ICT Associate (Technology for Development: T4D), GS-6, Fixed Term, UNICEF Thailand Country Office, Bangkok, Thailand, Job No #559401

The office recognizes the strategic of the Information Communication Technology Division (lCTD) which is to transform and build partnerships with our stakeholders to successfully implement programmes globally through use of innovative, technology-enabled solutions for better outcomes for children. Under the direct supervision of the ICT Officer on daily work and technical oversight of the Innovation Officer on programme projects, the Technology for Development (T4D) Associate assists Country Office and Regional Office with the identification, assessment and implementation of ICT components into UNICEF programmes which includes but not limited to managing T4D related projects, engaging with key partners, identifying potential technology available in the market locally, building internal capacity, scaling up and rolling out technology-enabled programme initiatives. More specifically, the incumbent will mainly be accountable for the support of T4D (Technology for Development) programme initiatives in Bangkok (CO and RO) as well as related end-user support, ensuring effective/efficient support of innovative solutions to programme initiatives during the stages of innovation/formulation of idea, implementation/operationalization, scale-up and maintenance. The IT4D Associate is responsible for implementing various business support activities focusing T4D innovations in close coordination with the RO, HO, vendors, service-providers and partners from inside and outside the organization. The responsibilities include formulating/maintaining IT4D workplan, its implementation, reporting and relevant documentation including ensuring continued support to the partners during emergency is tested on regular basis.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up.

For every child, better future.

Learn about what we do to create a fair chance for every child in Thailand, click here.

How can you make a difference?

The office recognizes the strategic of the Information Communication Technology Division (lCTD) which is to transform and build partnerships with our stakeholders to successfully implement programmes globally through use of innovative, technology-enabled solutions for better outcomes for children. Under the direct supervision of the ICT Officer on daily work and technical oversight of the Innovation Officer on programme projects, the Technology for Development (T4D) Associate assists Country Office and Regional Office with the identification, assessment and implementation of ICT components into UNICEF programmes which includes but not limited to managing T4D related projects, engaging with key partners, identifying potential technology available in the market locally, building internal capacity, scaling up and rolling out technology-enabled programme initiatives.

More specifically, the incumbent will mainly be accountable for the support of T4D (Technology for Development) programme initiatives in Bangkok (CO and RO) as well as related end-user support, ensuring effective/efficient support of innovative solutions to programme initiatives during the stages of innovation/formulation of idea, implementation/operationalization, scale-up and maintenance. The IT4D Associate is responsible for implementing various business support activities focusing T4D innovations in close coordination with the RO, HO, vendors, service-providers and partners from inside and outside the organization. The responsibilities include formulating/maintaining IT4D workplan, its implementation, reporting and relevant documentation including ensuring continued support to the partners during emergency is tested on regular basis.

Major Responsibilities

1. Timely and effective support is on improvement of lCT services for innovative use of technology in programme interventions.

• Assists the supervisor in participation in programme discussions to leverage his/her technical skill to identify opportunities for innovative use of technology in programme initiatives.

• Works closely with relevant colleagues and stakeholders internally and externally to assist in the formulation of potential digital innovation solutions for UNICEF programmes.

• Provides support to programmes in any ICT related issues

• Supports project roll outs and implementation of new processes, including assisting in testing debugging and implementation of new application and systems.

• Assist the supervisor by collaborating with programme and communication section to identify and support improvement opportunities in programme delivery through the innovative use of technology. Propose options, assess risks, perform costs versus benefits analysis, and impacts on end-user products and services, business processes and systems.

• Assists in providing basic information relevant to implementation of projects for the ICT4D and Innovation projects/business cases.

2. Timely support Implementation strategy and T4D operations.

• Assist the supervisor on Implementation of T4D strategies, including support assessment of T4D gaps, opportunities, standard and guidelines.

• Support the supervisor on implementation of any T4D projects according to to regional/global strategies with local context taken into consideration.

3. Timely support and technical assistance provided to clients in the area of Technology for Development and work with stakeholders to on standards, procedures and partnerships for T4D projects to be adopted.

