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Community-Based Prot Officer

Nampula Mozambique

  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Nampula Mozambique
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Social Affairs
    • Civil Society and Local governance
    • Protection Officer (Refugee)
  • Closing Date:

Hardship Level


Family Type


Family Type


Residential location (if applicable)



Staff Member / Affiliate Type



Regular > Regular Assignment

Remote work accepted


Target Start Date


Job Posting End Date

December 15, 2022

Standard Job Description

Community-Based Protection Officer Organizational Setting and Work Relationships The Community-Based Protection Officer is a member of the Protection Team in a Regional Bureau or a Country Office and normally reports to the Senior Community-Based Protection Officer, the Senior Protection Officer, Head of Sub-Office or the Assistant Representative for protection. For a regional position, the incumbent may have direct supervisory responsibility for Protection and Community-Based Protection staff in the regional office, and a technical support role for Community-Based Protection staff in the region. For a country level position the incumbent may have direct supervisory responsibility for Community-based Protection staff and other protection staff in the operation. H/he supports the implementation of protection standards and provides advice on community-based protection to senior management and Country Operation(s) in close collaboration with the Division of International Protection (DIP). The incumbent is relied upon by senior management to support a coordinated approach in the implementation of UNHCR's rights-based and community-based engagement with all persons of concern and contributes to the achievement of UNHCR's commitments to accountability to affected people. S/he maintains close working relationships and supports Protection and Community-Based Protection staff in the field, who act as the critical interface between UNHCR and communities of concern, enabling them to provide the AGD-sensitive analysis of community risks and capacities that form the essential foundations of national and regional programmes. The incumbent maintains close working relations with sister UN entities, governmental entities, non-governmental organisations and academic institutions that can contribute to enhancing protection and achieving solutions through people centred, community-based and gender responsive approaches. The incumbent provides guidance to country operations to strengthen their coordination and advocacy on community-based approaches to protection with governments, partners and other key stakeholders. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity. Duties - Assist in the development, implementation and monitoring of a community-based protection strategy reflecting the organization's global, regional and country level protection priorities, and ensuring systematic application of participatory, rights- , community-based, and gender responsive approaches in protection and solutions planning, programming and strategies. - Support compliance with UNHCR Age, Gender and Diversity Policy, including ensuring AGD inclusive programming, advocating for gender equality and strengthening accountability to affected populations (AAP). - Assist with the implementation and integration of community-based corporate policies in multi-year and multi-partner protection and solutions strategies and operations plans. - Support the systematic application of participatory, community, rights based, and gender responsive protection approaches throughout the phases of the operations management cycle and across the work of the organisation and implement community-based GBV prevention and response as well as community-based child protection programmes. - Contribute to the appropriate adaptations of programmes as a result of the analysis of feedback received from persons of concern, as well as other political, social, economic and cultural developments that impact the protection environment. - Participate in country level planning exercises and advocates for the mobilization and (re)allocation of funds to the implementation of community-based and gender responsive approaches across programmes and sectors in line with regional and country community-based protection strategies. - Support the establishment and management of a feedback and response system (including on PSEA) and participate in the analysis of feedback gathered through formal and informal feedback and response systems. - Support capacity development through training and coaching of staff in the domain of AGD, Accountability to Affected People (AAP), CBP, Gender Equality, Youth, Disability and inclusion of other Diversity elements, and mainstreaming of the CBP approach in other sectors. - Provide technical guidance and support to ensure data relevant to assess and monitor progress on the implementation and impact of community-based and age, gender and diversity approaches is collected and AGD-sensitive analysis of community risks and capacities is undertaken. - Support the consolidation of reporting on community-based protection and contributes to reporting on the protection of different AGD groups, including identification of trends and collection and dissemination of good practices. - Contribute to the development of partnerships with a variety of stakeholders including government institutions, UN, civil society actors, and the private sector inclusive of youth, disability, LGBTI, women rights stakeholders and other diverse groups; for the purpose of advocating for community-based approaches for the protection of displaced persons, including implementation of Outreach and communication with diverse groups. - For functions at a regional level, support harmonization of CBP strategies in the region and their alignment with global policies, identifies and disseminates good practices, supports exchange of expertise in the region and provides a regional level analysis of trends as well as aggregated reporting on implementation of Community-based and AGD approaches. - Perform other related duties as required. Minimum Qualifications Years of Experience / Degree Level For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree Field(s) of Education Community Development; Human Rights; Cultural Studies; Social Science; Anthropology; or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Not specified. Relevant Job Experience Essential 2-3 years experience of working in the field with direct engagement with persons of concern. Demonstrated expertise in field protection, community development, social surveys/ assessment, counselling, or related areas Desirable Very good understanding of displacement and protection issues, particularly GBV prevention and response, child protection, education, gender equality, and the application of the age, gender and diversity approach. Completion of UNHCR learning programmes or specific training relevant to functions of position such as: PLP (Protection Learning Programme), OMLP (Operations Management Learning Programme), MMLP (Middle Management Learning Programme), CBPLP (Community-based Protection Learning Programme), CBP e-Learning, and Gender Equality e-learning. Experience in project management, and strategy development and implementation. Functional Skills PR-Age, Gender and Diversity (AGD) PR-Protection-related guidelines, standards and indicators TR-Training - Virtual and face to face MG-Team building (development/facilitation) PR-Community-based Protection - Planning, implementing and analysing surveys/assessments PR-Community-based Protection - Coordination and project management PR-Community-based Protection - Principles and methodologies PR-Community-based Protection - Community engagement and capacity building PR-Accountability to Affected People - Principles and Framework (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The ideal candidate needs to be proactive, team player and be understating in working with people and complex community structures. Language proficiency in Portuguese is desirable

Required languages (expected Overall ability is at least B2 level):



Desired languages



Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:

Please note that recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against COVID-19.

