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Senior Program Officer, Interpretation Services

New York City

  • Organization: IRC - International Rescue Committee
  • Location: New York City
  • Grade: Mid level - Mid level
  • Occupational Groups:
    • Project and Programme Management
  • Closing Date: Closed

Job Overview:  The headquarters (HQ) Resettlement Team oversees the implementation and quality of services for refugees within their early resettlement period. The team supports IRC local office staff in implementing high quality programs by providing technical assistance, training and monitoring. The Senior Program Officer for Interpretation Services oversees the quality, accessibility and availability of interpretation and translation services, including training of both direct service staff as well as interpreters. The SPO leads the development of interpretation and translation guidance for Resettlement team grant programs based on review of program guidelines, analysis of monitoring results, and other changes in coordination with Resettlement team leads The SPO supports local offices with achieving compliance and programmatic objectives through the provision of appropriate interpretation and translation in accordance with the Culturally and Linguistically Appropriate Services (CLAS) and Accountability to Affected Populations (AAP) standards set forth by the Bureau of Population, Refugees and Migration (PRM) and the Office of Refugee Resettlement (ORR). The Senior Program Officer supports the Deputy Director in developing a sustainable interpretation network through close collaboration with the HQ Resettlement Team and local offices, building upon IRC’s already existing infrastructure of interpretation. The Senior Program Officer reports to the Deputy Director for Initial Resettlement within the Resettlement, Asylum and Integration Department in the US.

Major Responsibilities:

  • Lead the overall management and implementation of the interpretation and translation services within the HQ Resettlement team: provide strategic direction in setting goals and metrics, streamline training, and create a sustainable interpretation services network, serve as the subject matter expert for interpretation and translation services under the Reception & Placement (R&P), Matching Grant (MG) and Preferred Communities (PC) programs.
  • Provide training, technical assistance and support to local interpretation and translation services coordinators and interpreters to set standards for training and services provided.
  • In collaboration with the leads of Initial Resettlement, Matching Grant, and Preferred Communities, ensure interpretation services in offices meet federal donor requirements.
  • Responsible for the continued development and procurement of resources for interpretation and translation services
  • Lead and inform the development of interpretation training and technical assistance plan to ensure local offices have the tools they need to provide quality interpretation. This includes diverse training and dissemination practices for adult learners.  
  • Present trends and address shifting language needs across the network  to assist them in improving outcomes. Conduct data analysis and present information to program leads.
  • Develop written standards for interpretation services for the R&P, MG and PC in alignment with CLAS and AAP standards.
  • Responsible for the development and implementation of training material geared to both interpreters and to staff who work with interpreters.
  • Contribute interpretation standards to the monitoring framework including alignment with CLAS and AAP practices.
  •  Assist in monitoring of local offices for compliance with program guidelines in relation to interpretation; conduct data analysis of interpretations services and potential gaps.
  • Develops interpretation and translation guidance for Resettlement team grant programs based on review of program guidelines, analysis of monitoring results, and other changes in coordination with Resettlement team leads.

Job Requirements:

  • Bachelor’s degree or; 
  • Minimum five years progressive non-profit experience, preferably with experience in resettlement services.
  • Relevant professional experience in leading and designing interpretation programs, minimum of 2-4 years’ experience strongly preferred.

Preferred experience & skills:

  • Demonstrated knowledge of US Refugee Resettlement Programs;
  • Demonstrated experience with training adult learners
  • Demonstrated knowledge in the usage and analysis of data

Demonstrated Skills and Competencies:

  • Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications.
  • Strong analytic problem-solving skills.
  • Ability to work both independently and in a dynamic, cross-functional global team structure.
  • Demonstrated ability to work effectively and collaboratively with stakeholders at all levels
  • Strong relationship building, diplomacy, and networking skills; ability to effectively build internal
    and external relationships.
  • Demonstrated success working and communicating effectively in a multi-cultural environment.
    Self-starter with excellent problem-solving skills combined with the proven ability to prioritize
    and manage time effectively.
  • Attention to detail and accuracy in work product.
  • Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is
  • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and
    other digital tools for data entry, data analysis, research, and problem-solving purposes.

Working Environment:  

  • A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
  • This role may require working remotely full or part time and part time remote employees may be required to share workspace.
  •  May require occasional weekend and/or evening work
  • Up to 25% of domestic travel as needed.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions.  All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits.  In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.



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