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Resettlement Manager


  • Organization: IRC - International Rescue Committee
  • Location: Oakland
  • Grade: Mid level - Mid level
  • Occupational Groups:
    • Human Settlements (Shelter, Housing, Land, Property)
    • Managerial positions
  • Closing Date: Closed

Background/IRC Summary:  The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. Founded in 1933, the IRC has a presence in over 45 countries and 24 offices in the United States; the IRC leads the way from harm to home.  

Job Overview/Summary: Under the direction of the Oakland Director, the Resettlement Manager is responsible for the overall management and supervision of IRC’s resettlement program under the federally funded Reception and Placement program for newly arriving refugees, along with two post-resettlement programs including the Afghan Health Promotion and the Afghan Integration and Resettlement Services programs; and a small program under our ARSI grant, supporting youth in local schools. This position is responsible for ensuring high quality case management services are delivered to clients, compliance with contract requirements and that reports are completed in a timely manner. In addition, this position oversees the coordination of housing and logistics services related to resettlement and new refugee arrivals, as well as AORs and language access as needed. This position also assists with general office administration including office leadership activities, staff training, events, grant & budget oversight and management, and relationship building with external partners.  This position oversees two Resettlement Coordinators and one Housing Coordinator.

Major Responsibilities:

Program Oversight

  • Manage the Reception and Placement Program as required under the US State Department’s Bureau of Population and Refugee Migration (PRM) Cooperative Agreement; Ensure program compliance, including the expenditure of direct assistance and flex funding;
  • Manage the ARSI School Integration, Afghan Health Promotion and the Afghan Integration and Resettlement Services programs; Ensure program compliance and timely reporting;
  • Ensure that all programs meet required grant outcomes, provide high-quality client care, and maintain data and documentation per funder requirements;
  • Monitor provision of services through regular and systematic file reviews, client interviews, ETO touchpoints and field visits, to ensure compliance with donor requirements and provision of quality services.
  • Oversee client surveys and ensure consistent and timely case file documentation;
  • Collaborate with regional AOR and P-3s POCs for completion of applications;
  • Ensure proper planning for increased numbers of arrivals, including the development of housing and case management relationships in new areas and potential satellite office sites.
  • Ensure language access for all clients and equitable program access and service provision for all clients;
  • Develop and maintain necessary community relationships. Coordinate and attend Quarterly Consultations and other community meetings, meet with local partners and coordinate services with appropriate agencies and organizations including: Resettlement Agencies, the Oakland Refugee & Immigrant Forum, Refugee Health Clinics, and other local service providers;
  • Work effectively with a team of Program Manager peers to ensure integrated, aligned and cross departmental programming;
  • Sustain and grow the Resettlement Department through grant writing, coordination and integration of services and the participation of other resource development efforts;
  • Oversee budget and approve expenses on Reception and Placement and other resettlement-related funds, ensuring costs are maintained within allocated budgets.

Staff Supervision

  • Supervise a team of coordinators and staff, including managing performance, creating staff development plans, creating a collaborative environment, impacting critical decisions, and promoting accountability;
  • Responsible for the direct supervision of Resettlement and Housing Coordinators, and indirect supervision of all Caseworkers, Housing and Logistics Specialists, Casework Assistants and Interpreters;
  • Provide weekly regular 1:1 individual supervision, coaching/mentoring, and performance feedback;
  • Create effective new staff onboarding and training materials; help to ensure strong, standardized onboarding systems and regular guidance and training;
  • Promote diversity and inclusion within the team and within the larger Oakland office;

Other Responsibilities

  • Serve as a key member of Oakland’s leadership team, participating in strategic and office-wide discussions and processes;
  • Participate in all program meetings, staff development activities, and fully engages as a member of the team;
  • Comply with all policies, procedures and protocols of the agency;
  • Work to promote an equitable and inclusive office environment;
  • Other related duties as assigned;

Key Working Relationships:

Position Reports to:  Oakland Director
Position directly supervises: Resettlement Coordinators, Housing Coordinator  

Position indirectly supervises: Caseworkers, Housing and Logistics Caseworker, Casework Assistants, and Interpreters.

Job Requirements:

  • Bachelor’s Degree in related field required; Masters in Human Services, Non Profit Management or similar advanced degree a benefit;
  • 5+ years of progressively responsible experience delivering social service programming such as case management, job training, health and human services, and related program areas;
  • Experience with resettlement services;
  • 5+ years of supervisory experience of a multi-person, diverse staff required;
  • A track record of successful grant & budget management and supervision required;
  • Experience managing a federally-funded program with significant case file documentation required;
  • Experience with immigrant and refugee populations strongly preferred;
  • Ability to speak target population language strongly preferred;
  • Excellent communication/teaching skills, both oral and written;
  • Ability to work with limited English speaking populations;
  • Familiarity with computer programs including: MS Word, Power Point, Access and Excel, Integra, Power Bi

Working Environment:  Hybrid work schedule, standard office environment; some travel in and around the service delivery area required.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits.  In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 


This vacancy is now closed.
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