Teller (FAO Credit Union)

21032103

Staff in the General Service category are recruited locally from the Primary Location area, which is where the office is located.

• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
• Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination　　
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality
• FAO staff are subject to the authority of the Director-General, who may assign them to any of the activities or offices of the Organization.

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.

Organizational Setting

The Finance Division recommends and administers financial policies and procedures that meet the highest professional standards; keeps accounts that accurately record financial activities and meet the requirements of internal and external audits; prepares reports to accurately portray the financial status of the Organization and its activities; ensures that the Organization's financial resources are securely kept and productively employed while in FAO's custody; oversees financial operations wherever performed in the Organization; and ensures that all disbursements are timely and made in accordance with established policies and procedures.
The Credit Union (CU) is a self-funded operation that started in 1954 and which was formally integrated into FAO in January 1976. The CU helps staff by providing an avenue for their savings as well as extending them credit facilities. It is a convenient, free-of-charge and hassle-free service to help staff members.

Main purpose

The Teller (FAO Credit Union) performs a large variety of routine administrative and financial duties in support of the CU’s activities and in particular executes loans and savings related transactions in two currencies and performs the end of day activities. The incumbent exercises judgment, identifies errors and supports sound financial practice.

Supervision Received/Exercised

The Teller (FAO Credit Union) reports to the Member Services Officer, CSFU. He/she acts independently on routine matters. Supervision received is focused on the quality of the work performed and provides for on-the-job learning.

Working Relationships

The Teller (FAO Credit Union) interacts with a variety of colleagues within the work unit and with immediate clients served within the Organization, providing routine assistance to promote the effective and efficient delivery of finance-related services.

Main Purpose

The Teller (FAO Credit Union) performs a large variety of routine administrative and financial duties in support of the CU’s activities and in particular executes loans and savings related transactions in two currencies and performs the end of day activities. The incumbent exercises judgment, identifies errors and supports sound financial practice.

Key Functions/Results

• Process member savings and loan transaction requests;
• Apply CU rules and policies governing loans and savings;
• Assist members with the CU account opening/closures and online services;
• Perform support operations (bank reconciliations, depositing credit notes, creating beneficiary account templates, account certificates and other miscellaneous requests);
• Perform End of Day and Quarterly processing;
• Liaise with members on matters relating to their CU account;
• Ensure proper archiving of member’s correspondence and filing of the End of Day reports;
• Update members’ records regarding personnel actions;
• Perform other duties as required.

Impact of Work

The incumbent’s work impacts on the timely and efficient delivery of financial support services and on the overall output of the work unit. Working in an efficient, precise and confidential manner strengthens the trust between members and the CU.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

Education: Secondary School Education.
Experience: Two years of relevant experience in finance/budget-related support work.
Languages: Working knowledge (proficient - level C) of English and limited knowledge (intermediate - level B) of one of the other FAO languages (Arabic, Chinese, French, Russian or Spanish).
IT Skills: Good knowledge of the MS Office applications, Internet and office technology equipment

Residency: General Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing visa/work permit, and reside within commuting distance of the duty station at the time of the application. "Commuting distance" means the distance within which staff members can travel daily between their place of work and their residence.

FAO Core Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Knowledge of the communication and documentation standards
• Knowledge of corporate computerized financial/travel/human resources systems and administrative procedures and policies
• Thorough knowledge of double-entry bookkeeping and experience in accounting and dual currency transactions
• Ability to analyse situations accurately and carry out instructions with limited supervision
• Customer service orientation, initiative, good planning skills and ability to establish priorities, standards and deadlines. Courtesy, tact, discretion and ability to establish and maintain effective working relationships with people of different national and cultural backgrounds and as part of a team

Desirable Qualifications and Skills

• Knowledge and understanding of activities related to transactions pertaining to a CU
• Working knowledge of Arabic, Chinese, French, Russian or Spanish.
• Limited experience in a wide range of services of a financial nature
• Good knowledge of FAO's financial rules and regulations, accounting policies and practices

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