Nature of Position:

Maratane Refugee Camp was established in February 2001 and since 2003 has become the only reception centre and official settlement in Mozambique where asylum seekers and refugees can be registered and assisted. It is located some 35 km from Nampula and managed by the National Institute for Assistance of Refugees (INAR), under Ministry of Interior.  Mozambique is host to nearly 29,000 refugees and asylum seekers of which.  Nampula is host of 34 % of the total population of concern with 9,500 reside in Maratane refugee settlement (Nampula), while the rest live in various urban areas, which was established in February 2001 and since 2003 has become the only reception centre and official settlement in Mozambique where asylum seekers and refugees can be registered and assisted.

About 57% of the camp population is between the ages of 20 and 40 years old and 41% of the camp population is women. Most of Maratane’ s population has been in the camp for over 10 years and above, new arrivals enter the camp every month at the average of 100 individuals, mainly from DRC and Burundi and other surrounding countries of east and great lakes. The government is currently working with UNHCR on all durable solutions where local integration strategy is being given focus. The government has also established a camp for IDPs at Corrane, 60 Kms from Nampula city.

Mozambique is facing combined humanitarian situations:  Forced internal displacements due to insecurity in Cabo Delgado resulting from Non-State Armed Groups (NSAGs) attacks, which brought about the displacement of 642,404 persons in Cabo Delgado and 99,448 in Nampula Province (52 per cent are children, 27 per cent women and 21 per cent men) The camp is designed to host 20, 000 individuals but also has the capacity to expand. Mozambique has been affected by repeated climate-related disasters as evidenced by tropical cyclones Gombe and tropical depression Anna which have led to addition displacement.  The office covers three provinces under its AOR: Nampula, Niassa and Zambezia. As required the office provides supports other locations as requested.

The Community-Based Protection Officer in Nampula reports to the Head of Office, supervises staff under the protection unit, oversees the implementation of UNHCR CBP Strategy and represent UNHCR in coordination fora. Previous experience in the following is essential for this position:

-           Promote participation and inclusion through engaging, supporting and enhancing available community-based protection mechanisms to ensure the views of POCs and host community are factored in decisions that affect them.

-           Support the response to critical protection needs of women, girls, boys and men affected by violence and people with specific needs including PWD.

-           Carry out capacity building activities including training for partners and other stakeholders on CBP and AAP.

-           Experience in complex IDP emergencies and familiarity with UNHCR AGD approach are essential.

S/he ensures that forcibly displaced persons of all age, gender and diversity groups are involved with the Office in making decisions that affect them, whether in accessing their rights or in identifying and implementing appropriate solutions to their problems. To undertake this role effectively, the incumbent will need to build and maintain effective interfaces with other relevant teams within the operation (including programme; PI and external relations; IM), communities of concern, authorities, protection, and assistance partners as well as a broader network of stakeholders who can contribute to enhancing protection and achieving solutions. This is a supervisory position which requires strong teamwork skills, promoting a systematic approach in addressing daily tasks, coupled with common sense to establish and communicate priorities to the team. At the same time, the incumbent should have the potential to develop and articulate a vision regarding the areas under her/his supervision which will feed into UNHCR´s Protection and Solutions strategy for Mozambique. The incumbent should have technical knowledge and previous experience in the above-mentioned areas of work. Therefore, some previous exposure to Inter-Agency work is also desirable.

Living and Working Conditions:

Mozambique has a total population of about 29 million people and Maputo is its capital city. The total area of Mozambique is 799 380 km square from North to South. It is tropical hot and humid. The hottest and wettest months are December to February, when the average daily minimum temperatures are around 22°c and the average daily highs of 30°c. The rain season is between October and April. Winters (June to August) are mild with the average daily temperature ranging from 13°c to 24°c. Nampula is a C, Family duty-station where the security level is considered low (2).

Traffic accidents are common in Mozambique due to the poor condition of the roads and poor driving and vehicle standards. Overland travel on public transport can be hazardous due to poor vehicle and road conditions and is not recommended.

The metical is the local currency and exchange rate stands at USD 1 equivalent to about 63.25 meticais (MZN) as per October 2022. Other than meticais, US dollars and South African rand are the main exchange currencies. Major international credit cards (VISA, MasterCard, and Amex) are accepted (hotels, restaurants, and some shops) in all major towns.

The public healthcare system in Mozambique is basic and limited. Private clinics can be found in Maputo and larger cities in Mozambique. Mozambique lies in a malaria zone, so the necessary precautions should be taken: Avoiding mosquito bites by using nets, candles and sprays is recommended.

Vaccinations for diphtheria, hepatitis A, tetanus and typhoid are recommended. Tap water in Mozambique is not safe to drink, so bottled or boiled water should be used instead. Communication and transport services are available at various costs.

The security situation in area north, Nampula and Niassa provinces are relatively calm. The biggest concern is criminality in the main urban centres of Nampula, Nacala, and Niassa where there are many medium and high-income individuals and business activities.

In Nampula, basic health facilities and food shops/restaurant are available. Accommodation can be found through house renting from the private sector.

Additional Qualifications



BA: Anthropology (Required), BA: Cultural Studies (Required), BA: Human Rights (Required), BA: International Development (Required), BA: International Law (Required), BA: International Social Work (Required), BA: Political Science (Required), BA: Social Science (Required)


Work Experience

Annual Budget OL in Operation/Office, Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Workforce to Supervise, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Internally Displaced Persons, Working with Persons of Concern: Refugees


Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Managing performance, Managing resource, Organizational awareness, Political awareness, Stakeholder management, Teamwork & collaboration

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Bi-annual Compendium 2022 Part B – November 2022

Functional clearance

This position doesn't require a functional clearance
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