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Planning, Monitoring, Evaluation and Reporting (PMER) Officer


  • Organization: IFRC - International Federation of Red Cross and Red Crescent Societies
  • Location: Baghdad
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Operations and Administrations
    • Communication and Public Information
    • Monitoring and Evaluation
    • Documentation and Information Management
  • Closing Date: Closed

Organizational Context

The humanitarian crisis in Iraq is unfolding, one of the most complex, unpredictable and most rapidly deteriorating humanitarian crises in the world. The humanitarian situation evolves by new influx of people fleeing their homes from violence, insecurity and no access to protection, food, shelter, water and health care. The humanitarian context facing Iraq in 2021 has significantly changed from recent years. While humanitarian needs in Iraq continue to be primarily driven by the effects of conflict and displacement, COVID-19 presented an additional shock in 2020. The impact of COVID-19, particularly the economic downturn caused by the deteriorating oil prices have resulted in loss of livelihoods, while at the same time, the restriction in movements have disrupted access to services and increased protection and gender-based violence risks. These conditions had a significant socio-economic impact on the Iraqi population as a whole and have increased humanitarian needs especially among conflict-affected populations, particularly in out-of-camp and return locations. In addition, the sudden closure of 14 camps for internally displaced persons (IDPs) in the second half of the year have created disruption of services and have necessitated radical shifts in operations for humanitarian actors.


IRCS being auxiliary to the government/public authorities is on the ground to deliver lifesaving and first line assistance to people in every single event of displacement. The scale of IRCS’s operation is expanding with growing needs of anticipated influx of IDPs and migrants in the country. Given mandate by authorities, IRCS is the first responder remain consistent and gradually expands its operation. The humanitarian operation relies on IRCS’s capacity in terms of countrywide network, access to reception/screening centers and host communities, over 50% of caseload of any single event is expected to be met by IRCS.


IFRC has globally launched an Emergency Appeal to support the National Societies for ongoing COVID-19 response to deliver life-saving assistance of food, WASH, and health care. In addition to Emergency Appeal operation, IFRC has developed its country Operational Plan for 2021, mainly focusing on NS development and disaster preparedness. Since emergency operation deals mostly with relief, disaster management role is a key to timely prepare and deliver assistance to the affected population.


Given the complex nature of humanitarian setting, IFRC has placed a team of delegates and national staff. Under growing needs of operation, IFRC will recruit a national staff as PMER officer. PMER will work under the guidance and advice of the Manager, Programmes and Operations to support the country operations plan and response activities. 

Job Purpose

The PMER Officer is responsible for implementing a PMER framework for the programme and operations and for strengthening the quality of PMER systems and functions by providing technical assistance and guidance across all relevant areas of planning, monitoring, evaluation / review, reporting, learning and accountability. PMER officer will provide technical support in the development and implementation of relevant PMER interventions set out in the operational plans, programmes alongside with emergency operations that deliver against key regional results spanning five Strategic Priorities (SPs) as well as three Enabling Approaches (EAs). PMER officer will be involved in strengthening the PMER capacity of the relevant NS and will provide capacity building support. PMER officer will work in close collaboration with the Information Management (IM) and Community Engagement and Accountability (CEA) teams, to coordinate data collection, analysis, feedback from affected populations and information to inform operational planning, decision-making and quality programming. 

Job Duties and Responsibilities


  1. Provide technical assistance and support to set up and implement a planning process to develop quality plans for the operation.
  2. Provide technical advice and support to the NS teams to ensure quality plans (e.g. design of the Log-frame and indicators) and support the coordination of the plans from the different teams to bring together a coherent and high quality plan of action.
  3. In addition to the existing results-based management approach to planning, promote an adaptive management approach to planning, working closely with IM and CEA teams, to ensure that feedback and lessons learned inform the evolution of the programme and operational response.
  4. Verify that monitoring and evaluation activities are incorporated into the plan and budget and plan for their implementation of the relevant monitoring systems and reporting deadlines from the outset.
  5. Maintain good communications and liaise with technical / operational counterparts, particularly IM and CEA, and with NS staff and volunteers, to ensure that plans are informed by accurate and relevant information and by the voice of those affected.



  1. Support the development and implementation of a M&E plan for the programme and operations, including outlining data sources, collection methods (quantitative and qualitative methods), frequency, and audience.
  2. Provide technical guidance to NS programme staff to help them incorporate the appropriate M&E systems (e.g. post- distribution monitoring (PDM) for their areas of expertise, including setting up indicators.
  3. Assist with the development and implementation of monitoring tools and activities to capture and provide reliable and timely monitoring data to inform quality programming.
  4. Work closely with IM and CEA colleagues, if present, to ensure that planned monitoring is well informed by available information / data and engages with and reflects the voice of the affected population.
  5. Undertake field monitoring visits with NS technical teams.
  6. Support and prepare analysis of monitoring, through reports, data visualization and ensure it is evidence based, user- friendly and accessible for those managing the programme and operation to inform decision-making.



