit your application
  • Please make sure you upload your professional CV in the English language
  • Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
  • Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
  • Please contact us at in case you face any challenges with submitting your application
  • Only shortlisted candidates will be notified



WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

This vacancy is now closed.
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