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Section Head, HR Services(P5)


  • Organization: IAEA - International Atomic Energy Agency
  • Location: Vienna
  • Grade: Senior level - P-5, International Professional - Internationally recruited position
  • Occupational Groups:
    • Human Resources
    • Managerial positions
  • Closing Date: Closed

This is a re-opening of the vacancy. Candidates who already applied do not need to re-submit an application.

Organizational Setting

The Division of Human Resources (MTHR), within the Department of Management, plans, acquires and manages human resources to effectively implement the IAEA programmes. It thus delivers the full spectrum of human resource services, including HR organizational development and planning, talent acquisition and development, performance management, and administration of compensation and benefits. The Division serves a multicultural workforce of approximately 2300 people from diverse scientific, technical, managerial and professional disciplines.

The HR Service Section (HSS) provides the Agency’s staff and personnel with HR services and advice in the areas of administration of benefits and entitlements, administration of contracts and contract extensions, and on-boarding/off-boarding of staff.


Main Purpose

Reporting to the Director of Human Resources (DIR-MTHR), the Section Head, HR Services Section (HSS) leads the team that implements efficiently and effectively the programmatic objectives of the HR Services Section through developing innovative policies and streamlining of existing processes. The Section Head, HSS creates and sustains an environment that enables MTHR to meet its strategic objectives and strengthen human resource management across the Agency. The Section Head, HSS leads and manages the Section’s functions in the area of HR Services, in particular the help desk operations, administration of benefits and entitlements, administration of contracts and contract extensions, and on-boarding/off-boarding of staff.



The Section Head is\: (1) a dynamic leader and manager, providing guidance and managerial support to the team and deploying resources in the most efficient and effective manner; (2) a substantive human resources expert, leveraging knowledge and experience in the field of policy development, knowledge management, and process improvement; (3) an adviser in matters of strategy, policy and complex cases relating to benefits and entitlements, and; (4) a change agent, actively mobilizing staff and resources to implement required changes.


Functions / Key Results Expected

As part of the MTHR leadership team, the Section Head (HSS) will have the following key responsibilities\:

Leadership\: The Section Head is accountable for the management of human resource programmes and staff, and catalysing technical leadership in a broad range of HR specialty areas.  The Section Head leads the HR Services Section with responsibility for work planning and organization, supervision of the work of the Section, and establishing and monitoring performance management indicators of success. The Section Head manages resources in the most efficient and effective manner in alignment with programmatic requirements.  The Section Head is accountable for knowledge management by ensuring that HR knowledge content is continuously updated and available, and that best practices are identified, documented and distributed. The Section Head is responsible for providing excellent client service in line with best practice in HR Services.

Policy development and implementation\:  The Section Head conducts regular reviews of policies, procedures, and practices; develops and recommends improvements as necessary, and ensures timely communication of changes in personnel policies and procedures to staff and management.  The Section Head proactively introduces innovative solutions to support achievement of the Agency needs and effectiveness, and advises in matters of strategy, policy and complex cases relating to the area of responsibility. 


Salaries and allowances\: The Section Head acts as focal point for all matters relating to salaries and allowances. Represent the IAEA and provide substantive input at inter-Agency committees, boards and working groups on the review of UN Common System benefits and entitlements, such as pension benefits, allowances, grants, leave and travel entitlements and compensation issues, such as salary surveys, post adjustment, as required. The Section Head provides advice to senior management on complex cases relating to benefits and entitlements. Advise managers and staff on issues related to the service areas and design, develop and present related information.

HR Service Centre\:  The Section Head leads the management of the HR Service Centre by standardizing and simplifying processes, defining clear responsibilities and ensuring proper training for members of the team.  The Section Head ensures the consistent and efficient administration of staff and their conditions of service.


Competencies and Expertise

Core Competencies




Planning and Organizing

Sets clearly defined objectives for himself/herself and the team or Section. Identifies and organizes deployment of resources based on assessed needs, taking into account possible changing circumstances. Monitors team’s performance in meeting the assigned deadlines and milestones.



Encourages open communication and builds consensus. Uses tact and discretion in dealing with sensitive information, and keeps staff informed of decisions and directives as appropriate.


Achieving Results

Sets realistic targets for himself/herself and for the team; ensures availability of resources and supports staff members in achieving results. Monitors progress and performance; evaluates achievements and integrates lessons learned.



Encourages teamwork, builds effective teams and resolves problems by creating a supportive and collaborative team spirit, remaining mindful of the need to collaborate with people outside the immediate area of responsibility.

Functional Competencies




Client orientation

Examines client plans and develops services and options to support ongoing relationships. Develops solutions that add value to the Agency’s programmes and operations.


Knowledge sharing and learning

Identifies and establishes systems and mechanisms to facilitate development of best practice and knowledge management. Encourages staff members to learn continuously and to share knowledge through mentoring, networking and development, and training opportunities.


Technical/scientific credibility

Provides guidance and advice in his/her area of expertise on the application of scientific/professional methods, procedures and approaches.

Required Expertise



Expertise Description


Human Resources

International Human Resource Management

In-depth knowledge of international human resources management principles, planning concepts and staff planning systems


Human Resources

Strategic Human Resource Management

Advanced understanding of organizational development with the ability to provide advice on strategic management of human resources

Qualifications, Experience and Language skills

  • Advanced university degree (Master’s degree or equivalent) in human resources management, business or public administration, law or a related field.
  • A first level university degree (Bachelor's degree or equivalent) in human resources management, business or public administration, law or a related field with 4 additional years of relevant work experience, may be accepted in lieu of the advanced university degree.
  • Thorough knowledge of human resources principles, management and practices as well as procedures and operations in an international organization. Proven ability to be a collaborative leader and creative problem solver who has demonstrated success as a transformational leader in building a high performing team.
  • Minimum of 10 years progressively responsible experience in human resources or a related area, of which at least five years in a managerial position at the international level.
  • Knowledge of best practices in international human resources management in the private sector and/or UN Common System an advantage. At least 3 years in a strategic partnership role, supporting and influencing senior executive leadership.
  • Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.



The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $92731 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 39318, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks' annual vacation, home leave, pension plan and health insurance

Applications from qualified women and candidates from developing countries are encouraged

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values)\: Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process.


This vacancy is now closed.
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