• Assist the supervisor in providing inputs, identify and package T4D solutions by working with colleagues in programmes as well as all partners, internally and externally, for use in a wide array of programme applications

• Ensure effective customer support in the area of Technology for Development by identifying the need and providing training as well as troubleshooting and ad-hoc technical assistance to the users. This involves development of an office training and support plan based upon the organizational requirements and an assessment of staff competencies and needs.

•  Analyses basic problems, identifies alternatives, tests and implement solutions once endorsed by the supervisor.

• Under supervision of the unit head, working closely with relevant colleagues, partners and stakeholders to provide assistance in implementation any IT4D-reltated projects.

4. Support research and knowledge management in the area Technology for Development

• Collect data, undertake analysis and prepare reports on existing initiatives and solutions.

• Assist in Capturing lessons learnt and best practices from various programmes, document and share resources available.

5. Serving as T4D focal point

• In support to the supervisor, act as a focal point of the office on T4D related matters.

Qualifications of Successful Candidate

Education:

• Completion of Secondary education supplemented with formal training (at university level) in Computer Science, Business Administration or computer related certification. Bachelor's degree in Computer Science preferred.

• Computer literacy and ability to effectively use standard office software, tools and technologies.

Work Experience:

• A minimum Six years practical professional work experience in information technology, out of which 3 years in IT for project development/implementation, as well as systematic methods of troubleshooting and analytical problem solving, providing assistance to users on ICT products and services, and use of applications and diagnostic tools.

• Practical experience with various computer platforms and applications:

      - Work experience in providing ICT support to remote field offices in developing countries an asset.

      - Work experience in emergencies.

      - In-depth technical knowledge related to software development and information systems management.

      - Experience in programme design, management and direct implementation of initiatives is strong asset

      - Experience in applying human-centered design approaches to social sector challenges is essential

Language Proficiency:

• Fluency in English and high fluency in Thai is required (written and verbal.) Working knowledge of another UN language an asset.

Technical Knowledge:

a) Common Technical Knowledge Required (for the job group)

• Practical knowledge of computer programming, software information management, data processing applications, database development, network administration, data communications, telecommunications, hardware and software installation, service management, end-user assistance, preparation of end-user documentation and manuals.

• UNICEF Field Offices environment and use of ProMS and/or SAP

• Knowledge of Help Desk tools and processes

b) Specific Technical Knowledge Required (for the job)

• Practical knowledge of Service Delivery processes (e.g., Incident Management, Problem Management, Configuration Management, Change Management, Release Management).

• Practical knowledge of Service Support (e.g., Service Level Management, Availability Management, Capacity Management, Financial Management, ICT Service Continuity Management, Security Management)

• Knowledge of ITIL standards of services support

• Knowledge of server operating systems, active directory services, network operating platforms

• Systems roll outs and implementation in large scale ICT environment

• Software development methodologies

• Practices and principles of systems support

• Practices and principles of ICT analysis, planning, design, implementation and problem resolution

• Trends in information technologies and services management

c) Technical Knowledge to be Acquired/Enhanced (for the job)

• Understanding of UNICEF ICT policies, procedures and guidelines (including Information Security Policy and Standards of Electronic Conduct.)

• Understanding of UN/UNICEF Financial rules and regulations, business processes and procedures.

• Understanding of UN Mission and system; and International Code of Conduct

• Understanding of UNICEF Mission Statement and observance of UNICEF Guiding Principles.

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) and Core Competencies (for staff without supervisory responsibilities):

▪ Demonstrates Self Awareness and Ethical Awareness (1)

▪ Works Collaboratively with others (1)

▪ Builds and Maintains Partnerships (1)

▪ Innovates and Embraces Change (1)

▪ Thinks and Acts Strategically (1)

▪ Drive to achieve impactful results (1)

▪ Manages ambiguity and complexity (1)

Functional Competencies:

▪ Analyzing (2)

▪ Applying Technical Expertise (2)

▪ Following instructions and Procedures (2)

▪ Planning and Organizing (2)

To view our competency framework, please visit here.

 
Successful candidate will be offered an attractive remuneration package under the UN system.

Only shortlisted candidates with pre-screening according to child safeguarding will be contacted and advance to the next stage of the selection process. 

Please send application and Performance Evaluation Reports (PERs) of the last two years no later than 13 March 2023.

 
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

 
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles.

UNICEF is committed to promote the protection and safeguarding of all children.

All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.