IT Support Officer

The SatCen is seeking suitable candidates to establish a reserve list for the position of IT Support Officer. The IT Support Officer reports to the System Administrator/Manager and is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Specific tasks include: • Provide IT support to any activity specific to the implementation of the SatCen systems; • Installing and configuring computer hardware operating systems and applications; • Monitoring and maintaining computer systems and networks; • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; • Collaborating with the helpdesk team to troubleshoot system and network problems, diagnosing, and solving hardware or software faults; • Collaborating with systems team on the implementation of technological solutions; • Replacing parts as required; • Providing support, including procedural documentation and relevant reports; • Supporting the rollout of new applications; • Collaborating with the Cybersecurity Team applying patches and security fixes; • Setting up new users' accounts and profiles and dealing with password issues; • Prioritising and managing many open cases at one time; • Rapidly establishing a good working relationship with users; • Performing additional duties as directed by the Head of Division.