Information Management Officer

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 192-member National Societies. The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.”  The IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises. 

The IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member National Societies and the International Committee of the Red Cross (ICRC). The work of the IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. 

The IFRC is led by its Secretary General, and has its Headquarters in Geneva, Switzerland. The Headquarters are organized into three main Divisions: (i) National Society Development and Operations Coordination; (ii) Global Relations, Humanitarian Diplomacy and Digitalization; and (iii) Management Policy, Strategy and Corporate Services.

The IFRC has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas.  The IFRC also has country cluster delegation and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat.

The IFRC Country Delegation is in Ukraine since 1997. Since the conflict escalation on 24 February 2022, the Delegation in Ukraine has dramatically expanded to respond to the humanitarian crises resulted from the conflict escalation in the country. The IFRC has launched an Emergency Appeal for Ukraine and impacted countries that is coordinated on a regional level and supported in the initial months by a large number of Surge delegates in the impacted countries and in the Europe Regional Office, while continuously building National Society capacities in-country. ICRC, IFRC and numerous Partner National Societies are integrating their capacities to provide coordinated crisis response in Ukraine and the neighboring countries. Operations are led and coordinated on a country level whenever possible, integrated under existing Country and Cluster Delegations, through Operations Managers reporting to Heads of Country or Cluster Delegation. 

The position is based in Kyiv, Ukraine, and is aimed to provide support to the IM needs of the Country delegation, the Ukrainian Read Cross Society and to the response operations on the crisis in Ukraine.

The Information Management (IM) Officer will be responsible for timely, efficient, effective, and innovative information management approaches for the IFRC and the Ukrainian Red Cross Society (URCS) operation, including on disaster and crisis preparedness, prevention, response, and recovery. 

IM Officer is responsible for providing expert technical operational support and guidance to IFRC and URCS in various IM issues. Among the key priorities are to establish a national data management system for the collection and analysis of data on indicators for the current and future projects and programmes and dissemination of information in a timely manner and helpful format (in line with IFRC standards), which will provide greater transparency and accountability, and allow for analysis of protection trends and needs and monitoring the effectiveness of the interventions. Also, the purpose of this position would be to encourage and support both more informed decision-making and better coordination in operations. This includes the creation and maintenance of the established IM systems for the operation and response, building skills and capacities in data literacy, enhancing data readiness, and improving capacities in working with tools and technologies for evidence-based decision-making in IFRC and National Societies, by providing technical guidance and facilitating training when needed.

Data and Information Management Services:

• Support in the design and implementation of the IM URCS/Movement Unified Plan, centred on the delivery of reliable, accessible, user-friendly, relevant, appropriate, and timely information to support the needs of URCS.
• Support teams to identify new information and data requirements in support of operations, including appropriate secondary data and information resources.
• Provide quality control and technical guidance over tools that support data collection and analysis such as Data Entry & Exploration Platform (DEEP), KoBo Toolbox, Red Rose, EspoCRM, and GO, as well, as technical support for the use and maintenance of messaging platforms used for community communication such as TextIt and RocketChat.
• Oversee the operational data infrastructure for IFRC-supported operations in the country; this includes the GO platform operational pages, overseeing and connecting activity reporting to the GO 3W and providing National Society and sectorial colleagues with guidance and support
• Support National Societies and IFRC in ensuring quality of data collection processes and data management including encoding, storing, and transferring data to key stakeholders.
• Liaise with technical and thematic stakeholders to ensure their operational IM needs are met, as well work closely with Planning, Monitoring, Evaluation & Reporting (PMER) colleagues to ensure data flows to meet operational reporting requirements.
• Ensure timely preparation and generation of information products such as infographics, dashboards and maps for information sharing and dissemination to relevant stakeholders.
• Monitor the effective use of information management systems and resources, application of relevant tools and procedures, identify information management gaps and undertake to address the gaps where necessary. 

Data and Information Management Capacity Improvement:

• t="auto">Facilitate training and dissemination on information management standards, procedures, and tools to IFRC offices and National Society with the view of enhancing their data and information management capacities. 
• Facilitate sessions aimed at building data literacy at strategic and operational levels of the IFRC.
• Provide technical guidance and support to National Society to improve their data collection, analysis, and data-driven decision-making capacities.
• Support National Society to implement and integrate IFRC Mobile Data Collection standard tools and software.

Emergency operations support:

• Facilitate the preparation of accurate and timely operational analyses as well as deliver information management inputs for briefing notes and situational updates to be submitted to the Operations Leadership.
• Provide support to operations in geographic and registration data management, and ensure consistency and inter-operability between registration data, other operational data sets and statistical reporting.
• When required, deploy (potentially on short notice) to different oblasts to provide emergency response information management support, including support for information analysis and assessments.

Coordination and Networking: 

• Collaborate with stakeholders within the Movement – and where necessary with external agencies – to determine required data sets, agree on data sharing, define data gaps, and agree on collaboration in obtaining missing data.
• Build and maintain relationships with Red Cross Red Crescent information management experts in the IFRC IM network and SIMS to gain access to relevant sources of data, and data/information services.
• Contribute that IFRC emergency operations provide inputs for inter-agency 5W as appropriate.   
• Maintain functional networks and coordination with Movement partners, UN agencies and other humanitarian actors to ensure that IFRC is up to date on best practices and emerging trends related to information management.

Required:

• University education or equivalent of qualifying experience in Computer Science, Information Systems and Management or a similar field
• Technical training in information technology, demography, statistics, GIS, social sciences, analysis, needs assessments or a related field

Preferred:

• IFRC training in Mobile Data Collection, Survey Design & Humanitarian Information Analysis

Required:

• 3 years’ experience in the development and use of GIS, database systems, data visualization and other information management tools, systems, and procedures.
• Experience/knowledge of mobile data collection tools, such as KoBo, and data visualization software such as PowerBI, and Tableau.

Preferred:

• Experience in providing IM support in a disaster response and recovery operation  
• Experience working for the Red Cross/Red Crescent, preferably IFRC or for another humanitarian agency 
• Experience building a network and/or team, especially a remote team
• Experience/knowledge on Customer Management Relationship systems, such as EspoCRM
• Experience/knowledge on automation platforms, such as Microsoft Power Automate and TextIt.

Required:

• High-level digital and software knowledge (including experience with Excel, Power BI, GIS software, API usage)
• Good analytical skills and the ability to provide solutions in high pressured environments
• Skills in technical installation, troubleshooting and support for IM system hardware  
• Fluently spoken and written English, Ukrainian and Russian

Preferred:

• Skills in developing and training staff
• Skills in negotiation and building relations 
• Solid and tested team coordination and/or support skills
• Good command of another IFRC official language (French, Spanish, or Arabic)

VALUES: Respect for diversity; Integrity; Professionalism; Accountability

CORE COMPETENCIES: Communication; Collaboration and Teamwork; Judgement and Decision Making; National Societies and Customer Relations; Creativity and Innovation; Building Trust