  1. Develop, design and implement surveys, such as baseline/endline, reviews, evaluations or lesson learned exercises and studies in response to operational requirements.
  2. Participate in internal reviews of operational progress, including lesson learned reviews.
  3. Verify all review or evaluation work is evidence based and considers the outcomes, as well as the outputs of the response, to ensure that this informs future operational decision-making and quality programming.



  1. Coordinate all reporting activities closely with the line management, with operational leadership and Regional PMER team – including agreeing a reporting timetable and deadlines.
  2. Establish a reporting timetable and deadlines for the operation and monitor the timetable to ensure agreed deadlines have been met.
  3. Support the efficient and effective delivery of reporting on programme and operations.
  4. Ensure that all reporting on the operation is compliant with the IFRC’s standards and formats.
  5. Maintain good communications with technical/operational counterparts and NS staff and volunteers to ensure reports are informed by accurate and relevant information.
  6. Collaborate with technical and support managers, including finance and PRD, to ensure compatibility between narrative and financial information in all reports and for any pledge-based reporting.

Job Duties and Responsibilities (continued)


  1. Contribute to the accountability focus of all PMER work across the operation, working closely with the CEA team to ensure accountability to affected populations.
  2. Promote a culture of accountability with management and across all sectors.
  3. Support the evidence-based of monitoring and evaluation work on the operation, to inform accountability to donors and partners.


  1. Support the cross-sharing of accessible information and learning from ongoing operational monitoring and reviews.
  2. Ensure that learning from all monitoring, reviews or evaluations in accessible and relevant, and can be used to inform operational decision-making and the direction of the operation.

Set-up systems and forums for capturing and sharing operational learning.  


Duties applicable to all staff
1    Actively work towards the achievement of the Federation Secretariat’s goals 
2    Abide by and work in accordance with the Red Cross and Red Crescent principles
3    Perform any other work-related duties and responsibilities that may be assigned by the line manager


  • University level master/bachelor’s degree in a relevant humanitarian or social sciences, ideally studies relating to data management and statistics etc.(Required)
  • Professional training in humanitarian data management, analysis and reporting (Preferred)
  • Additional diploma in project management and/or any relevant field (Preferred)


  • At least 3 to 5 years of working experience in the field of programme and humanitarian operations Required 
  • Minimum 3 years working experience in PMER Required 
  • Background in data collection, management, analysis and presentation methods and tools, and ability to set up systems and procedures for reliable data collection and management Required 
  • Experience of project monitoring and reporting Required 
  • Experience of working for the Red Cross and Red Crescent Movement Required 


Knowledge, Skills and Languages

Knowledge and Skills

  • Knowledge of IFRC’s PMER systems and standards, including the IFRC planning and reporting system, the IFRC Results’ Matrix, Apple, Business Objects etc. (Preferred)
  • Skills in supporting organizational learning, accountability, and performance (Required)
  • Strong analytical and written skills, including report writing and presentation skills (Required)
  • Strong skills in designing and using PMER concepts, tools, and best practices (Required)
  • Knowledge of results-based or adaptive management systems and processes (Required)
  • Knowledge and skills around results-based planning (log-frame) and setting up robust planning systems for complex programmes (Required)
  • Knowledge of assessment, survey and monitoring methodologies and experience
    implementing them (Required)
  • Knowledge of evaluation and review for disaster response or recovery work (Required)


  • Proficiency in written and spoken (Arabic & English) language Required


Competencies, Values and Comments

  • Movement context, principles and values    Tier 1        
  • National Society Capacity Strengthening    Tier 1
  • Coordination    Tier 1      
  • Assessment    Tier 1    
  • Direction Setting and Quality Programme Management    Tier 1   
  • Information Management    Tier 1       
  • Resource Management    Tier 1     
  • Safety and Security    Tier 1    
  • Transition and Recovery    Tier 1    
  • Community engagement and accountability    Tier 1  
  • Protection, Gender and Inclusion    Tier 1        
  • Environmental Sustainability    Tier 1    
  • Collaboration and teamwork    Tier 1
  • Conflict Management    Tier 1  
  • Interpersonal Communication    Tier 1
  • Cultural awareness    Tier 1
  • Judgement and decision making    Tier 1   
  • Motivating Others  Tier 1
  • Personal resilience    Tier 1
  • Integrity   Tier 1
This vacancy is now closed.
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