Consultant – Information Technology

Communication and Knowledge Management officer

New Delhi

Jhpiego is a nonprofit global health leader and Johns Hopkins University affiliate that is saving lives, improving health and transforming futures. We partner with governments, health experts and local communities to build the skills and systems that guarantee a healthier future for women and families. Jhpiego translates the best science and practice into moments of care that can mean the difference between life and death for women and families. The moment a woman gives birth; the moment a midwife helps a newborn to breath. Through our partnerships, we are revolutionizing health care for the world’s most disadvantaged and vulnerable people.

In India, Jhpiego works across various states in close collaboration with national and state governments, providing technical assistance in the areas of family planning, maternal and child health, strengthening human resources for health, and non-communicable diseases. These programs are funded by USAID, Bill & Melinda Gates Foundation, David & Lucile Packard Foundation, Children’s Investment Fund Foundation (CIFF), MSD for Mothers and others.

Integrated Women in Health Network (iWin) is a MNCH project funded by Takeda Pharmaceuticals. With the existing government systems, Jhpiego aims to establish Client-Centered, Continuous and Coordinated Care (5C). Jhpiego will support the government in improving current systems, strengthening existing capacity and improving the quality of care under the initiative. Additionally, initiative will address systemic and operational challenges in the delivery of MNH care by leveraging new advancements, technology, and finance to create a robust and replicable “maternal and child health unit”

Under the Project iWin, Jhpiego is hiring Knowledge Management Specialist based at Delhi. This position will report to Department/ Project head.

Responsibilities :

• Create a knowledge management strategy and framework
• Conduct rapid KM needs assessment
• Lead development of country KM plan (along with key country program, management, technical, and MEL staff)
• Ensure documentation and dissemination planning is completed in the first 6 months of the program and re-visited once per year
• Support program and technical staff to develop dissemination products
• Work with communications officer to determine how to best share knowledge to both internal and external stakeholders/audiences, including print and electronic information
• Identify, plan, and conduct knowledge exchange moments with country stakeholders: virtual meetings/conferences; learning visits between sites, districts, regions, or countries; and other knowledge-sharing mechanisms to ensure learning among government staff, implementing partners, donors, non-governmental organizations (NGOs), communities, and other stakeholders.
• Coordinate with country program and technical staff and HQ KM Advisor to plan crossMOMENTUM knowledge exchange opportunities
• Ensure regular knowledge management of all program documents, including photos, documents, videos, reports, presentations, concept notes, government letters, event reports, IEC materials, etc.
• Develop, and execute a social media strategy for amplifying project’s work and enhancing external visibility. Manage project’s social media activities especially Twitter, LinkedIn and other channels.
• Engage with other relevant stakeholders both internal and external for strengthening external communications.
• Develop and design external communication products like newsletters; brochures; e-newsletters, factsheets, infographics, IEC posters etc.
• Ensure internal communications through ICO notes, Yammer (Internal Social media platform) and other methods.
• Support COP and program team in developing/compiling reports, presentations for submission to the donors, and key stakeholders including regulatory bodies, various ministries, and partner agencies.
• Assemble briefing materials and prepare power-point and other presentations, in collaboration with the Program team.
• Undertake field visits to interact with various stakeholders for documentation and capture high quality photographs and video shots covering various aspects of project’s work.
• Document and disseminate progress and achievements for dissemination with internal and external stakeholders.

Abilities/Skills :

• Good skills in capturing, analyzing, managing, retrieving and disseminating information effectively using appropriate information systems.
• Good knowledge and understanding of information and communications technology.
• Good communication and interpersonal skills.
• Excellent computer skills, including developing graphics for presentation materials
• Ability to multi task and work in a multi-cultural team.
• Excellent organizational skills.

Qualifications / Experience / Knowledge :
• University degree (Master’s) in social, communications, or related field.
• Minimal working experience of 5 years in knowledge management, communication, network facilitation or related field.
• Has experience using digital and social media to stimulate conversations with stakeholders, develop strategies to position across websites, blogs and other channels.
• Demonstrates ability and the necessary organizational skills to take initiative, personal ownership, and accountability to meet deadlines, work under pressure, balance competing demands and achieve agreed-upon results
• Preferably prior experience in USAID funded project.

Jhpiego offers highly dynamic and enabling work environment and provides competitive compensation based on experience and background. Interested candidates should submit their application with a covering note to jhpiegoindiahr@jhpiego.org

Due to high volume of applications, only shortlisted applicants will receive a response from Jhpiego HR.