Background
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

The United Nations Development Programme is the global development network of the United Nations system that is on the ground in 177 countries, with its Headquarters in New York, USA. The Bureau for Management Services (BMS) is a central Bureau tasked with the development of corporate strategies, policies, tools and systems in key cross-cutting management areas. Drawing on sound analytics and a risk-management approach, BMS supports the achievement of development results through management advice, innovative business solutions, and other corporate services in line with international best practices and evolving needs and expectations of development partners. BMS also ensures policy adherence in operations management within UN Rules & Regulations, safeguarding UNDP’s accountability vis-à-vis Member States and other stakeholders. 

UNDP is an operational backbone to the UN system: providing payroll, financial transactions, common premises, treasury investment, procurement, legal services to UN agencies. UNDP provides IT support for 13 UN entities with 40,000 United Nations and external users of the UNDP’s ERP system, as well as information and communication technology (ICT) and application solutions for the United Nations field presence. To support the UNDP Digital Strategy and enable the digital transformation of the organization, the Office of Information & Technology Management (ITM) is tasked with developing and operating the enabling corporate technology platforms and providing related services that power the digital transformation including: (1) advice, administration and acceleration services to promote delivery of maximum business value of each platform; (2) a global service desk operation; (3) and outreach services to promote knowledge sharing and effective, agile planning and governance of technology development and utilization.

As part of its Digital Transformation, UNDP along with its partner agencies have now migrated to Quantum an Oracle Cloud ERP solution from the current legacy PeopleSoft application.  

Duties and Responsibilities
Technical support over cloud solutions
  • Understanding of technology solutions in an Cloud ERP environment
  • Understanding of development methods and approaches with Cloud ERP solutions
  • Provide technical analysis to support tickets raised

Development and analysis of cloud solutions

  • Design and develop solutions within an Oracle Cloud environment including, conversions, extensions, and reporting
  • Understand the data across functional areas in the cloud platform with a specific focus on finance, projects and procurement.
  • Provide guidance on configuration-leading practices.

Documentation in the technical knowledge repository

  • Develop materials on various support scenarios and functional use-cases
  • Assist in compiling material to the technical knowledge repository.

Institutional Arrangement

  • The Cloud Technical Analyst will report to the Chief Digtial Corporate Platforms
  • The candidate should be working during Eastern Standard Time (EST)
Competencies

Core

Achieve Results:

LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:

LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously:

LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility:

LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination:

LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner:

LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion:

LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies (insert up to 7 competencies)

Thematic Area

Name

Definition

Digital & Innovation

User-centered design, user research, user testing

Knowledge of user-centred design methodologies and ability to apply them practically

Information Management & Technology

IT Customer Support

Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience.

Information Management & Technology

User Experience and business analyst

Capacity to translate efficiently users needs in IT requirements around human-centred design principles. Knowledge of Oracle Cloud, Oracle PeopleSoft, SalesForce.com, and Microsoft product an asset.
Required Skills and Experience

Min. Education requirements

A Master’s degree (or equivalent) in computer science, electrical engineering, or software development, or a Bachelor’s degree (or equivalent) in the above disciplines with additional two years of relevant professional experience may also be considered.

Min. years of relevant work experience

Minimum 6 months of working experience working with ERP solutions including implementations and/or support roles.

Required  skills

  • Experience in technical development in an ERP environment is required
  • Experience with ERP platforms and enterprise applications is required

Desired skills in addition to the competencies covered in the Competencies section
  • Experience providing technical support for an ERP environment is desired;
  • Knowledge of solutions and business processes for Finance, Projects, and Procurement is desired
  • Experience with global international deployments is desired

Required Language(s)

  • Fluency in English is required
  • Working knowledge of other UN languages is desired.

Professional Certificates
  • N/A
Disclaimer
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. 
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
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