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Casework Officer, Mae Sot (National Position)

  • Organization: IRC - International Rescue Committee
  • Location:
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
  • Closing Date: Closed

Founded in 1933, International Rescue Committee (IRC) is one of the world’s leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed and developing states. In this capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure and wishing to advance on a path of development.

The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population, Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States. Responsible for a portfolio of 37 countries, RSC Asia: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees and offers cultural orientation training to refugees bound for the United States. RSC Asia is based in Bangkok, Thailand, with a sub-office in Kuala Lumpur, Malaysia.

Job Overview/Summary:
This position is primarily responsible for assisting eligible refugee applicants to prepare the best possible case file for adjudication by an officer of the United States Citizenship and Immigration Services (USCIS. The Casework Officer prepares case files on behalf of refugee applicants to the USRAP including data entry of refugee case information into START, and physical file preparation. Casework Officers achieve and maintain a high-performance standard based on a thorough knowledge of, and adherence to, established resettlement policies and procedures regarding current refugee processing eligibility criteria, database, and file management guidelines, the role of US Resettlement Agencies, and refugee-producing country conditions.

Major Responsibilities:
- Learn and implement established IRC Resettlement Support Centre (RSC Asia), Population, Refugees, and Migration (PRM), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures.
- Conduct prescreening interviews and case updates of refugee applicants in accordance with USRAP guidelines and the cooperative agreement and in a manner that demonstrates an understanding of the US Resettlement Program and background information relevant to specific caseloads
- Provide support to USCIS Circuit Rides, including roll call, case composition updates, file review, decision letter preparation, and distribution.
- Implement complete quality control of documentation and ensure all required documents are available both in START and the physical file before returning for file storage
- Keep immediate supervisor informed of developments in daily caseloads, including any urgent protection or medical conditions of applicants and their families
- Perform work in adherence to policy and procedure
- Perform timely advanced casework on special caseloads in a manner that demonstrates a comprehensive understanding of USRAP policies and practices
- Travel independently to regional locations outside and within Thailand to conduct prescreening interviews and provide USCIS support.
- Responds to case-specific inquiries from other RSC staff
- Performs other duties as assigned by the supervisor

Key Working Relationships:
Position Reportsto: Casework Manager
Position directly supervises: None
Indirect Reporting: N/A
Other Internal and/or external contacts
Internal: IRC Thailand Staff
External: UNHCR, IOM, Other
This vacancy is now closed.
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