The ICT team at IIASA provides systems administration services for a wide range of generic and research specific ICT systems and services, as well as user support for MS Windows, Linux and mobile-based end-user devices. Additionally, the ICT department provides specific IT services, for scientific and research related work. These include the support and maintenance of hardware and software infrastructure for research related computing needs, e.g., ArcGIS, GAMS, MATLAB, Mathematica, HTCondor, RStudio, and SAS, various database services, e.g., Oracle, PostgreSQL and MySQL, and various IT environments, for running models, and web applications, and for publishing and sharing research related information and datasets. These IT environments support bare metal, containerized (Kubernetes) and virtualized (Hyper-V, VMWare, KVM) workloads.
MAIN DUTIES AND RESPONSIBILITIES
- Lead all ICT-related activities for the Institute and manage the ICT department.
- Implement and further develop the ICT plan, in support of the Institute’s strategic goals while continuously striving to identify and establish efficient and effective ICT systems at the Institute.
- Undertake periodic reviews of the ICT system and investigate areas for improvement to align with the needs of management and scientific staff.
- Maintain active awareness and knowledge of new ICT service and product developments.
- Ensure proper and timely planning, specification, procurement and implementation of hardware and software systems.
- Safeguard the availability and security of ICT systems (on-site and cloud-based), including email, file and application servers, domain controllers and other related ICT systems.
- Management of all server configurations and IT systems documentation, ensuring proper maintenance, support, backup and recovery.
- Liaise with suppliers to ensure outsourced services are maintained and implemented as per service level agreements and expectation.
- Continuous transformation and improvement of the operational efficiency of the Institute via the application of appropriate technologies.
- In line with the team spirit that prevails at IIASA, the incumbent may occasionally work on other tasks assigned by their superiors, that might not be directly related to this appointment but where the post holder has relevant experience and skills, and/or a shortage of immediate personnel capabilities requires such.
- Academic qualification in IT/Computer Science with a several years of experience in a technical management role within the field of IT operations.
- Hands-on experience with
- Enterprise IT architectures, integration, and data management,
- Redundant, highly available and performance-critical IT systems,
- Network administration,
- Windows and UNIX/Linux operating systems,
- Database systems and clusters (Oracle, PostgreSQL, MySQL),
- Monitoring and log analysis,
- APIs and data sharing systems,
- Scripting/programming experience with at least two of the following languages: Python, PHP, Javascript, Java, Powershell, Bash,
- Automation and configuration management systems, like Chef, Puppet or Ansible.
- In-depth knowledge of technical management and information analysis, with experience of applying technology to solve business problems.
- Expertise in data center management and data governance.
- Working knowledge with cloud computing services, and cloud native technologies.
- Excellent communication, interpersonal and report-writing skills in English, and the ability to grasp contemporary developments in ICT, and deal with complex IT issues and questions, and provide solutions.
- Highly team oriented with organizational, leadership, management, resource- mobilization, and decision making skills.
- Experience working in a research environment similar to IIASA advantageous.
