Protection, Gender and Inclusion (PGI) and Community Engagement and Accountability (CEA) Manager

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest volunteer-based humanitarian network. IFRC is a membership organisation established by and comprised of its member National Red Cross and Red Crescent Societies. Along with National Societies and the International Committee of the Red Cross (ICRC), the IFRC is part of the International Red Cross and Red Crescent Movement. The overall aim of the IFRC is” to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” It works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises. Pakistan has recently experienced its worst floods in decades with 33 million people affected. The Government of Pakistan declared the floods a national emergency on 25 August 2022. Since then, Pakistan Red Crescent Society (PRCS) with support of IFRC has reached 444,740 people with emergency lifesaving assistance, complementing, and contributing directly to the government’s response. The Red Cross Red Crescent approach of close coordination with local authorities and partners ensures critical gaps are covered and leverages the existing presence of PRCS to reach the most vulnerable in affected communities.

The PGI/CEA Manager will work closely with the IFRC floods operations team to ensure that the key elements of PGI and CEA are sufficiently covered, and gaps addressed in the planned recovery phase activities of the floods operations. The incumbent will enhance the impact, reach, quality and efficiency of recovery activities through the integration of PGI/CEA approaches. This includes child/youth and community participation, a cross-sectoral community feedback system based on existing templates and tools, behaviour and social change communication and information as aid based on feedback collected. Aspects of the role include ensuring community insights are used for operational decision making, facilitating focus group discussions with diverse communities as well as outreach activities aiming to include the most vulnerable. The role will guide the operations team to consider and ensure dignity, access, participation, and safety throughout activities, and ensure equal participation and non-discrimination regardless of on age, gender, disability, religion, legal status or other identity. In addition, the role will support PRCS and IFRC technical teams to enhance the impact, reach and efficiency in each sector. The PGI approach will cover mainstreaming, but also specific activities with focus on protection. The role will support institutional PGI through capacity development and support development of policy and guidelines while participate in Movement internal and external networks such as PGI working group and protection inter-agency networks. The role supports the operation to identify protection risks including violence against children and sexual and gender-based violence and take action to prevent, mitigate and respond to violence, exploitation, and abuse, and to develop appropriate prevention, reporting and referral mechanisms. For CEA portion, the role will use and adapt the movement CEA guide and toolkit and existing tools and templates and align activities with the Movement-wide commitments and minimum actions for CEA. While the role will have a strong focus on the planned recovery phase activities under the ongoing floods operations, it is expected that the incumbent may also be engaged to provide the required PGI/CEA technical support in the longer-term projects being implemented by the country delegation programme team.

In collaboration with the operations team, the incumbent will cover a wide range of outcomes, including, but not limited to the following:

Protection Gender and Inclusion

• Revisit and revise PGI roadmap in flood operation. Develop work plan accordingly.
• Ensure compliance and commitment to PGI and dignity, assess, participation and safety framework into overall flood recovery operations, and in regular programs. Focused support to PGI mainstreaming in recovery including CVA. Support technical teams to follow PGI minimum standards in emergencies.
• Review and support PRCS to develop PGI policies (PGI, PSEA, Child Protection/Safeguarding) and related SOPs to take policies into practice.
• Develop contextualized PGI messaging and materials.
• Support PRCS to conduct Child Safeguarding Assessment and related work plan.
• Review Protection approach and support with identified referral mechanisms for SGBV and provide technical support on prevention, mitigation, and response to sexual and gender-based violence at all operational levels.
• In addition to mainstreaming, support development of focused PGI actions under the operation, eg. disability inclusion focus actions.
• Advocate to integrate protection, gender and inclusion at institutional levels, and work in close coordination with PRCS and partner national societies to further PGI agenda, leading to one PGI approach in all programs

Community Engagement and Accountability

• Ensure accountability to the feedback loop by supporting National Society teams in responding to and acting upon feedback received in a timely manner
• Support and promote diverse community participation in operational planning, program and activity design and implementation levels, support outreach activities and facilitate the roll out of CEA policies and procedures
• Manage and compile community feedback data sets shared by the National Society (and partner national societies) and assure data quality; Code the qualitative feedback data using an established coding frame; Maintain an accurate dashboard of the collated data from various branches
• Contribute to the regular review and improvement of the coding frames established for the flood operations and at the regional level
• Support the sharing of community feedback analysis internally as well as externally; Analyse and visualize community feedback data on a regular basis
• Ensure that all segments of communities, especially marginalised segments including women, children, elderly, and people with disabilities have equal access to information, and can share their feedback to be integrated in programming

Coordination, Representation and Reporting

• Contribute to training/coaching and development of the PGI and CEA staff and volunteers at National and provincial level. When needed, provide support to PHQ PGI and CEA Focal person in conducting capacity building activities for staff and volunteers
• Actively participate and represent the PRCS in the Red Cross Red Crescent all levels of network and forums, such as the Accountability to Affected Persons (AAP) working group
• Closely work with PGI and CEA counterpart/s at the national society capacity development and training roll out
• Manage and compile community feedback data sets shared by National Societies and assure data quality
• Produce information products such as regular community feedback reports, updates on trends and potential other relevant products
• Support the sharing and adaptation of RCRC tools, methodologies and activities for PGI and CEA
• Closely work with the regional PGI/CEA team to stay updated on new tools and templates and ensure updates on Pakistan are included in relevant updates (i.e. CEA newsletter and CEA focal point meetings)
• Set and support movement level PGI working group in Pakistan

Closely coordinate with in-country movement partners, in particular with PGI/SGBV actions 

Relevant university degree or higher education, preferably in social sciences, Gender Studies or international development 

• Minimum 5 years' experience in PGI (gender, child protection, or other relevant fields) and CEA 
• Demonstrated experience in applying PGI/CEA (humanitarian protection/gender/accessibility) standards and guidelines in a range of contexts
• Experience working for humanitarian or development organisations
• Advocacy, Awareness Raising, Information security, Referral Pathways, Mainstreaming, Protection Gender and Inclusion 
• Experience managing and analysing large data sets including both quantitative and qualitative data
• Experience setting up and managing community feedback and complaints systems
• Experience of coaching, training and developing local staff and volunteers in PGI/CEA to build long-term capacity and create ownership

• Sound knowledge of gender and diversity issues in humanitarian programming
• Knowledge on safeguarding principles and mechanisms, including PSEA and child safeguarding
• Good analytical skills and knowledge of quantitative, qualitative and participatory research methodologies and analysis
• Demonstrated familiarity in using KoBo/Open Data Kit and preferred knowledge of QGIS, ESRI, Tableau, PowerBi and Illustrator
• Excellent interpersonal, communication and networking skills, able to build relationships with people at all levels of the organisation across multiple countries and cultures

Professionalism

Communications

Collaboration and teamwork

National Society and customer relations

Building alliances

Accountability

Creativity and innovation