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Information Management Team Lead - (ICT Advisor) - Homebased

Remote | Home Based - May require travel

  • Organization: UNOPS - United Nations Office for Project Services
  • Location: Remote | Home Based - May require travel
  • Grade: Mid level - LICA-11, Local Individual Contractors Agreement
  • Occupational Groups:
    • Operations and Administrations
    • Statistics
    • Information Technology and Computer Science
    • Documentation and Information Management
    • Managerial positions
  • Closing Date: Closed

Background Information - PSC

Peace and Security Cluster

The UNOPS Peace and Security Cluster (PSC) is a principal service provider in the field of mine action with the United Nations Mine Action Service (UNMAS), UNDP, UNICEF, Governments of mine-affected countries and other mine action partners.  It is led by the Director, who has overall authority and accountability for the performance PSC on behalf of its clients.  The Director is responsible for administering and providing oversight of the day-to-day management of the Project Field offices, both according to the client requirements and in line with UNOPS rules and regulations.

Background Information - Job-specific

**Even though the position is home-based, the type of confract awarded (international or local) will be determined based on the incumbent's legal status in their country of residence.**

The PSC Information Management and Analytics Team (IMAT) is responsible for the provision of services intended to maximize the value and insight harnessed from data and information, thereby helping to enable our partners to deliver their global mandates in mitigating the threat and impact of explosive hazards as part of PSC’s mission.  The IMAT’s key functional areas are (1) data collection and management, (2) business intelligence and analytics, and (3) knowledge management.

A key IMAT initiative is the implementation of a global information management system for UNOPS’ partner UNMAS, which is focused on the digitalized work ows supporting the collection and analysis of high-quality and consistent data across eld programmes to facilitate decision-making and information sharing.

Functional Responsibilities

Under the supervision of the UNOPS PSC RQP Project Management Advisor, responsibilities of the incumbent include:

Summary of key functions and duties:

  • Project Planning and Management

  • Business Intelligence and Data Analytics

  • Training and Technical Support

  • People Management

1.      Project Planning and Management

  • Lead the implementation of a Global Information Management System Project (Global IMS) for UNMAS field programmes as well as UNOPS PSC NY and UNMAS HQ.

  • Lead the development and incubation of programme level projects with coordination of field programme IM Officers.

  • Coordinate and lead business and scope analysis, gathering of requirements and documentation, preliminary system analysis, data cleansing and enrichment, migration, and change management initiatives.

  • Lead the planning, execution and monitoring of Project Management activities as directed by UNOPS PSC HQ.

  • Contribute to the tracking and reporting times and efforts invested on the assigned tasks by the wider IM Officer communities.

  • Coordinate multiple teams assignments for balancing of IM capacity against multiple client requirements.

2.      Business Intelligence and Data Analytics

  • Manage and maintain UNOPS PSC’s systems and information architecture using platforms and services such as Google Cloud Platform (including Cloud SQL, Big Query and Data Studio in particular), ArcGIS Enterprise (ArcGIS Pro, Operations Dashboard, Survey 123, Webapps, etc...), Google G-Suite, among others to facilitate sustainable and insightful information management solutions.

  • Manage the implementation of UNOPS knowledge management strategy, and design and develop system based support and solutions for PSC teams.

  • Facilitate the integration of Operational and Programme level BI systems to inform Planning & Prioritization.

  • Manage the development of various types of information and analytical products used within dashboards and ArcGIS web applications.

  • Translate business requirements into functional and technical requirements and products, working with multiple UN and non-UN stakeholders when needed.

  • Ensure efficient implementation of assigned programmes and activities, focused on system design, planning, and delivery of the UNMAS programmes global IMS, which is based on ArcGIS Enterprise, to facilitate digitized processes supporting the collection, storage and analysis of data.

  • Conduct training, workshops, and other capacity-building activities for UNOPS PSC personnel and relevant stakeholders on using information management, knowledge management, and analytics tools.

  • Produce timely and actionable information which helps drive business results and guide decision-making processes. Devise and promote effective analytic models and creative data visualization to derive actionable intelligence.

  • Provide advice to multiple Chiefs of Operations, IM Focal Points, Heads of Programmes, and other stakeholders on matters related to Business Intelligence and Business Analytics.

  • Provide leadership in developing, deploying, and managing mission support management's data collection and analytics-based reporting solutions to provide actionable intelligence to the mission senior management team and mission support unit and section chiefs. 

3.      Training and Technical Support

  • Assess Business Intelligence (BI) training needs; identify, design and coordinate the delivery of BI training programs to staff at all levels.

  • Provide end user training and documentation, as required.

  • Lead the creation of technical documentation.

  • Provide Technical workshops and seminars to IM focal points and partners.

4.       People management

  • Mentor and advise IM personnel in planning, execution and delivery of allocated projects, ensuring incorporation of best operational processes.

  • Support in recruitment, train, guide, empower and develop the IMAT team, with consideration for individual training and development needs. 

  • Promote teamwork, collaboration and diversity by providing the IMAT team with clear direction, objectives and guidance to enable them to perform their duties responsibly, effectively and efficiently.

 Perform other tasks and responsibilities relevant to the scope of work as assigned.

Education/Experience/Language requirements

  • Advanced University degree (Master degree or equivalent) with 7 years of relevant experience; or 

  • A first level university degree (Bachelor degree) with 9 years of relevant experience.

Work Experience
  • Relevant experience is defined as experience in business intelligence and analysis, information management information technology, or business process re-engineering 

  • Experience with ArcGIS or other related GIS tools is required

  • Experience in the delivery of Business Intelligence solutions using Google Data Studio, ArcGIS Enterprise, Power BI, Tableau, or other modern analytic tools is required.

  • Experience in defining and documenting system requirements is desired

  • Experience in organizing and delivering training in the area of business intelligence is desired

  • Fluency in English (reading, speaking, and writing) is required.


Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above)
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Additional Considerations

**Even though the position is home-based, the type of confract awarded (international or local) will be determined based on the incumbent's legal status in their country of residence.**
  • Please note that the closing date is midnight Copenhagen time.
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • UNOPS embraces diversity and it is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, or disability.
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  
  • All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter, UN Staff Regulations and Rules, UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
  • It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

Contract type, level and duration

Contract type: ICA Contract level: LICA-11
Contract duration: Open - ended (subject to organizational requirements, availability of funds and satisfactory performance.)

For more details about the ICA contractual modality, please follow this link: 

Background Information - UNOPS

UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian, and development projects around the world. Our mission is to help people build better lives and countries achieve peace and sustainable development.
UNOPS areas of expertise cover infrastructure, procurement, project management, financial management, and human resources.

Working with us
We are proud of our people. With a wealth of knowledge and skills in various disciplines – engineering, finance, human resources, ICT, leadership, project management, procurement, and more – they help tackle some of the biggest challenges of our time. Their work around the world supports progress toward the Sustainable Development Goals (SDGs).

At UNOPS, we offer a range of short- and long-term opportunities in various environments and duty stations – from Denmark and Kenya to Mexico, Switzerland, Myanmar, Senegal, Uganda, and many more.

With over 5,000 UNOPS personnel and approximately 7,400 personnel recruited on behalf of our partners, spread across 80 countries, our workforce represents a range of nationalities and cultures. We promote a balanced and diverse labor force — a strength that helps us better understand and address our partners’ needs. We continually strive to maintain our gender-balanced workplace. We encourage qualified underrepresented groups as per UNOPS Gender, Diversity, and Inclusion Strategy to apply for our vacancies.

Work life harmonization
UNOPS values its people and recognizes the importance of balancing professional and personal demands.

This vacancy is now closed.
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