Client Benefits Specialist
- Organization: IRC - International Rescue Committee
- Location: Richmond
- Grade: Mid level - Mid level
- Human Resources
- Closing Date:
Job Overview: The Client Benefits Specialist supports the best possible resettlement and post-resettlement experience by supporting clients in accessing and maintaining public, nonprofit and private sector benefits. They provide services with a strong emphasis on empowerment through a strengths-based approach that supports clients to thrive in their community.
Responsibilities include, but are not limited to:
- Provide a wide variety of direct client services through a trauma-informed framework that safeguards and promotes the dignity and self-determination of clients. Connect clients with IRC and partner resources with a focus on clear and timely communication.
- Work across direct services teams (Casework, Employment, Family Wellbeing) to communicate information to clients, advocate on their behalf, and support the coordination of services.
- Provide supplemental support, as needed, to Casework team in preparing initial client applications for local Departments of Social Services to secure benefits including cash assistance (TANF and RCA), SNAP, and Medicaid; Social Security Administration (SSI and SSDI), and other related benefits as appropriate.
- Maintain system to remind clients of upcoming required reviews concerning their benefits, and provide additional assistance as needed to complete required documentation to ensure they compete requirements to maintain eligibility. Educate clients needing additional assistance on completing required paperwork to support their ability to independently meet requirements.
- Assist families eligible for Child Care Subsidies to identify appropriate placements and obtain benefits.
- Assist families applying for public housing or housing voucher programs to properly complete applications.
- Assist families to apply for a local Affordable Connectivity Program to obtain low-cost or free internet and cell phone service with corresponding voice and data plans.
- Coordinate and assure uptake of private sector donation programs such as DoorDash and Lyft vouchers.
- Conduct research into and increase usage of benefits and services not currently offered or inconsistently provided to clients.
- Develop and maintain partnerships with local Departments of Social Services and other public and community organizations for client referrals as needed.
- Detail each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
- Other duties as assigned.
Education: Bachelor’s degree in social work or related field of study preferred.
- Relevant professional experience in human services, customer service, or work requiring accurate and timely recordkeeping required; minimum of 2 years’ experience strongly preferred.
- Experience working with refugee and/or immigrant populations strongly preferred.
Demonstrated Skills & Competencies:
- Strong commitment to ensuring the success of the IRC mission while adhering to the values of service, accountability, integrity, and equality as defined in the IRC Way.
- Attention to detail and accuracy in work product.
- Proven ability to contribute both independently and as a key team member.
- Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired; including Dari, Farsi, and/or Pashto.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
- Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
- Valid driver’s license and access to personal, insured vehicle.
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.#LI-Onsite